Đánh giá & Cảm nhận của khách tại ATAMI Kaihourou

The view is great, but...

The view from the room, as expected of a former guesthouse, is stunning. The building, designed by Kengo Kuma, has both its merits and flaws. The glass structure lacks proper insulation, making it unsuitable for visits during peak summer or winter. There is no elevator, and you must use stairs to access the Onsen. While the meals are delicious, the portions are excessive and do not align with health-conscious or eco-friendly preferences. The restaurant offers private seating; however, staff frequently interrupt with conversations that disrupt the relaxing atmosphere. It becomes tiring to feel obligated to engage in polite conversation. The Onsen operates on a time-reservation system. Once during a thunderstorm incident, the Onsen turned into a cold bath due to lightning damage. Despite prior complaints from earlier guests about this issue, we were not informed and ended up using it as-is—resulting in poor health afterward—with no apology from staff members involved. The response from young female staff was particularly disappointing. Eventually, partial compensation was provided but only two months later. While IKYU.com’s prepayment system offers high point rates for earning points, it can be problematic when dealing with accommodations like this one. Unless there are changes in staffing or more flexible meal options introduced—and even if visiting during favorable seasons—I do not plan on returning here again.