Dormy Club Karuizawa

The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

On a whim, we made a Reservation the day before and stayed here as a couple. It was a Hotel that offered great value for money, and we were very satisfied. We had given up on getting internet on our phones, but once we set up the free in-house Wi-Fi, we were able to connect. The hospitality of the dining staff was wonderful, and the person who took photos for us after check-out was exceptional. We’ll be back again.