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The facility is barrier-free, the Room was comfortable, and the cypress bath added to a pleasant stay. The entire building has a calm and high-quality atmosphere. The food was also extremely delicious, leaving us completely satisfied. I would love to bring them here again.

We were delighted that you upgraded our Room on the day, which made our special time feel even more luxurious. After letting you know in advance that I have limited mobility, we truly appreciated your thoughtful assistance, which allowed us to stay with peace of mind. The warm h

Except for the stairs at the entrance, the accommodation was barrier-free and thoughtfully designed, allowing my mother to move comfortably and enjoy her stay. The hospitality from the hostess and staff was wonderful, and the meals beautifully reflected the season, both visual

This was incredibly helpful. The main building's second floor is also accessible for wheelchair strolls indoors. Unexpectedly, we were delighted to receive IKYU's premium (trial) service as well—it included restaurant discounts and complimentary financiers! We look forward to vis

As a wheelchair user, I stayed in a barrier-free Room. It was close to the elevator, and the bathroom had an assisted shower chair, so I could use it with peace of mind. I could feel the care and attention to detail in the various amenities, and I was able to enjoy a comfortable

I stayed at the accommodation with my husband, who uses a wheelchair. The staff were very kind and attentive, allowing us to have a pleasant stay. We also enjoyed the Hokkaido Fair at the lunch buffet, where every dish made with Hokkaido ingredients was delicious. We woul

Including Chinese Restaurant Toh-Lee, which we visited at lunchtime, everyone at the front desk and in the breakfast venue was very pleasant, and our stay was comfortable—thanks to you, we had a wonderful two days. Thank you very much. The location is perfect—you can lie down in

On the other hand, the all-inclusive lounge was excellent. It offered treats like chocolates and candy that kids loved, making them super excited. As for dining, while the app was slightly difficult to use, the staff providing guidance were very kind and left a great impressio

\nThe Room was a Japanese-Western style room with a raised tatami area, and it was very clean.\nFrom the window, I could see Matsuyama Castle and the Dogo Onsen Main Building, and I was even able to watch the projection mapping on the Dogo Onsen Main Building from my room. The vi

It was truly magnificent. The Room was very clean and stress-free. The layout with separate bath, sink, and toilet made our stay even more comfortable. A small but thoughtful detail was the extendable magnifying mirror installed on the wall in the sink area—it was incredibly

” We enjoyed plenty of food and drinks at our own pace, relaxing in a calm space and spending an indulgent time that made us forget we were in the heart of Tokyo. Breakfast the next morning was, of course, SATSUKI’s famous “Ultimate Breakfast.” I’ve visited many times before (it

From arrival and escort to our Room through to serving the meals, a dedicated attendant took care of everything throughout, providing attentive, reassuring hospitality. During the meal, they discreetly checked on refills and our pace, which made our time very comfortable. The s

An event staff member kindly brought a chair while we waited for a wheelchair; the staff member assisting with check-in arranged the wheelchair; the restaurant team helped us as well; and another staff member accompanied us all the way until we left. I truly felt your hospitality

I stayed in a barrier-free room. It was very spacious, with handrails in the toilet and a chair and non-slip mat in the bathroom, which were very thoughtful touches. At check-in, I was kindly informed that a wheelchair could be provided if needed. The view was great, and it was

The breakfast buffet also offered a wide variety of dishes, and we were very satisfied. For lunch, we enjoyed an elegant meal at the Japanese restaurant. The service was warm and unpretentious, and we had a wonderful time. It truly reflected the quality of a long-established Hote

You can walk to restaurants and shops for souvenirs. The parking lot is spacious and easy to access. The building is clean, the Room was tidy, more spacious than expected, and very satisfying. Having separate toilet and bathroom facilities is a big plus. The staff were fr

They kindly upgraded our Room free of charge, and we were able to stay in a very spacious Room. I had arranged a cake and sparkling wine in advance, and my husband was delighted by the surprise. As my husband has difficulty walking, I requested a high chair for the bathroom, and

Both adults and children fully enjoyed the pool, spa, lounge, and more. We also appreciated the festival-style events and resin craft activities—you can really feel the effort put into creating a great experience throughout the Hotel. In particular, we rated the spa highly for

We were so full that we skipped lunch! Everything tasted delicious. The cakes we bought as souvenirs were beautifully colorful like jewels and adorable; they had been held for us until pickup which was very helpful. We enjoyed them after returning home. Highly recommend this

All five daily food presentations were highly satisfying, including warm dishes during cocktail time and a Japanese set breakfast. The staff also proactively offered assistance such as serving support for our family member in a wheelchair, which was greatly appreciated. [Points