Kinugawa Royal Hotel

The kids were thrilled with the pool, karaoke, table tennis, and the huge selection of manga!Adults were just as happy with the sauna, drinks, and the Onsen!All Hotel staff were kind and helpful.Mr. T. kindly accommodated our requests during karaoke on the second day and carefully explained the details of our Room, which made us truly happy.I’m sorry I couldn’t thank you properly when we left.This is an Itoen we definitely want to visit again!

I stayed for two nights.Upon arrival, the luggage I had sent in advance by round-trip delivery had not arrived, and you did everything you could to help search for it.Thank you for your time and effort.In the end, we found out that due to a mistake, the luggage that had reached the Hotel was returned as-is and was on its way back to my home. Thanks to your help, I was able to have it resent to the Hotel, which was a huge relief.Because of medical treatment, I have difficulty speaking and cannot eat regular meals, so I couldn’t make phone calls. With the support of the Hotel staff, I was able to communicate with the delivery company and arrange redelivery.I am truly grateful.The luggage contained medical nutritional supplements that serve as my meals and necessary equipment, so it really helped.On the other hand, the delivery company did not have an online contact option for inquiries, so I couldn’t coordinate redelivery and was at a loss.Thanks to the kindness and efforts of the Hotel staff, my luggage arrived safely. Thank you very much.