Hakone Gora Karaku (ORIX Hotels & Resorts)

We stayed here to celebrate my aunt’s 91st birthday. Just as the Reviews said, not only was the staff’s hospitality outstanding, but every Facility and service was truly top-class. For my aunt, who has difficulty walking, the barrier-free interior made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the Hotel even once—we simply relaxed and took it easy inside—and both my aunt and I were extremely satisfied. It was a wonderful Hotel that made us want to come back and also recommend it to friends. Thank you very much to all the staff!

It was my first stay. I knew it had great reviews, but I was truly moved and soothed by the hospitality and thoughtful care that exceeded my expectations. The meals were outstanding, and I especially appreciated the kindness of turning the leftover seasoned rice into rice balls. I thoroughly enjoyed the bath in the Room as well, but the open-air bath in the large public bath was set at a slightly lower temperature, so I could soak for a long time and relieve my everyday fatigue. The lounge was excellent too! Many guests were relaxing in their own way—it really reflects your wonderful hospitality. My wife was very satisfied as well. We will definitely return!