琵琶湖酒店住客评价与感想
- 客房・设施4.39
- 设施・设备4.53
- 接待・服务4.58
- 餐饮4.37
- 温泉・浴池4.45
- 满意度4.52
An Elegant Moment
I used the club lounge again after a long time. The drink service and the way to order light snacks had changed to a buffet style, which was great. Before, it was a hassle to order from my phone. I loved being able to enjoy it freely—having a drink or a bite whenever I wanted, chatting, and taking in the view. I really like staying with club lounge access and would love to use it again. Thank you for your hospitality.
- 客房・设施4
- 设施・设备4
- 接待・服务4
- 餐饮4
- 温泉・浴池4
- 满意度4
- 2026/1/3～
- 2人 1间
- Premier Luxury Floor “Aqua” (40 m²)
- 含早餐
设施的回复
Thank you very much for returning to the Club Lounge at Biwako Hotel. We are truly relieved and grateful to receive your kind feedback that the lounge service changes have “improved.” If you were able to enjoy those moments of happiness—chatting freely and relaxing as you take in a view “like a painting” through the large windows of your room and the lounge—without any stress, nothing could make us happier. Guided by our core principle, “Act from the guest’s perspective,” we continually listen to our guests’ voices and strive to provide an even higher-quality, more comfortable experience filled with an overwhelming sense of time in nature. With light meals that value local production for local consumption and a well-rounded selection of beverages, we will continue refining our hospitality so that this remains your favorite place. As the seasons change, so do the colors of Lake Biwa seen from the lounge, along with our offerings of Shiga’s seasonal flavors. We hope you will visit us again to enjoy another free and luxurious stay. All of us look forward to welcoming you back.