- Trang chủ
- Toàn quốc Khách sạn nghỉ dưỡng
- Kinki (Ngoài Osaka) Khách sạn nghỉ dưỡng
- Wakayama Khách sạn nghỉ dưỡng
- Nam Kỷ Shirahama Khách sạn nghỉ dưỡng
- Shirahama Coganoi Resort & Spa
- Shirahama Coganoi Resort & Spa Đánh giá khách hàng
- Đánh giá của Kerry
Đánh giá & Cảm nhận của khách tại Shirahama Coganoi Resort & Spa
- Phòng nghỉ & Tiện nghi4.38
- Tiện nghi・Thiết bị4.30
- Dịch vụ khách hàng・Dịch vụ4.58
- Bữa ăn4.55
- Suối nước nóng・Bồn tắm4.69
- Mức độ hài lòng4.55
Room Types and Dinner
The photos of the room posted were misleading. I booked the corner suite because the photos showed a direct ocean view from the balcony, but based on the room layout, it seemed odd. When I asked the hotel, they said it’s not completely invisible but not as shown in the pictures. I requested a room change on-site, but they said they couldn’t confirm availability at that moment. Luckily, I found an actual ocean-view room myself and switched to it, but false photo representation should be avoided. Considering the location, rooms without a proper ocean view should be clearly stated. Also, reviews mentioned that buffet meals were delicious; however, this was far from true and very disappointing. The steak was tough, and sashimi only included tuna and sea bream with mediocre taste. There wasn’t much to eat overall—this might be acceptable for a budget hotel—but for a mid-range hotel like this one, it felt subpar.
- Phòng nghỉ & Tiện nghi3
- Tiện nghi・Thiết bị5
- Dịch vụ khách hàng・Dịch vụ2
- Bữa ăn1
- Suối nước nóng・Bồn tắm5
- Mức độ hài lòng2
- 22/8/2025～
- 3 người 1 phòng
- Superior Twin Room <Non-Smoking> [Ocean View]
- Bao gồm bữa sáng và bữa tối
Phản hồi từ Tiện nghi
Thank you very much for choosing Shirahama Koganoi Resort & Spa. We sincerely apologize for any aspects that did not meet your expectations. We deeply regret that the photos of the Room gave an impression different from the actual view, causing inconvenience and discomfort. Moving forward, we will review our photo presentation and descriptions to provide more accurate and honest information. Additionally, we apologize for not being able to promptly accommodate a Room change at the time, resulting in you having to search for an ocean-view Room yourself. We are truly sorry for this inconvenience. Regarding your dining experience, we are disappointed that it did not meet your satisfaction. Your feedback has been shared with our culinary team, and we will work earnestly towards improving quality. Thank you again for sharing your valuable opinions with us. We will continue striving to meet our guests' expectations and would be delighted if you consider staying with us again in the future.