Đánh giá & Cảm nhận của khách tại Richmond Hotel Premier Kyoto Ekimae

Toilet paper

The service, breakfast, amenities, afternoon tea service, and evening drink service at the hotel were all very satisfying, but there was one thing that was very disappointing. From the first day of our 3-night, 4-day stay, both toilet paper rolls in the room's toilet had only a small amount left, and there were no spares provided, so we ended up using them up quickly. Fortunately, we managed with the flushable pocket tissues we had brought just in case, but it was the first time I experienced a hotel providing only a minimal amount of toilet paper, which was surprising and frankly disappointing. If the toilet paper is going to be in such short supply, at least provide a spare. Isn't that common sense for a hotel?? No matter how good the other services are, such a trivial issue can result in an unpleasant experience that feels like a minus 80 points. Also, on the first day, when I took the kettle out from the shelf above the refrigerator where it was placed, a large amount of dust flew up. It was quite disheartening before making tea. It gave the impression that cleaning was not thoroughly done. Other than these two points, I was very satisfied, so it's really unfortunate. Please improve this immediately.