Regina Resort Fuji Suites & Spa

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog.In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it!The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos.We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace.The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress.Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more.Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing.Next time I’d like to stay at another Regina property again. Thank you for all your help!

My spouse and I stayed for one night with our small dog.There were quite a lot of stairs, which was a bit challenging for me due to my mobility issues (we had chosen the Room with the most stairs), but even so, we were very satisfied with both the Room and the meals.We checked in early and were able to relax in the Room while enjoying the sound of birds.The kaiseki cuisine was beautifully seasoned to bring out the natural flavors of each ingredient, and we savored every dish.Breakfast was also Japanese-style, and we were surprised by how much was prepared from early in the morning.There were plenty of well-prepared items for dogs as well, so we hardly needed to use anything we brought.If I had one small request, it would be that the cleansing amenity came in an individually packaged portion that felt too small and was a bit inconvenient to use, and there was no hair lotion available in the morning before using the hair dryer—so next time I will bring my own. It was an Accommodation we would definitely like to visit again.