Shirahama Coganoi Resort & Spa

Phản hồi từ Tiện nghi

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate you taking the time to share your feedback with us. However, we deeply apologize for causing any discomfort during your stay. Firstly, we apologize for not providing sufficient information regarding meal times in advance, which caused inconvenience. We will strive to improve our communication to ensure smoother guidance in the future. Additionally, we are truly sorry that the smell of tobacco in the hallway affected your experience negatively. While our accommodation enforces a strict non-smoking policy, we will review and work on improving the air quality in shared areas as well. If such issues arise during your stay, we are prepared to accommodate requests such as room changes whenever possible; however, it seems this information was not adequately conveyed to you, and for that too, we sincerely apologize. Despite these shortcomings, it was heartening to hear that you were satisfied with aspects such as the spaciousness of your room, the view, dining at our restaurant, and staff service. Your kind words mean a great deal to us and provide some solace. We take all feedback seriously and will continue working towards creating an even more comfortable environment for our guests. Should there be another opportunity in the future where we can welcome you back and make amends for this experience, it would be greatly appreciated.