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As a wheelchair user, I stayed in a barrier-free Room. It was close to the elevator, and the bathroom had an assisted shower chair, so I could use it with peace of mind. I could feel the care and attention to detail in the various amenities, and I was able to enjoy a comfortable

\nThe Room was a Japanese-Western style room with a raised tatami area, and it was very clean.\nFrom the window, I could see Matsuyama Castle and the Dogo Onsen Main Building, and I was even able to watch the projection mapping on the Dogo Onsen Main Building from my room. The vi

The full-body mist in the shower booth felt great, and even just showering helped us recover from our fatigue. Everything was clean and well maintained, breakfast was delicious, and all the staff were very kind and welcoming with warm smiles. We were extremely satisfied with ou

On the other hand, the all-inclusive lounge was excellent. It offered treats like chocolates and candy that kids loved, making them super excited. As for dining, while the app was slightly difficult to use, the staff providing guidance were very kind and left a great impressio

Except for the stairs at the entrance, the accommodation was barrier-free and thoughtfully designed, allowing my mother to move comfortably and enjoy her stay. The hospitality from the hostess and staff was wonderful, and the meals beautifully reflected the season, both visual

Including Chinese Restaurant Toh-Lee, which we visited at lunchtime, everyone at the front desk and in the breakfast venue was very pleasant, and our stay was comfortable—thanks to you, we had a wonderful two days. Thank you very much. The location is perfect—you can lie down in

” We enjoyed plenty of food and drinks at our own pace, relaxing in a calm space and spending an indulgent time that made us forget we were in the heart of Tokyo. Breakfast the next morning was, of course, SATSUKI’s famous “Ultimate Breakfast.” I’ve visited many times before (it

I stayed in a barrier-free room. It was very spacious, with handrails in the toilet and a chair and non-slip mat in the bathroom, which were very thoughtful touches. At check-in, I was kindly informed that a wheelchair could be provided if needed. The view was great, and it was

You can walk to restaurants and shops for souvenirs. The parking lot is spacious and easy to access. The building is clean, the Room was tidy, more spacious than expected, and very satisfying. Having separate toilet and bathroom facilities is a big plus. The staff were fr

The breakfast buffet also offered a wide variety of dishes, and we were very satisfied. For lunch, we enjoyed an elegant meal at the Japanese restaurant. The service was warm and unpretentious, and we had a wonderful time. It truly reflected the quality of a long-established Hote

The sofa and chairs in the room were extremely comfortable, offering great views, and everyone enjoyed using the private bath in the room. Dinner at a separate area was delightful, showcasing seasonal and local flavors. Conversations with the staff were polite and enjoyable, refl

An event staff member kindly brought a chair while we waited for a wheelchair; the staff member assisting with check-in arranged the wheelchair; the restaurant team helped us as well; and another staff member accompanied us all the way until we left. I truly felt your hospitality

They kindly upgraded our Room free of charge, and we were able to stay in a very spacious Room. I had arranged a cake and sparkling wine in advance, and my husband was delighted by the surprise. As my husband has difficulty walking, I requested a high chair for the bathroom, and

Both adults and children fully enjoyed the pool, spa, lounge, and more. We also appreciated the festival-style events and resin craft activities—you can really feel the effort put into creating a great experience throughout the Hotel. In particular, we rated the spa highly for

We were so full that we skipped lunch! Everything tasted delicious. The cakes we bought as souvenirs were beautifully colorful like jewels and adorable; they had been held for us until pickup which was very helpful. We enjoyed them after returning home. Highly recommend this

All five daily food presentations were highly satisfying, including warm dishes during cocktail time and a Japanese set breakfast. The staff also proactively offered assistance such as serving support for our family member in a wheelchair, which was greatly appreciated. [Points

A trip for four: a 90-year-old mother and three daughters. The hospitality was excellent, and the care provided to my wheelchair-bound mother at both dinner and breakfast restaurants was impeccable. We are truly grateful. The Facility and amenities were flawless. We also

From the warm welcome at the station for the Shuttle Service bus, to every staff member at the Facility, everyone was kind and helpful. Thank you very much. The Room felt warm and inviting with Kumano cedar, and it was barrier-free, which gave us peace of mind. There was even a l

We were delighted that you upgraded our Room on the day, which made our special time feel even more luxurious. After letting you know in advance that I have limited mobility, we truly appreciated your thoughtful assistance, which allowed us to stay with peace of mind. The warm h