ONSEN RYOKAN YUEN Sapporo住客評價與感想

• 5.00

  開地美穂子

  發布日期: 2026/10/18

  The guest rooms and ...

  The guest rooms and large public bath are spotless and very clean. Breakfast looks luxurious, with high-quality ingredients. There is a wide variety of dishes, and the tableware and presentation are stylish. The meal feels thoughtfully curated, creating a great atmosphere. The staff are also very pleasant. I would like to stay again.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/10/16～
  • 2名 1間
  • Corner Twin | 27 m² | Non-Smoking
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We are truly delighted to receive your kind compliments regarding the cleanliness of our guest rooms and large public bath, as well as the hospitality of our staff. We would also like to express our sincere gratitude for your positive feedback on breakfast at Kashage Fuyujo Sapporo, including the variety of ingredients and your appreciation for even the finer details such as the tableware and presentation. We are honored to know that you enjoyed the uniquely Japanese atmosphere of our ryokan through your dining experience, and all of us are grateful for your support. Going forward, we will continue to cherish creating a comfortable space for our guests while striving to further enhance both our services and facilities so that we can provide an even more satisfying stay through our cuisine and hospitality. Once again, thank you very much for choosing to stay with us and for sharing such heartwarming comments. Encouraged by your words, “I would like to stay again,” we sincerely look forward to welcoming you back in the future. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 4.80

  令和の昭和顔

  發布日期: 2026/10/18

  Perfect for an anniversary getaway!

  It was a Japanese-modern hotel full of hospitality, and the location was excellent as well. I stayed here for an anniversary with my girlfriend, and it was amazing to finally visit UEN after wanting to go for so long. Since I went in early in the morning, there were no towels laid out in the sauna, but both the sauna and cold plunge were very high quality. I’d also like to visit the one in Setagaya.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲－
  • 溫泉・浴池4
  • 滿意度5

  • 2026/10/16～
  • 2名 1間
  • High-floor Double Room | 20 m² | Non-smoking
  • 不含餐點

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN YUEN SAPPORO from among many accommodations for your special anniversary trip. We are also truly delighted to receive your kind words about our staff’s hospitality, the atmosphere of the property, and even the sauna and cold bath in our large public bath. Hearing that you had been looking forward to staying with us for some time, we are relieved and grateful to know you were able to enjoy a stay that met your expectations. We will continue striving to be an inn that stays close to our guests’ cherished memories, while valuing a Japanese aesthetic and further enhancing our hospitality and services. Once again, thank you sincerely for staying with us and for sharing such a heartwarming review. “YUEN BETTEI DAITA” in Setagaya, Tokyo offers a different charm from ours as well, so we would be honored if you would visit us there when you have the opportunity. All of us look forward to welcoming you again.

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• 3.17

  チューリヒ777

  發布日期: 2026/10/4

  You can receive dried flowers at check-in for an additional fee.

  Although I had repeatedly contacted the hotel to ensure there would be no mistakes and that I would receive the flowers at check-in, the Korean staff member only said what they wanted to say and forgot to hand them over. I had also repeatedly requested that the flowers be given discreetly as a surprise for my wife during a business reception, but they forgot again, and it was only after I prompted them that they finally realized. Even though they prepared their best suite for us, it was clear there was no coordination among the staff. I had been told the room was spacious and there would be no issues, but at breakfast, the rice dish with hokke (Atka mackerel) had a noticeable fishy smell, so I honestly couldn’t eat it. It was disappointing considering it cost 4,000 yen. The rice served in something like an ohitsu was also taken away quickly right after being poured into our bowls—even though there was still plenty left for refills. If you are positioning yourselves as a luxury hotel, I want you to think carefully about what service truly means. For personal reasons I cannot use public baths, so this was my first time choosing this hotel in Sapporo because my requirement was a large room with a large bathtub in the room. Unfortunately it turned out to be disappointing. Even though we paid nearly 60,000 yen (two people with breakfast), while the charcoal-grilling performance at breakfast looked nice, I wanted both the taste and overall quality of the meal to be truly first-class.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務2
  • 餐飲3
  • 溫泉・浴池4
  • 滿意度2

  • 2026/9/30～
  • 2名 1間
  • [Non-Smoking] Family Suite / Up to 4 Guests / 39 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We would also like to express our sincere appreciation for your kind comments regarding the spaciousness of the Family Suite Room you stayed in. However, we sincerely apologize that our handling of the flower delivery did not meet your expectations and caused you disappointment. We are also truly sorry that your breakfast at Kashita Fuyujo Sapporo was not satisfactory—not only because the dishes did not suit your taste, but also because we failed to provide adequate consideration regarding the timing of serving and clearing during your meal, preventing us from offering a comfortable dining experience. We take your feedback very seriously and will share it with the relevant departments as we review both the flavor of our dishes and how they are served. We will also work to provide more attentive service by adjusting our support to each guest’s pace during meals. In addition, we will further strive to improve the quality of our hospitality throughout the property so that we can better respond to each guest’s needs and provide a more satisfying stay. Once again, thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. ONSEN RYOKAN YUEN SAPPORO Accommodation Manager

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• 5.00

  ikeben

  發布日期: 2026/9/20

  It was amazing!

  I have stayed at various Accommodations throughout the whole country, and all of them were wonderful. However, very few have satisfied me in every way as much as ONSEN RYOKAN YUEN Sapporo. First and foremost was the staff service. Everyone I interacted with—at the front desk, in the restaurant, and elsewhere—was impeccable. It reminded me once again that people elevate an Accommodation’s dignity and quality. The Accommodation eliminated anything unnecessary, while everything essential was of high quality. I had a Multiple Night Stay, and it was truly comfortable. I had breakfast twice and dinner once. Sapporo has many great restaurants everywhere, but is there anywhere else that serves such carefully selected ingredients so deliciously—and in such a pleasant atmosphere? Each breakfast dish showed thoughtful attention to detail, and the portions were more than satisfying. This is an Accommodation I will definitely want to stay at whenever I visit Sapporo.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/9/17～
  • 2名 1間
  • Hollywood Twin | 24 m² | Non-Smoking
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are truly honored and delighted to receive your kind compliments on many aspects of our Accommodation, including the facilities, our staff’s hospitality, and the meals. Your comments such as “I was satisfied with everything” and “This is an Accommodation I would definitely like to use whenever I visit Sapporo” are our greatest joy and encouragement. Inspired by your many heartwarming words, we will continue striving for further improvement without becoming complacent, and we sincerely appreciate your continued patronage. In closing, we would like to express our heartfelt gratitude for choosing to stay with us and for posting such a warm and generous Review. We look forward to welcoming you again, and all of us await your next visit with sincere anticipation. ONSEN RYOKAN YUEN SAPPORO Accommodation Manager

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• 2.20

  さいはら

  發布日期: 2026/9/18

  Probably won’t stay again.

  The ventilation fans in the toilet and shower room seemed weak, and the air felt stuffy and uncomfortable (it didn’t feel like they were running). There was a lot of dust under the bed, and there were several stains on the tatami floor, so it felt like cleaning wasn’t thorough. The designated parking lot was full, so we couldn’t park there. The staff were kind and helpful.

  • 客房・設施1
  • 設施・設備1
  • 接待・服務4
  • 餐飲－
  • 溫泉・浴池3
  • 滿意度2

  • 2026/9/15～
  • 3名 1間
  • Hollywood Twin | 24 m² | Non-Smoking
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We are also truly delighted to receive your kind words regarding our staff’s hospitality. However, we sincerely apologize for the discomfort caused by the ventilation facilities and the cleanliness of your room. We take your feedback seriously and will thoroughly inspect our ventilation systems and reinforce cleaning checks to ensure a comfortable environment for all guests. We also regret that you were unable to use our parking lot due to it being full. While parking spaces are limited, we will strive to respond more thoughtfully, including providing guidance to nearby parking options when our lot is full. Once again, thank you very much for sharing your honest and valuable feedback. We deeply regret that we were unable to meet your expectations during your stay, and we will continue working to improve both facility management and service quality. Although it may be presumptuous of us, we would be grateful if you would choose our Accommodation again should you have another opportunity to visit Sapporo.

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• 4.67

  FOX_BAT

  發布日期: 2026/9/18

  The food is delicious.

  I made a Reservation with No Meals Included and pre-booked dinner only, and I was extremely satisfied with the delicious food and excellent service, far exceeding the price.

  • 客房・設施5
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池4
  • 滿意度5

  • 2026/7/15～
  • 2名 1間
  • [Non-Smoking] Corner Twin / Up to 2 Guests / 27 sqm
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are delighted to hear that you were satisfied with both your meal at our on-site restaurant, “Kageka Toujou Sapporo,” and the service provided by our staff. All of us truly appreciate your kind words. At Kageka Toujou Sapporo, we offer dishes that let you experience the charm of Hokkaido through food, featuring seasonal flavors throughout the year. In particular, our breakfast specialty—Atka mackerel hitsumabushi—offers not only a taste of “Hokkaido,” but also an enjoyable progression of flavors: first as is, then with condiments, and finally finished as ochazuke with a gentle dashi broth poured over it. We would be grateful if you would give it a try on your next visit. Once again, thank you sincerely for taking the time to share such heartwarming comments despite your busy schedule. We look forward to welcoming you back again soon. As we enter the season of white dew, please take good care of yourself. ONSEN RYOKAN YUEN SAPPORO Accommodation Manager

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• 4.33

  かむれ

  發布日期: 2026/9/17

  Disappointing meals.

  We stayed in the Garden Suite. I had assumed the view would be an expanse of green parkland, but the right half was actually buildings. That said, everything—from the service to the Facility and amenities—was flawless, and we were very satisfied. The open-air bath in our Room was just as we’d hoped and truly relaxing. We used it three times. The Room also incorporated plenty of Japanese touches, with carefully selected items throughout; even the bowls and glasses were lovely. I was surprised there was even a bottle of sake we could take home. We also tried the large public bath, but as mentioned in a Review, there weren’t enough washing stations and none were available. We managed to wash quickly in the shower-only area, took a brief soak, and left right away. Since we had an open-air bath in our Room and could relax there, it was fine overall. There was just one disappointment at breakfast. We didn’t arrive particularly late, yet we waited nearly 30 minutes to be seated. In the beautiful lobby, there were noisy small children and some poorly mannered foreign guests; it felt like a bit of wasted time, though that isn’t the Hotel’s fault—so we told ourselves to be patient and finally got seated. Other guests—even parties of two—were served with two tables pushed together, but we were given only one table despite an empty table right next to us. It was far too cramped for that number of dishes. Even though the food was thoughtfully prepared and wonderful, the lack of space meant everything had to be placed haphazardly, and we couldn’t enjoy it visually at all—very disappointing. It made us wish we could have been moved to the counter seats where you can watch the chefs grilling over charcoal. One person might be fine with one table, but for two or more people it’s simply too tight unless two tables are provided. We had been looking forward to a charcoal-grilled breakfast, so this left us quite disappointed. Even so, overall we were extremely satisfied, and next time we’d like to stay again in a corner Room. The service was warm and full of hospitality as well. Thank you very much.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲3
  • 溫泉・浴池4
  • 滿意度4

  • 2026/9/8～
  • 2名 1間
  • Garden Suite with Private Open-Air Bath | 39 m² | Non-Smoking
  • 不含餐點

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN YUEN Sapporo from among the many Accommodations available. We truly appreciate your kind words about our design, and we are delighted to know you were able to relax during your stay. However, we sincerely apologize that the Room location and breakfast did not meet your expectations. As our Facility is located in the city center and views vary depending on Room type, we would be grateful for your understanding. Under our concept of “re-editing the Ryokan,” we express the charm of a traditional Japanese Ryokan within an urban setting so that a wide range of guests can enjoy it with ease. We were especially pleased to hear your comment: “The Room incorporated plenty of Japanese elements and was filled with carefully selected items; even the tea bowls and glasses were wonderful.” If you felt even a little of Japanese culture during your stay, it would be our great honor. Regarding breakfast, we again apologize that our consideration was insufficient and left you dissatisfied. Depending on the time, our restaurant can become crowded. For this reason, we have introduced a QR code that allows you to check congestion status on your smartphone or other device; if you have another opportunity to stay with us, we hope you will make use of it. As some of your feedback concerns Facilities such as the washing area in the large public bath and restaurant tables, certain measures may take time to implement. Nevertheless, we take all guest feedback seriously and will continue striving as a team to become an even more satisfying Ryokan. Finally, thank you sincerely for taking the time to post a Review. We look forward to welcoming you again. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 5.00

  わーんこわんこわんこ

  發布日期: 2026/9/10

  The perfect accommodation to soothe your travel fatigue.

  I stayed here after a long drive. I visited on a weekday in early September, and the Onsen wasn’t too crowded, so I was able to relax and take my time. The sauna and cold bath were both great, and I felt perfectly refreshed. The bed was spacious enough, and the Room was clean and well maintained. After being on the go all day, staying at this Accommodation really helped me recharge. Breakfast was very luxurious for the morning, and it was the perfect start to the day. I wanted to enjoy a morning bath again, so I asked for an extra bath towel at reception. I expected there would be a charge, but they lent it to me for free. This is an Accommodation full of hospitality, and I’d like to stay here again when I visit Sapporo.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/9/8～
  • 2名 1間
  • High-Floor Twin Room | 24 m² | Non-Smoking
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We would also like to express our sincere gratitude for your kind words regarding our large public bath, breakfast, and the hospitality of our staff. Without resting on your generous feedback, we will continue striving to be a Ryokan that satisfies our guests and to further improve our services. Should you have the opportunity to visit us again, we would be delighted if you would also try our dinner featuring Hokkaido-grown local ingredients, prepared using the traditional “Genshi-yaki” grilling method to bring out the natural flavors of each ingredient to the fullest. In closing, we sincerely thank you for choosing our Accommodation among many others. We look forward to welcoming you again. ONSEN RYOKAN YUEN SAPPORO Accommodation Manager

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• 4.00

  あみママさっちゃん

  發布日期: 2026/9/1

  We stayed with three...

  We stayed with three people, and it was a triple-bed Room. It wasn’t very spacious, but it was new and had a calming Japanese-style design with plenty of shoji screens. The bath area was also large, with a sauna, cold plunge bath, and what seemed like a waterfall shower, so we could relax. It was disappointing that the powder room had only four hair dryers and we couldn’t use it. It’s close to both the station and Odori Park, so the location is excellent.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務4
  • 餐飲－
  • 溫泉・浴池4
  • 滿意度4

  • 2026/8/30～
  • 3名 1間
  • [Non-Smoking] Hollywood Twin (for 3 guests) / 24 m²
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We are delighted to hear your kind words about the Japanese-style design of the guest rooms, the calm atmosphere, and our signature large public bath. However, we sincerely apologize for the inconvenience caused by crowding in the changing area and the limited number of hair dryers. We have received similar feedback from many guests and recognize this as an issue that needs improvement. While it is difficult to expand the space immediately due to facility constraints, we will review how we provide information—such as making congestion levels easier to understand and informing guests in advance that hair dryers in guest rooms are also available—to help make your experience as comfortable as possible. We will continue to take all feedback seriously and strive to create a more comfortable environment not only through improvements to our Facility but also through better guidance and service. Thank you again for taking the time to post your valuable Review. We would be grateful if you choose to stay with us again when you visit Sapporo. All of our staff look forward to welcoming you back.

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• 3.83

  たんばたろう

  發布日期: 2026/8/5

  The Onsen was great, but...

  I can’t believe I could enjoy Noboribetsu Onsen in Sapporo! It was so crowded that I couldn’t really relax, though. There’s a noticeable difference in service levels among the front desk staff. A smile comes first! Breakfast was very well prepared and delicious.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務3
  • 餐飲4
  • 溫泉・浴池4
  • 滿意度4

  • 2026/8/2～
  • 1名 1間
  • [Non-Smoking] Double / Up to 2 Guests / 20 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We also sincerely appreciate your kind words regarding our breakfast, and we were delighted to read your comments. Our breakfast features carefully selected items with ties to Hokkaido chosen by our staff, so we are truly pleased that you enjoyed it. However, we sincerely apologize for the inconvenience caused by crowding in the large public bath, and for any discomfort you experienced regarding our staff’s service. We take your feedback seriously and will share it promptly across our team as we work to improve so that more guests can enjoy a comfortable stay. Once again, thank you for taking the time to post a Review despite your busy schedule. While we still have much room for improvement, all of us will continue striving each day to become a Ryokan that meets our guests’ expectations, and we kindly ask for your continued support. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 5.00

  ゲスト

  發布日期: 2026/7/26

  We stayed here for a family trip.

  My parents (77 and 76) and my sister (54) came from Niigata, and our couple (51 and 49) with our child (10)—six of us in total—stayed for 3 nights/4 days, booking two triple Rooms. (Stay: Tue, July 21, 2026 – Fri, July 24, 2026) Since it was our first time in Hokkaido and we wanted to go out to various places for dinner, we chose the plan with breakfast only each day. Because we stayed three nights, you prepared a different special menu every morning, and we were truly touched by your thoughtfulness. Everything was delicious (including robatayaki grilled king crab in the morning), and our whole family was extremely satisfied. Even my parents—who usually don’t eat much breakfast—praised it highly and even had three extra bowls of rice! The property was very clean as well, and for this price the overall quality—including the food—was outstanding. If we have a chance to come to Hokkaido again, we would definitely like to stay here again. (I’d love to recommend it to friends too!) Thank you for giving us such wonderful travel memories.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/7/21～
  • 3名 1間
  • [Non-Smoking] High-Floor Twin (Up to 3 Guests) / 24 sqm
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We are also truly grateful that you chose our Accommodation for your family’s first trip to Hokkaido. In addition, we sincerely appreciate your many heartwarming comments, as well as your kind words that you would “love to stay again” and “recommend us to friends.” We are both humbled and delighted. If this trip became a memorable stay for your family, it would be our greatest pleasure. Without resting on the kind feedback you have shared with us, we will continue striving each day to offer the rich culinary delights unique to Hokkaido and the relaxing moments that only our Accommodation can provide. We kindly ask for your continued patronage. Lastly, thank you very much for taking the time to post a Review despite your busy schedule. We look forward to welcoming you back. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 2.60

  クルミ2003

  發布日期: 2026/7/22

  High-Floor Double | 20 m² | Non-Smoking (Double)

  I arrived by car around 4:00 PM and stayed overnight. Perhaps because many guests were checking in, there was no staff at the mechanical parking area and I had to wait quite a while. I also had a lot of luggage, but there were no luggage carts in the parking area and no staff available to assist. I spoke to the front desk staff, had them bring out a trolley from the storage room, and carried everything to my Room myself. If you are driving with a lot of luggage, it may be difficult in terms of both effort and layout. The Room is 20 m², so I expected it to be small, but there is very little closet space—enough only to hang coats in winter; since it was summer, I could at least hang clothes that might wrinkle. However, because the sink is adjacent to the hanging area, some guests may be concerned about moisture. I could place my suitcase in front of the sofa, but then I couldn’t sit on it during my stay. Since my Room only had a shower booth, I used the large public bath on the 2nd floor. About 10 people were using it at once and our paths overlapped frequently, so I felt I needed to be very considerate. If you want to relax quietly, I recommend checking crowd levels in advance. I tried going late at night (around 1:00 AM) to avoid crowds, but it was still busy. The Facility is thoughtfully designed down to small details; however, each area felt cramped and I couldn’t fully relax. This is just my personal impression, but this Room seems best for single occupancy; for two people, I recommend choosing a larger Room.

  • 客房・設施2
  • 設施・設備4
  • 接待・服務3
  • 餐飲－
  • 溫泉・浴池3
  • 滿意度1

  • 2026/7/19～
  • 2名 1間
  • High-Floor Double Room | 20 m² | Non-Smoking
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We also sincerely appreciate your kind attention to the interior design and the finer details of our spaces, as well as your honest and thoughtful feedback based on your stay. However, we deeply apologize for keeping you waiting in the parking area upon your arrival and for not providing sufficient guidance or assistance with transporting your luggage, which caused you inconvenience. Even during peak check-in hours, we will review our internal coordination and guidance procedures so that guests using the parking area can be assisted promptly and appropriate support can be provided to guests with multiple pieces of luggage. We are also sorry for the inconvenience caused by the in-room storage space, the limited area to lay out luggage, the layout around the washbasin, and traffic flow and crowding in the public bath. While some aspects are difficult to improve quickly due to Facility limitations, we will strive to provide clearer information when selecting a room so that room size and features are easier to understand. We will also consider providing information about peak congestion times in the public bath as an item for future improvement. Although there is still room for improvement, we take your comments seriously and will continue working to enhance our services with the aim of becoming an Accommodation where guests can enjoy a more comfortable stay. Once again, thank you very much for taking time out of your busy schedule to share such detailed feedback. This may be a selfish request, but we would be grateful if you would choose to stay with us again should another opportunity arise.

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• 4.33

  I love summer.

  發布日期: 2026/7/13

  High satisfaction overall, except for one point.

  I always stay here when I visit Sapporo. The Room is clean, and all the staff are very pleasant, so overall I am highly satisfied. However, this time I had an extremely unpleasant experience during a pre-stay inquiry. I was told that my request regarding the futon in the Room could not be accommodated due to policy, which I understand, but the way it was explained by a male manager over the phone was far too mechanical, cold, and rigid—I did not feel any consideration for guests at all. Is that really acceptable in the service industry? The female staff member I spoke with afterward was very kind, but the poor attitude and discomfort caused by that male staff member lingered for quite some time. Aside from that point, I am very satisfied and would like to stay here again.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務4
  • 餐飲4
  • 溫泉・浴池4
  • 滿意度4

  • 2026/7/11～
  • 2名 1間
  • [Non-Smoking] Garden Suite / Up to 2 Guests / 39 m²
  • 附早餐

  設施的回覆

  Thank you very much for your continued patronage of ONSEN RYOKAN YUEN SAPPORO since our opening. We would also like to express our sincere gratitude for your kind words regarding the cleanliness of our guest rooms and the hospitality of our staff. However, we sincerely apologize for the discomfort you experienced due to an impersonal and inconsiderate response from our staff when you contacted us in advance. Even when we are unable to accommodate a request, we should have listened with empathy and provided a courteous explanation; we take seriously that we failed to do so. We will share your feedback with all staff members and reinforce not only appropriate language and clearer explanations, but also service that is truly attentive from the guest’s perspective. Despite this experience, thank you very much for telling us that you would like to stay with us again. We will do our utmost to ensure that your next visit is comfortable and worry-free. We sincerely look forward to welcoming you again.

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• 4.17

  tommy_1031

  發布日期: 2026/7/9

  Recommended Onsen Accommodations in Sapporo

  When looking for an Accommodation in Sapporo with a natural Onsen, I found this place by its name and made a Reservation right away! I chose a maisonette-style Room with the bedroom on the second floor. The Japanese-modern atmosphere was calming, and the property felt exceptionally clean. Even though it’s in the city center, being able to soak in a natural Onsen was amazing, and the stylish open-air bath melted away all my travel fatigue. Breakfast was a Japanese set course featuring Hokkaido ingredients, with plenty of variety—especially the hitsumabushi, which was outstanding. You finish it by pouring dashi over it, which feels wonderfully indulgent even in the morning. It’s also easy to access from Sapporo Station and the Odori area, making sightseeing very convenient. The service was polite and attentive, and it’s a perfect Hotel for anyone who wants to relax quietly at their own pace. A place I’d definitely like to stay at again!

  • 客房・設施4
  • 設施・設備4
  • 接待・服務4
  • 餐飲4
  • 溫泉・浴池5
  • 滿意度4

  • 2026/4/26～
  • 3名 1間
  • Non-Smoking Maisonette Double / Up to 4 Guests / 33 (24+9) m²
  • 附早餐

  設施的回覆

  Thank you very much for choosing our Accommodation for your important trip. We are truly delighted to receive your kind words on so many aspects of your stay, including our maisonette-style guest room, the interior design and cleanliness throughout the building, our signature large public bath, our location, and the hospitality of our staff. We are also pleased to hear that you enjoyed breakfast at “Natsushita Fuyujo” in Sapporo, featuring dishes made with ingredients from Hokkaido as well as our unique hokke hitsumabushi. It is a great joy for us that, through the Karurusu Onsen water brought from Noboribetsu and through breakfast, you were able to experience a taste of Hokkaido while staying in Sapporo. We will continue to ensure thorough cleanliness and careful Facility maintenance throughout the building, while striving to provide even more heartfelt hospitality so that every guest can enjoy a relaxing stay. Once again, thank you very much for sharing such a heartwarming review. We would be honored to welcome you back whenever you visit Sapporo again and hope you will enjoy another restful stay with us. All of us look forward to welcoming you again.

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• 4.17

  シブちゃん

  發布日期: 2026/6/26

  Onsen in Sapporo

  It had been a while since I’d had a relaxing stay in Sapporo, and I really liked the Japanese-style atmosphere. The Onsen was also great. It felt very Hokkaido-like for Sapporo, which was wonderful. I was happy with the wide selection of welcome drinks.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務5
  • 餐飲4
  • 溫泉・浴池4
  • 滿意度4

  • 2026/6/23～
  • 1名 1間
  • [Non-Smoking] Double / Up to 2 Guests / 20 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We are truly honored and delighted to receive your kind words about our Japanese-style interior, Onsen, and welcome drink during your stay in Sapporo after some time away. All of us will continue striving to provide a relaxing space where every guest can unwind at ease. Once again, thank you sincerely for taking the time to share your feedback. We look forward to welcoming you back again soon. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 4.60

  だいふくいちご

  發布日期: 2026/6/23

  The first day of our trip to Hokkaido was a great start.

  The in-Room snacks were delicious, and there was a wide selection of welcome drinks, including Hokkaido specialties, which we really enjoyed. The baths can get crowded depending on the time, but we also had moments when we could have the sauna all to ourselves, which was great. It happened to be our 1st wedding anniversary that day, and there was a flower box in our Room in a beautiful blue color—it truly moved us. This time we chose No Meals Included because we had plans early the next morning, but when we went into the dining area to get the welcome drinks, it looked beautifully designed. If we visit Hokkaido again, I’d love to try the meals as well. We arrived by car. The parking fee is 2,000 yen even though it’s an overnight guest-only lot (P), which was a bit disappointing. However, you can enter and exit freely during your stay, which is appreciated; still, after check-in time it seemed like both exiting and entering could take some time. If you’re in a hurry, I recommend leaving early. I had checked the size (sqm) and photos beforehand so I wasn’t disappointed with the Accommodation itself, but it did feel somewhat cramped in terms of layout. That said, the location is excellent and very convenient—being right in the city center while still offering Ryokan-like relaxation and calm feels like getting the best of both worlds.

  • 客房・設施5
  • 設施・設備4
  • 接待・服務5
  • 餐飲－
  • 溫泉・浴池5
  • 滿意度4

  • 2026/6/18～
  • 2名 1間
  • [Non-Smoking] Double / Up to 2 Guests / 20 m²
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are also truly grateful that you chose our hotel to celebrate such a special occasion—your first wedding anniversary. We are delighted to hear that you enjoyed many aspects of your stay, and if we were able to add even a small touch of color to your wonderful memories together, it would be our greatest pleasure. However, we sincerely apologize for the inconvenience caused by congestion in the parking area. As our parking facility is a mechanical multi-story garage, depending on operating procedures and peak hours, it may take some time for vehicles to enter or exit. Even so, we are honored by your kind words regarding the freedom to access your vehicle during your stay. We will take your valuable feedback seriously and continue striving to provide smoother guidance and assistance. Lastly, thank you very much for taking the time to post a Review despite your busy schedule. We look forward to welcoming you again soon.

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• 4.83

  デカヌチャン

  發布日期: 2026/5/31

  Recommended for younger guests.

  Late April Couple in our 20s Garden Suite 2 nights / 3 days Many younger travelers have probably seen this place on Instagram or Lemon8 and been curious. We were the same and decided to stay. After actually staying, it exceeded our expectations, and we think you can have a truly satisfying experience at this price point. ○Room The Garden Suite has a U-shaped layout with an open-air bath in the center. The Room size was just right for two people, and everything was very clean. We also appreciated having a humidifier. There’s a large north-facing window that makes the space feel very open. From around April to August, we think you can also enjoy beautiful sunsets. You can’t change the open-air bath temperature from inside the Room, but if you contact the front desk they will adjust it for you. The hair dryer is Dyson. On the other hand, the entryway area is a bit compact. If you’re bringing large suitcases, it may feel slightly inconvenient—especially for men carrying luggage. ○Breakfast We recommend choosing a Plan with breakfast included. We had robatayaki at the restaurant on the first floor. The menu likely changes by season, but every dish was excellent and made for a luxurious morning. We had a Multiple Night Stay, and on the second morning they changed up the rice dish for us—we really felt their thoughtful attention to detail. You can also take coffee back to your Room; it’s served quite hot but was very tasty. Note that seating is somewhat close together, so it’s best not to bring large bags. Also, robatayaki aromas may cling to your clothes, so we recommend going in loungewear provided by the Accommodation. ○Inside the Accommodation The interior is very stylish—it’s easy to see why it’s popular on social media. The staff were polite and professional as well; we felt their high level of hospitality. There are laundry rooms on both the 2nd and 9th floors, and irons are available too—very convenient for guests staying multiple nights. ○Access This is probably the only downside. It’s a bit of a walk from Sapporo Station. Taking a taxi helps, but there isn’t a dedicated drop-off area, so it could be inconvenient when snow is deep. It’s also slightly far from Susukino (the main downtown area). Even so, we still found it absolutely worth staying here despite those points. When we visit Sapporo again, we’d definitely like to stay here again.

  • 客房・設施5
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/4/18～
  • 2名 1間
  • [Non-Smoking] Garden Suite / Up to 2 Guests / 39 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We sincerely appreciate your kind words regarding many aspects of your stay, including our interior design, breakfast, and the service provided by our staff. All of us were delighted to read your thoughtful feedback on each part of your visit. We are also honored to hear that you enjoyed your time in the Garden Suite Room and the in-room open-air bath, and that we exceeded your expectations. To live up to your generous comments, we will continue striving to provide an even more satisfying stay for all our guests. Once again, thank you for taking the time to share your feedback. Encouraged by your words—“I would definitely like to stay here again when visiting Sapporo”—we will do our utmost to ensure an equally wonderful experience on your next visit. If you have another opportunity, we would be grateful if you could also enjoy dinner at Natsu Shita Fuyu Agari Sapporo, featuring seasonal ingredients. We look forward to welcoming you again.

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• 2.20

  ビビK2

  發布日期: 2026/5/5

  Thank you for your h...

  Thank you for your hospitality. I’d like to share a few points I noticed. - Too few hangers: only 4 for two people. Since 2 are used for yukata, that leaves just 1 per person. - The toilet is located in the earthen-floor area, so we had to put on sandals each time, which was inconvenient. It was dark at night and felt unsafe underfoot. - Both types of welcome drinks were lukewarm. - The women’s large public bath had too few washing stations and was extremely crowded. - The sofa and table are too far apart, making them difficult to use (not very relaxing). - No safety deposit box. - The wooden room key feels like it might break, which made us worry about handling it. - Tea may be your specialty, but we would also like coffee to be provided.

  • 客房・設施2
  • 設施・設備2
  • 接待・服務3
  • 餐飲－
  • 溫泉・浴池2
  • 滿意度2

  • 2026/5/2～
  • 2名 1間
  • [Non-Smoking] Hollywood Twin / Up to 2 Guests / 24 m²
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We also sincerely appreciate you taking the time to share your honest feedback about your stay. We deeply apologize for any inconvenience you experienced regarding the in-room amenities and furnishings, as well as our welcome service and use of the public bath. Our guest room design and wooden room keys are prepared with care to reflect a Japanese atmosphere and a sense of Hokkaido, but we regret that they resulted in inconvenience during your stay. We recognize this as an area for improvement in creating a space where guests can relax comfortably. We also regret that, depending on the time of day, we were unable to provide a sufficiently relaxing environment due to crowding in the public bath. We will carefully take your comments into consideration as we review our amenities and services, and we will continue striving to be an Accommodation where guests can enjoy an even more comfortable stay. Once again, thank you sincerely for sharing your opinions and impressions even after your visit. We take your feedback seriously and will continue working diligently to further improve our service. Although it may be presumptuous of us, we truly look forward to welcoming you back again.

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• 4.33

  onsentaro1

  發布日期: 2026/4/28

  We were very satisfied with the breakfast.

  Although it was a last-minute Reservation the day before, I had a very satisfying stay. Breakfast in particular exceeded my expectations and felt like excellent value for the price. I had dinner plans at a sushi restaurant in town, so I did not eat dinner at the Hotel, but breakfast was so good that it made me want to try dinner as well. There were a few issues in the guest room. The refrigerator itself was warm, and the inside of the cabinet where it is stored felt quite stuffy. I am not sure whether this was due to a clogged filter or simply how it is designed. I also noticed a slight unpleasant odor in the shower and toilet area. The front desk, entrance, and corridors had a refreshing design that clearly set them apart from an ordinary Business Hotel. The use of Sapporo soft stone also created a nice atmosphere. I would be happy to stay again if I have another opportunity.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池4
  • 滿意度4

  • 2026/4/25～
  • 2名 1間
  • [Non-smoking] Double / Up to 2 guests / 20 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are also delighted to receive your kind words regarding breakfast at Kagefuyujo Sapporo. For dinner at Kagefuyujo Sapporo, we offer the chef’s carefully crafted kaiseki cuisine centered on “genshiyaki,” a traditional grilling method that uses charcoal in an irori hearth and grills ingredients upright to draw out their natural flavors. Should you have another opportunity to visit, we hope you will enjoy a dining experience with a different atmosphere from breakfast and savor the blessings of Hokkaido’s rich land. On the other hand, we sincerely apologize for any discomfort caused by the in-room Facility. Regarding the refrigerator, we will promptly inspect it, including its internal temperature conditions and ventilation, and ensure proper management. We will also review our cleaning and inspection procedures for odors in the shower and toilet area once again, and thoroughly maintain a comfortable space for our guests. Even so, thank you very much for taking interest in the design of our front desk area, entrance, and corridors. We are pleased to know that you enjoyed our unique spaces, including features made with Sapporo soft stone. We will value your feedback as we continue striving to be an Accommodation that offers even greater satisfaction. Once again, thank you for taking the time to share your valuable comments. All of us look forward to welcoming you back.

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• 4.80

  サルチンパン

  發布日期: 2026/4/26

  We stayed for two ni...

  We stayed for two nights. The Room was very clean, and since we have children, we appreciated being able to take off our shoes before entering. It was also great that there were yukata for kids and amenities. The staff were very pleasant and made our stay comfortable. The bath was nice, but the door to the women’s bath was broken, letting cold air in, so it was very cold. It was disappointing that there was no notice in advance, including at check-in. Overall, we were very satisfied and would definitely like to stay here again when visiting Sapporo.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲－
  • 溫泉・浴池4
  • 滿意度5

  • 2026/4/23～
  • 4名 1間
  • [Non-Smoking] Hollywood Twin / Up to 2 Guests / 24 m²
  • 不含餐點

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN YUEN Sapporo from among the many Accommodations available. We are also truly delighted to receive your kind words on a wide range of matters, including our housekeeping, children’s amenities, and our staff’s hospitality. We are relieved to know that your whole family enjoyed a comfortable stay. However, we sincerely apologize for the inconvenience caused by the issue with the door to the large public bath, as well as for our insufficient advance notice. We will share this matter with all staff members and work toward prompt improvement and preventing recurrence. Once again, thank you very much for sharing your valuable feedback. We look forward to welcoming you again. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 4.67

  カカマモン

  發布日期: 2026/3/27

  This was my first ti...

  This was my first time staying here. Checking in after dinner was a pleasant experience thanks to the staff’s courteous and attentive service. I used the bath a little after 7:00 p.m., and it seemed to be a quiet time, so I was able to relax and fully enjoy the wonderful hot spring—very satisfying. The water felt soft, and the open-air bath was especially nice with the refreshing outdoor air. Breakfast the next morning was delicious across the board. In particular, the soy-based steamed egg custard topped with a flavorful dashi sauce had great taste, and the sashimi was very fresh. The Atka mackerel hitsumabushi was excellent on its own, and when I poured dashi over it, it became so tasty I could have kept eating forever. I’m sure this will remain an unforgettable part of my Hokkaido trip for years to come.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/3/25～
  • 2名 1間
  • Non-Smoking Hollywood Twin / Up to 2 Guests / 24 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We sincerely appreciate your kind words regarding our staff’s hospitality upon your arrival and our signature public bath. We are also truly honored to hear that you enjoyed breakfast at Kashika Toujou Sapporo. Your thoughtful feedback on each dish is a great encouragement to all of our team members. We are deeply grateful for your comment that it will remain as an unforgettable page in your memories of Hokkaido. We will continue striving to provide moments that stay in our guests’ hearts. Once again, thank you for sharing such a heartwarming review. We look forward to welcoming you again in the future. ONSEN RYOKAN YUEN SAPPORO Accommodation Manager

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• 4.67

  きたのおと

  發布日期: 2026/3/21

  I’d love to stay here again.

  As we were traveling with a toddler, it was very helpful to have a Room where we could take off our shoes and relax. The staff were very attentive, including their consideration for our child, which made our stay comfortable. Breakfast was delicious and the portion size was just right—highly recommended. We could also check how busy the Onsen and dining areas were online, and since it’s in a quiet location, it was nice that it stayed peaceful outside at night as well. We would love to stay again.

  • 客房・設施4
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池4
  • 滿意度5

  • 2026/3/19～
  • 4名 1間
  • [Non-Smoking] Hollywood Twin / Up to 2 Guests / 24 m²
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are truly honored and delighted to receive your kind compliments in many areas. In order to live up to your words, “I would like to stay again,” all of our staff will continue striving to further improve our hospitality. Lastly, we sincerely appreciate you taking the time to post such a heartwarming Review. We look forward to welcoming you again soon.

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• 5.00

  にぃやん！

  發布日期: 2026/2/16

  The breakfast is truly amazing!

  Great location, very kind staff, and a beautiful, delicious, and filling breakfast. I stayed for three nights, and I really appreciated that the breakfast was varied a little each day. I’d love to stay here again next time!

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2026/2/11～
  • 2名 1間
  • [Non-Smoking] Corner Twin / Up to 2 Guests / 27 m²
  • 附早餐

  設施的回覆

  Thank you very much for choosing to stay at ONSEN RYOKAN YUEN Sapporo among the many Accommodations available. We were delighted to read your review and truly appreciate your kind words regarding our location, our staff’s hospitality, and your breakfast at Natsushita Fuyukami Sapporo. It is also very encouraging for all of us to hear that you enjoyed a comfortable stay throughout your three days with us. We also offer Plans that include dinner. At our in-house restaurant, “Natsushita Fuyukami Sapporo,” we serve the chef’s carefully crafted kaiseki cuisine, featuring “Genshi-yaki,” a traditional grilling style in which ingredients are stood around an irori charcoal fire to concentrate their natural flavors. Should you have another opportunity to visit, we would be grateful if you would also enjoy dinner with us. Once again, thank you sincerely for sharing your valuable feedback. We look forward to welcoming you again.

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• 2.40

  sard317

  發布日期: 2026/2/15

  The parking is descr...

  The parking is described as first-come, first-served from 15:00, but even guests are required to pay 2,000 yen, which felt unclear. The curtains had noticeable yellowing and did not feel clean. Overall, the service level for this price range was quite disappointing.

  • 客房・設施3
  • 設施・設備1
  • 接待・服務3
  • 餐飲－
  • 溫泉・浴池3
  • 滿意度2

  • 2026/2/11～
  • 2名 1間
  • [Non-Smoking] High-Floor Double / Up to 2 Guests / 20 m²
  • 不含餐點

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN Sapporo. We sincerely apologize for the discomfort caused regarding our parking and the cleanliness of your Room. Regarding the parking, while it is exclusively for guests, the fee is set based on prevailing rates in nearby parking lots. We appreciate your understanding. In addition, we take seriously that cleaning and inspections of the guest Room curtains were insufficient, resulting in an impression that lacked cleanliness. We will proceed with inspecting in-Room equipment and reviewing and improving our cleaning system. Lastly, thank you very much for taking the time to post a Review. We will take your feedback sincerely and continue striving to improve our services. Although we may be asking too much, we would be grateful for your continued patronage.

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• 4.67

  平凡サラリーマン

  發布日期: 2026/2/11

  It was very clean and comfortable!

  It was a Ryokan with a wonderful atmosphere and very clean throughout. The breakfast was also very lavish and delicious! The staff’s service was polite and excellent. The only disappointing point was that the Room air conditioner made the air dry, so we used the humidifier, but we noticed some dirt inside it. Everything else was very clean, so we would definitely like to visit again. Thank you very much.

  • 客房・設施5
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池4
  • 滿意度5

  • 2026/2/9～
  • 4名 1間
  • Non-Smoking Family Suite / Up to 4 Guests / 39 m²
  • 附早餐

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN YUEN SAPPORO from among the many Accommodations available. We are truly honored and delighted to receive your kind words regarding our interior design, cleanliness, staff hospitality, and breakfast at “Natsushita Fuyujo Sapporo.” However, we sincerely apologize for the unpleasant experience caused by dirt inside the humidifier in your Room. We take your feedback seriously and will work to prevent a recurrence by reviewing our cleaning procedures and strengthening our inspection system. Although there were areas where we fell short, we are deeply grateful for your comment that you would like to visit again. All of us will continue striving to provide an even more comfortable stay on your next visit. Once again, thank you very much for sharing your valuable feedback. We look forward to welcoming you again.

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• 5.00

  イニシャルD

  發布日期: 2025/11/25

  The quality was excellent in every aspect, making it a Hotel I would want to stay at again.

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2025/11/24～
  • 2名 1間
  • Non-Smoking Double Room / Up to 2 Guests / 20㎡
  • 不含餐點

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN Yuen Sapporo from among the many accommodations available. We are truly delighted to read such kind and encouraging words, which bring great joy to all our staff. We will continue striving to enhance our hospitality so as not to disappoint your desire to "stay again." We sincerely appreciate your continued support. Lastly, thank you for taking the time to share your valuable feedback with us. We look forward to welcoming you back in the near future.

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• 3.17

  ゆうこりんりん2

  發布日期: 2025/11/15

  The atmosphere was a...

  The atmosphere was a stylish blend of Japanese and Western styles, catering to international guests. The Onsen might not meet expectations as there was a noticeable chlorine smell. Breakfast was delicious, but sitting at the counter-facing seats felt less relaxing due to the staff working busily right in front.

  • 客房・設施4
  • 設施・設備4
  • 接待・服務3
  • 餐飲3
  • 溫泉・浴池2
  • 滿意度3

  • 2025/11/13～
  • 2名 1間
  • 【Non-Smoking】Hollywood Twin / Up to 2 Guests / 24㎡
  • 附早餐

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN YUEN SAPPORO. We are delighted to hear your kind words about our facilities, and our staff deeply appreciates your compliments. However, we sincerely apologize for any discomfort caused during your stay due to the chlorine smell in the public bath and the less relaxing environment during breakfast. Regarding the public bath, please note that we adhere to chlorine standards for hygiene management to ensure a safe and secure experience for all guests. We kindly ask for your understanding in this matter, though we deeply regret any inconvenience it may have caused you. As for breakfast, we will share your feedback with our restaurant staff and strive to create a more comfortable dining environment so that all guests can enjoy their meals peacefully. Once again, thank you very much for staying with us. We look forward to welcoming you back on another occasion in the future.

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• 5.00

  こーたーさん

  發布日期: 2025/10/27

  Visited after a long time.

  Stayed in the suite for the first time in two years. Noticed various improvements, such as amenities and informational booklets that were not available two years ago, showing great efforts to enhance service quality. The impression can vary significantly depending on the Room Plan, so it’s recommended to carefully review before deciding. Conveniently located midway between Sapporo Station and Susukino, making it easy to get around. Great value for money as well. Looking forward to visiting again!

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲－
  • 溫泉・浴池5
  • 滿意度5

  • 2025/10/25～
  • 2名 1間
  • Non-Smoking Garden Suite / Up to 2 Guests / 39 sqm
  • 不含餐點

  設施的回覆

  Thank you very much for your continued patronage of ONSEN RYOKAN YUEN Sapporo since its opening. We are truly honored and delighted to receive such high praise as "efforts to improve service were evident." We will continue striving to create a place that brings joy to even more guests. As you mentioned, our accommodation offers 10 types of room options, including the one you stayed in this time. On your next visit, we hope you'll try a different type of room and enjoy the unique design and extraordinary atmosphere each has to offer. Lastly, we sincerely appreciate your heartfelt feedback. Please take care during this cold season. ONSEN RYOKAN YUEN Sapporo Accommodation Manager

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• 3.50

  はちきゅ

  發布日期: 2025/10/19

  HOSHINOYA Fuji

  Stayed in a Corner Twin Room. The vibe is reminiscent of "Hoshino Resorts" (modern and stylish). I chose this accommodation because I dislike unit baths and wanted a room with separate toilet and washbasin. As it follows a traditional Ryokan style, there are no slippers, which is fine, but since you walk barefoot, I found it unpleasant to see water (or urine?) stains on the toilet floor near the bowl under certain lighting conditions. Also, having only hangers without any space to place luggage was inconvenient. I opted for breakfast included, and it was packed with Hokkaido's local ingredients—absolutely delicious!

  • 客房・設施3
  • 設施・設備3
  • 接待・服務4
  • 餐飲5
  • 溫泉・浴池3
  • 滿意度3

  • 2025/10/16～
  • 2名 1間
  • Non-Smoking Corner Twin Room / Up to 2 Guests / 27 sqm
  • 附早餐

  設施的回覆

  Thank you very much for choosing ONSEN RYOKAN Yuen Sapporo from among the many accommodations available. At our on-site restaurant, Natsushita Fuyukami Sapporo, we take pride in offering dishes made with carefully selected local ingredients. We are truly delighted to hear that you were satisfied with your experience, and all of our staff feel reassured and grateful for your kind words. However, we sincerely apologize for any discomfort caused regarding the room setup or cleanliness. While we ensure thorough cleaning and hygiene management, we deeply regret the oversight that occurred during your stay. We take this matter seriously and will immediately share it within our team to prevent recurrence in the future. Once again, thank you very much for taking time out of your busy schedule to provide us with such valuable feedback. We look forward to welcoming you back in the future. ONSEN RYOKAN Yuen Sapporo Accommodation Manager

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• 5.00

  hiairi87

  發布日期: 2025/10/12

  The breakfast was delicious, and the sauna was excellent!

  During my Multiple Night Stay, I found the breakfast here to be the most delicious. The Hotel staff always greeted me with a smile, making it a very comfortable place to stay. Additionally, the entrance, lobby, elevator area, and guest rooms were adorned with Japanese-style interiors that allowed for a relaxing experience. The large public bath had a key exclusively for women, which made it safe and enjoyable to use the sauna. I was also thoroughly satisfied with my first-ever experience of cold baths and waterfall showers. Thank you very much!

  • 客房・設施5
  • 設施・設備5
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度5

  • 2025/10/8～
  • 2名 1間
  • 【Non-Smoking】Double Room / Up to 2 Guests / 20㎡
  • 附早餐

  設施的回覆

  Thank you very much for staying at ONSEN RYOKAN YUEN SAPPORO. We are truly honored and delighted to receive your warm words about our accommodation. We are also pleased to hear that you were satisfied with the facilities, breakfast, and the hospitality of our staff. Your kind feedback serves as a great encouragement for us to continue improving our services. We hope you will enjoy both the familiar and evolving aspects of our accommodation in the future as well. Once again, we sincerely thank you for visiting us on this occasion. As the mornings and evenings grow colder, please take care not to catch a cold and stay well.

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