สถานีอาตามิ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs. We would definitely like to stay again.

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

It was an amazing location with panoramic views of Atami! During the day you can enjoy the ocean, and at night the city lights are truly beautiful—perfect for a special getaway. The hinoki Onsen bath was incredibly relaxing, and we could soak as many times as we wanted. With BBQ and karaoke available, it’s also ideal for a trip with friends. The Room was clean, the Facility amenities were well equipped, and the owner was kind, so we felt comfortable throughout our stay. We’d definitely like to stay here again when we visit Atami. The only thing that concerned us was an odor around the entrance and staircase area. Since the building seems to be a renovated traditional house, it may be unavoidable to some extent, but improving this would make it an even more comfortable Accommodation.

We stayed here to celebrate my girlfriend’s birthday. Because she has allergies and we were visiting for her birthday, we exchanged emails in advance. You responded so kindly and thoughtfully that we were able to arrive with no worries at all. It was raining on the day, but you came out to greet us with an umbrella, carried our heavy luggage to the front desk, and even brought it up to our Room while we were checking in. From the very beginning, we felt reassured and could truly sense your outstanding hospitality. The tea and shaved ice served at check-in were also delicious. The Room was even more wonderful than in the photos. The contrast between the lush green bamboo grove beyond the window and the beautifully shaped white bathtub was breathtaking, and we were able to relax in a refined, calm space. Although it should have been hot outside, once we soaked in the open-air bath we didn’t feel the heat at all—it was incredibly pleasant. Bathing while watching a butterfly resting on leaves right in front of us felt truly extraordinary. Dinner allergy accommodations were perfect. Even with allergen ingredients removed, you ensured each dish still looked just as impressive as others, so my girlfriend could eat with peace of mind. Everything tasted amazing, and I ended up drinking quite a lot. The truffle rice was especially delicious—I had seconds—and I now regret declining when you kindly offered me a third bowl… I later tried to order truffle rice balls via room service at night but service had already ended, so I wished I had eaten more then (laugh). It seemed everyone had been informed about my surprise plan as well; you supported me smoothly throughout so I could prepare within time and carry out the surprise without her noticing. The charlotte cake I requested was also delicious. Thank you so much. To sum it up: choosing Miwa Yugawara for this birthday trip was absolutely the right decision. Every staff member was wonderful and highly service-minded, and I’m truly glad we stayed here. We soothed our fatigue in the open-air bath, felt satisfied with the delicious meals, and your thoughtful care healed our hearts. Thank you again for everything. We look forward to visiting again. Oh—and breakfast was delicious!

We stayed on a last-minute Reservation with my elderly parents and my sister, four of us in total. We arrived a little before our scheduled 3:00 PM check-in, and we were delighted to be warmly welcomed by the Accommodation staff lined up to greet us. The Room we were shown to was old, but very clean and comfortable. We went to the Onsen first, but my mother unfortunately felt unwell from the hot bath and couldn’t make it to dinner at 5:30 PM. Even so, everyone was incredibly kind—preparing rice porridge for her and checking in on her even if they weren’t our assigned staff member. We were truly grateful for their thoughtful care. Thanks to that, she recovered by evening—enough to enjoy the Onsen again. Of course, the other three of us were still able to fully enjoy the delicious meal. We also only found out after arriving that it was the day of the Atami Fireworks Festival. My parents were able to watch comfortably from an open Room on an upper floor of the Accommodation, while my sister and I walked about 15 minutes to the beach and were guided to a guest-only viewing area right in front of us. It was an amazing experience. This was our first time staying here with a sudden Reservation, but we were deeply impressed by the heartfelt hospitality from such wonderful staff. Thank you very much. My mother says she would love to enjoy your delicious dinner next time as well, so we hope to visit again soon!

Stayed on August 5th for the fireworks day. Everyone at the front desk, the dinner venue, and the fireworks guidance staff were cheerful and wonderful. The meal also included dancing abalone. The private bath was free, and it was an open-air bath with an ocean view! The Room was clean and didn’t feel old at all. We were very satisfied!

My spouse and I travel almost every week, and for the past two years we have stayed at Fujiya Ryokan without fail every month. This was our 37th stay in total. This is purely my personal opinion, but among the many top-class Ryokan, I think the dinner here is outstanding. It easily holds its own against places that cost twice as much per night. The signature eel dish is superb, of course, but what truly impresses us is that even after so many visits we rarely encounter the same dishes—each meal showcases deep, flavorful dashi and seasonal ingredients with remarkable creativity and care. Breakfast, on the other hand, is the same menu each month, yet it never gets old—and it always makes us want to come back again next month. It’s a slight shame there’s no sauna, and opinions may differ about the compact public bath, but we love it: in Yugawara’s clear, silky Onsen water you can also sense a gentle aroma of wood, making it wonderfully relaxing. We consider this a fantastic Accommodation that we absolutely want to visit at least once a month from now on as well.

I stayed here with my mother. Just as the Reviews said, everything was very well maintained, every meal was delicious, and the bath was clean and comfortable, so we could relax and enjoy it at our own pace. The garden and the interior design of the walkways were also wonderful, giving us many ways to enjoy our stay. All of the staff provided pleasant and welcoming service. My mother was very satisfied and liked it so much that she said she wants to come again. Thank you for creating such a lovely space.

The night view was beautiful, and we could see Atami Castle illuminated from our Room! The bath in the Room was also great, and breakfast was delicious! At first, we missed the road leading into the Ryokan and drove past it. Going back and taking the uphill road from the main street was a bit nerve-racking! The service was excellent, and we had a very comfortable stay!

I have been staying here for some time, and recently I always stay for three nights. Each time, the property is quiet and thoroughly cleaned throughout. The wonderful, delicious meals were excellent, and both the open-air bath and the large public bath were spotless. The background music was also pleasant. The Room has two rooms with a veranda, and it was the perfect size for just my spouse and me. The staff’s service was also good.

I gave my elderly mother, who can go anywhere on her own, a solo trip as a gift. When she returned home, she was truly delighted and spoke very highly of the wonderful service provided by the Ryokan staff. The meals were also delicious, and above all, it seems she was able to relax completely. Thank you very much. I plan to give her another trip as a gift once more within this year, and I would appreciate your kind support when that time comes.

We stayed for one night to celebrate my partner’s birthday. This was our third stay. Thank you very much for your heartfelt and warm hospitality throughout our visit. The wonderful whole cake you prepared for the celebration was so light that we finished it easily, even after a full meal. You also helped us with a small issue, and we were both truly touched by your thoughtful attention to detail. Thanks to the delicious food, the wonderful Onsen, and everyone’s kindness, we were able to forget our busy daily lives and enjoy a special time of true relaxation. We would love to visit again next year.

It had been a while since I last experienced truly Ryokan-style hospitality in Japan. Even if you go out of your way to stay somewhere other than a Hotel, an Accommodation designated as a cultural property or one with a long history is not always guaranteed to be comfortable—but this time, the proprietress’s service in particular stood out, and I was able to appreciate her refined and thoughtful attention to detail.

After staying in Toi the previous night, we took it easy, but this day brought such heavy rain that a weather warning was issued. There was nowhere to stop along the way with our dog, so we arrived early. While we were waiting in the car, they kindly let us use the dog run on the first floor a little ahead of time, which truly helped us. All of the staff were very pleasant. This time we had our meal in the Room, and the Asian staff member who brought it to us spoke excellent Japanese and served us with a constant smile. There is also an open-air bath outside; the water was soft and the temperature was just right, so we went in several times. Unfortunately, because of the weather, the view was misty and hard to see—if it had been clear, I’m sure it would have been wonderful. That was our only disappointment, so we’d like to visit again when the weather is better.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

We stayed here for the first time on his birthday, and everything was wonderful. He was delighted and said it was the best Accommodation he has ever stayed at! The teppanyaki meal was delicious, and the Onsen temperature was adjusted so it could be enjoyed even in summer, making it very comfortable and relaxing. Next time, I’d like to visit again with him in winter!

Thank you very much for your hospitality. All the staff were wonderful, and the Room was clean, making our stay very comfortable. It felt like staying at a luxury Ryokan. We would love to stay again. Thank you very much!

I was able to fully relax and heal my exhausted body after caregiving. Thank you for taking care of me. I felt the food was a little strongly seasoned, but I finished everything! It was a very good rest. I look forward to staying with you again.