Aqua Ignis Kataoka Onsen住客評價與感想
- 客房・設施3.84
- 設施・設備3.84
- 接待・服務3.58
- 餐飲4.22
- 溫泉・浴池4.21
- 滿意度3.79
- 1.00sarururu發布日期: 2026/10/31
Flies on the bread and no staff present at breakfast, so we had to call. Poor hygiene and service.
Flies on the bread, no staff at our reserved breakfast time until someone called them, and suitcases wheeled through the middle of the post-bath lounge—this property has far too many hygiene and service problems. For the Italian breakfast, you first buy bread at a bakery in a separate building before entering the restaurant. There were flies around the bread display, so I mentioned it to the staff when paying. All I got was a brief apology, with no sense of concern whatsoever. When we arrived at the Italian restaurant, another guest with a reservation for the same time said, “There were no staff here, so I called them a little while ago.” Our reservation was for 8:30 a.m., but we did not see any staff until 8:42 a.m. We had Japanese food for dinner. Some customers arrived hoping to have a set-course meal without a reservation, and the staff turned them away in a tone that seemed unnecessarily harsh. Check-in for overnight guests is in the same place as reception for day-use hot spring visitors, and everyone follows the same route from there. You take off your shoes, put them in a locker, scan a QR code at the entrance gate, pass right beside the post-bath lounge, and continue to the guest rooms beyond it. Like most travelers these days, I brought a wheeled suitcase. Suitcases are rolled along the very same route used by people fresh from the baths. The staff did not suggest wiping the wheels, using wheel covers or a trolley, so this seems to be standard practice. Presumably, suitcases soaked by the rain go along the same route too. The room had the kind of impractical layout often found in designer accommodation. Even on a Thursday evening, the hot spring baths were about one-third full, and, surprisingly, they were just as busy at 10:30 p.m. Even at 8 a.m., there were about half as many bathers as the day before. The post-bath lounge has a row of Instagram-worthy sofas, but they were always full. There is room for only about 15 people, so day visitors would be lucky to find a seat. Even staying overnight does not make this a place where you can truly unwind. I dread to imagine how crowded it gets on weekends. Every restaurant had problems with hygiene and staff, while the hot spring facilities also had issues with cleanliness and space to relax. I simply cannot understand why this place is so popular. Photos do not show what we went through, so it certainly looks good on Instagram. If your only aim is to visit somewhere with famous restaurants and stylish design, take Instagram-worthy photos, and tell someone, “I went there!”, then I recommend it. A famous high-end Japanese restaurant in Tokyo caused food poisoning in more than 100 people with its chilled crab ramen just this year. I hope this place does not follow suit.
- 4.33MD47&M發布日期: 2026/9/25
The quality of the hot spring water is exceptional.
We stayed this time for dinner at Roan Onmi. First, the complaints. When entering the Accommodation, a parking attendant rushed up and abruptly told us we were not allowed to enter. He interrogated us with questions like “Are you staying overnight?”, “Which Accommodation?”, and “Did you contact the front desk?”—that attitude was unacceptable. Even though I repeatedly told him we were staying overnight, he wouldn’t understand, so I eventually managed to send him away. It may be his job, but I feel he could have spoken more appropriately. Next, the staff at the breakfast venue—I was shocked by how rude they were. They didn’t greet us when we entered and were unfriendly. When I asked where to get water, they snapped, “We’ll bring it with your meal!” as if telling us to wait in silence. When they weren’t doing anything, they just stood there blankly watching us eat. It put me in a very bad mood first thing in the morning. As other Reviews mention as well, there seems to be an issue with customer service. Also, since there is no time slot reserved exclusively for guests at the large public bath, it gets crowded with day visitors and doesn’t feel inviting at all. That said, we were extremely satisfied with Roan’s meals and Accommodation overall—and especially the Room’s open-air bath exceeded our expectations. Next time I’d like them to change the breakfast venue to a different location so that we can return again.
- 4.33shehera發布日期: 2026/9/14
If you’re staying in a detached Room, we recommend breakfast room service.
I debated between the reasonably priced Accommodation building and a detached Room with an open-air bath, but the open-air bath won me over, so I chose the “Matsu” Room. If you plan to stay in and relax without going out, I recommend the detached Rooms—they’re much more peaceful. Being able to enjoy the Onsen without anyone around is wonderful, and both the Italian dinner and the bread were delicious. The next morning, for an additional fee, breakfast can also be delivered to your detached Room. It happened to be raining that morning during my stay, so having breakfast via room service was especially appreciated. The only thing to note is that there can be quite a few insects—perhaps because it’s close to the mountains and water under the Shin-Tomei Expressway. If you’re not comfortable with bugs, visiting in winter might be best. Personally, if you want to take it easy in Yunoyama with the Onsen as your main purpose, I really like these detached Rooms. It feels like a luxurious space where you can soak in the Onsen whenever you want without worrying about anyone else. (I’m sure any minor Facility issues will have been fixed by my next visit.) Now I’d love to try staying at their sister property as well.
- 3.83おじさんのひとり旅發布日期: 2026/7/25
Day-Use Onsen and Italian Restaurant
I wanted to enjoy the Onsen and visited various places, but I couldn’t book a room with a private Onsen bath, so I used the large public bath instead. However, since day-use guests can come from 6:00 to 24:00, it was crowded and I couldn’t relax. It feels like a Facility mainly for day-use visitors. I usually eat Japanese food, so I chose the Italian option. The fish and bread were extremely delicious. The meat was too tough to chew. In the morning, I chose Japanese breakfast because the grilled salted mackerel looked good, but it felt fairly ordinary—honestly, a regular set-meal restaurant might be better. Maybe I should have chosen Italian for breakfast as well. I’m not sure whether solo travelers can stay in rooms with a private Onsen bath, but if I go again, that would be best. It may be best to think of this place as a day-use Onsen and an Italian restaurant.
- 3.67さよまる發布日期: 2026/5/19
The bath is nice.
I stayed in a Room with a private open-air Onsen, and the bath in the private Room was excellent. Perhaps because it was Sunday, the large public bath was crowded with day visitors, so I decided not to use it. The Room shows some signs of age-related wear, but it is very spacious, and the bed is wide and comfortable. You can soak while looking out at the garden from the private open-air Onsen, and the Onsen water quality is also very good. I have used many private open-air baths, and I would rank this among the best. However, to be clear, the Japanese course dinner included with the stay is not worth it. It’s not so much that it tastes bad as that it feels like sparse countryside cooking. The dishes that regular Onsen guests were eating from the standard menu looked tastier and were cheaper. On the other hand, the Italian-style salad at breakfast was delicious, and the bread from the bakery next door—served there—was excellent, so I bought some as souvenirs. Since the private open-air Onsen is so good, next time I visit I’ll choose Italian food and bread instead.
- 3.50faesai發布日期: 2026/4/19
The detached Room was nice, but
Many Onsen Ryokan accept day-use guests, but it is rare for them to share exactly the same hours as overnight guests. As a result, it was crowded and not very relaxing. The dining area was the same (Kasa-an), with people constantly coming and going, which felt hectic. The detached Room (Sugi) was spacious and comfortable, but I could not shake the impression that it felt like a day-use Onsen facility where you can also stay in a nice room.
- 4.33まるいかおさん發布日期: 2026/4/10
Quiet and relaxing.
We stayed at Aquaignis for strawberry picking this time. The detached Accommodation had many Rooms, and we were able to relax very comfortably. Dinner was Italian in a private room, and both the fish and meat dishes were excellent. It was a little disappointing that the miso soup at breakfast was self-serve. The path from the detached Room to the main building was a bit dark, so it would have been nicer if it were brighter. Also, we would have appreciated one more type of towel. Next time, we’d like to stay at Sosui-kyo. We were very satisfied.
- 3.17ジューリオ發布日期: 2026/1/17
The Onsen and cuisine are excellent, but...
The service is consistently disappointing. During check-in, I was kept waiting due to a forgotten key, and the staff spoke too softly, making it hard to understand. Despite being a repeat guest, the bathwater in the room is always too hot, and responses are slow. It raises questions about how customer management is handled. Complaints or issues do not seem to be reported to supervisors or managers.
- 3.00たまＢＯＯ發布日期: 2025/10/10
Aquaignis Mie - Pine Room
I reserved a room with an open-air onsen, but unfortunately, due to the season, stink bugs entered immediately. After struggling to remove them, I found more on the bed, in the hallway, and even in the onsen. Despite removing them repeatedly, they kept coming back into the room. Although I closed the curtains, they were slightly see-through, which made me feel uneasy while using the private bath or changing clothes. I couldn't relax in the room at all. For meals, I requested counter-style kaiseki dining. The cooking was done right in front of me in a clean kitchen that enhanced my appetite with detailed explanations and locally sourced ingredients—it was absolutely delicious. The large public bath early in the morning was very quiet and clean; it was wonderful. The bread and cakes were also incredibly tasty.
- 5.00みき999發布日期: 2025/10/1
I would like to visit again.
The atmosphere was calm and peaceful, allowing me to relax in the private open-air bath. Since it is a proper Onsen, I plan to try the large public bath next time. The ceiling in the bedroom felt slightly low, which gave a bit of a cramped feeling.
- 4.33yu-yu-cyan發布日期: 2025/9/25
Relax in Nature
It had been a while since I last visited Aqua Ignis, which I used when it first opened. The hot spring water was as gentle as ever, and the meals, cakes, and bread were all very delicious. I stayed in the Organic Hanare. The organic loungewear was very light and comfortable to wear. Birds came to visit the garden, creating a relaxing atmosphere that didn’t feel like being in a Hotel. Since I have difficulty walking, the design of the open-air bath in the Room was too stylish for both my grandchild and me to use easily (a handrail or steps would be helpful...). It’s convenient that you can drive directly up to your Room by car. Check-in and check-out were done in the Room without needing to move around, which was very helpful; however, more detailed instructions (or written guides) on operating things like the projector would have been appreciated. Apologies for not being tech-savvy!
- 4.50カスタマー777發布日期: 2025/5/10
Thank you for anothe...
Thank you for another wonderful stay this year. The meals and the room were excellent with nothing to complain about. If possible, having items like bathrobes and extra towels prepared in the room in advance would allow us to enjoy the onsen even more thoroughly. We look forward to staying again.
- 4.17kaned發布日期: 2025/5/5
Excellent Dinner
This was my second stay. I stayed in the villa building again, just like last time. The purpose of my visit was to enjoy dinner at Al-checciano. Including the wine tasting, the food this time was also excellent and absolutely delightful. The dishes that bring out the full flavor of the ingredients are truly amazing. The bath area tends to be crowded until late at night due to many day-use visitors, so it’s a bit difficult to relax there. However, both the accommodation and cuisine are outstanding. I will definitely stay here again!
- 5.00kayuki發布日期: 2025/3/23
I had a relaxing time.
I visited this accommodation for a day trip when my son was in kindergarten, but this time we stayed overnight and enjoyed a relaxing experience. Upon arriving at Aqua Ignis, we had an Italian lunch course at the restaurant and purchased some cakes before checking in. Although check-in starts at 3:00 PM, they kindly informed us as soon as our room was ready. This thoughtful gesture was especially appreciated on such a cold and windy day. During our stay, we used Rufuro and Laxis facilities. My wife loved it so much that she said she wants to visit again. I also found the massage service incredibly professional and relaxing. While we were away, our son seemed to thoroughly enjoy the private open-air bath in our room. Since we chose a plan without meals included, we had dinner at a nearby eel restaurant and breakfast at Mariage de Farine bakery—being able to dine on our own schedule was very convenient. If I may suggest one improvement, having exclusive hours for staying guests would make the experience even more satisfying!
- 4.67マッチ箱さん發布日期: 2024/12/16
Meals
The dinner (pasta) was very delicious. The bread available within the Facility was also very tasty. The Onsen was perfect with its natural hot spring flow and ideal temperature. However, the service at the bakery was somewhat lacking, as the staff seemed tired.
- 3.00ジューリオ發布日期: 2024/12/14
The service is the worst.
I have repeated my stay many times, but it was disappointing again this time. Usually, I receive a call at check-in, but since there was none, I went directly to the building and waited, but no one came, so I had to contact them myself. Another issue was that the water temperature in the room bath was too hot to relax, and even though I asked to lower it, it didn't improve at all. There was no sign of anyone coming to check, and I didn't want to keep mentioning it, so I stayed silent. I was surprised that there was not even an apology at checkout. I love traveling and have stayed at various properties, but I have never experienced such service. I witnessed a decline in the quality of the staff.
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