Atami Station × Highly rated for customer service and hospitality at Hotel·Ryokan

I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs. We would definitely like to stay again.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

We stayed here to celebrate my girlfriend’s birthday. Because she has allergies and we were visiting for her birthday, we exchanged emails in advance. You responded so kindly and thoughtfully that we were able to arrive with no worries at all. It was raining on the day, but you came out to greet us with an umbrella, carried our heavy luggage to the front desk, and even brought it up to our Room while we were checking in. From the very beginning, we felt reassured and could truly sense your outstanding hospitality. The tea and shaved ice served at check-in were also delicious. The Room was even more wonderful than in the photos. The contrast between the lush green bamboo grove beyond the window and the beautifully shaped white bathtub was breathtaking, and we were able to relax in a refined, calm space. Although it should have been hot outside, once we soaked in the open-air bath we didn’t feel the heat at all—it was incredibly pleasant. Bathing while watching a butterfly resting on leaves right in front of us felt truly extraordinary. Dinner allergy accommodations were perfect. Even with allergen ingredients removed, you ensured each dish still looked just as impressive as others, so my girlfriend could eat with peace of mind. Everything tasted amazing, and I ended up drinking quite a lot. The truffle rice was especially delicious—I had seconds—and I now regret declining when you kindly offered me a third bowl… I later tried to order truffle rice balls via room service at night but service had already ended, so I wished I had eaten more then (laugh). It seemed everyone had been informed about my surprise plan as well; you supported me smoothly throughout so I could prepare within time and carry out the surprise without her noticing. The charlotte cake I requested was also delicious. Thank you so much. To sum it up: choosing Miwa Yugawara for this birthday trip was absolutely the right decision. Every staff member was wonderful and highly service-minded, and I’m truly glad we stayed here. We soothed our fatigue in the open-air bath, felt satisfied with the delicious meals, and your thoughtful care healed our hearts. Thank you again for everything. We look forward to visiting again. Oh—and breakfast was delicious!

This Accommodation, Sagamiya, was a wonderful place where we could truly feel traditional Japanese hospitality. As soon as we arrived by car, the staff noticed us right away and came out to assist, kindly helping us park with ease. They guided us to our Room, and the attendant came to greet us and made tea for us. These days we often stay at more Western-style Hotels, so it was a pleasure to enjoy this Japanese-style hospitality again after a long time. We enjoyed a delicious in-room meal in the tatami Room with a lovely view. The open-air bath in the Room was also excellent, and even one night was enough to leave us feeling fully refreshed. All of the staff were very pleasant. We also appreciated the many thoughtful touches throughout our stay—it felt reassuring that experienced staff could make good judgments on the spot. We would love to visit again.

I booked this stay because of the great Reviews, and it really caught my interest. After sightseeing at Kinomiya Shrine, we took a taxi there, and they warmly welcomed us at the entrance upon arrival. We were traveling with our 4-year-old and 1-year-old children, and everyone was so kind that the kids seemed to have a wonderful time. And above all, I was amazed at how incredibly delicious the food was. My husband and I weren’t very hungry when we went to dinner, but every dish was so good that before we knew it, we had finished everything. Even the appetizers were outstanding. We’ve traveled to many places before, but this was the first time we’ve had food this delicious. The children’s meal was also excellent, and even our child who usually eats very little seemed to eat a lot. Since our younger child is still small, my younger child and I used the in-Room bath, but it was spacious and spotless, so we enjoyed it more than enough. When we come to Atami again, I definitely want to stay here again!

Perfect for a family of four! The views are spectacular—no doubt about it! The owner is a true gentleman—no doubt about it! As others have mentioned, the Room has a stylish scent (maybe from an air freshener?), and some guests may feel differently about it. Sing karaoke, dance, enjoy the Onsen, have a BBQ, take in the night view and the morning view—and check-out is at 13:00. We had a wonderful time!

I visited alone on a weekday just after the Obon holidays. Because I wanted a quiet stay, my conditions were to avoid the high season and choose an Accommodation with an age restriction. The service was excellent upon arrival, at check-in, and during meals. At dinner, I truly enjoyed hearing the Yugawara legend along with explanations of each dish. My Room in the new wing had a lovely atmosphere and was clean and comfortable. The meals made full use of local seasonal ingredients, and I was completely satisfied with the flavors, presentation, and portion sizes. The Onsen was free of added water or heating, and even as free-flowing spring water it was at a temperature comfortable enough to soak for a long time—so I ended up going again and again. It was so quiet and relaxing that I had the Onsen almost entirely to myself. I wondered if there were fewer guests that day, but at breakfast I realized it was nearly full—and I was also impressed by how pleasant the other guests were. I heard that the menu changes every month, so next time I will visit in a different season and bring someone important to me. Thank you very much for such a wonderful time. (There are just two small points I would like to mention quietly: 1) It would be convenient if there were basket-style bags available for use inside the building when heading to the large public bath or meals, as they would make it easier to carry items such as keys or cosmetics. 2) The carpet near the entrance to the large public bath is discolored red in places, which felt slightly unsettling. It is probably rust caused by Onsen minerals or furnishings.)

The night view was beautiful, and we could see Atami Castle illuminated from our Room! The bath in the Room was also great, and breakfast was delicious! At first, we missed the road leading into the Ryokan and drove past it. Going back and taking the uphill road from the main street was a bit nerve-racking! The service was excellent, and we had a very comfortable stay!

I have been staying here for some time, and recently I always stay for three nights. Each time, the property is quiet and thoroughly cleaned throughout. The wonderful, delicious meals were excellent, and both the open-air bath and the large public bath were spotless. The background music was also pleasant. The Room has two rooms with a veranda, and it was the perfect size for just my spouse and me. The staff’s service was also good.

This was our first trip together, and we stayed here to celebrate her birthday. The Room and service were excellent, but above all, we were truly impressed by the meals. Both breakfast and dinner were a wonderful experience. We would definitely like to stay again.

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.

I stayed here with my mother. Just as the Reviews said, everything was very well maintained, every meal was delicious, and the bath was clean and comfortable, so we could relax and enjoy it at our own pace. The garden and the interior design of the walkways were also wonderful, giving us many ways to enjoy our stay. All of the staff provided pleasant and welcoming service. My mother was very satisfied and liked it so much that she said she wants to come again. Thank you for creating such a lovely space.

After staying in Toi the previous night, we took it easy, but this day brought such heavy rain that a weather warning was issued. There was nowhere to stop along the way with our dog, so we arrived early. While we were waiting in the car, they kindly let us use the dog run on the first floor a little ahead of time, which truly helped us. All of the staff were very pleasant. This time we had our meal in the Room, and the Asian staff member who brought it to us spoke excellent Japanese and served us with a constant smile. There is also an open-air bath outside; the water was soft and the temperature was just right, so we went in several times. Unfortunately, because of the weather, the view was misty and hard to see—if it had been clear, I’m sure it would have been wonderful. That was our only disappointment, so we’d like to visit again when the weather is better.

I gave my elderly mother, who can go anywhere on her own, a solo trip as a gift. When she returned home, she was truly delighted and spoke very highly of the wonderful service provided by the Ryokan staff. The meals were also delicious, and above all, it seems she was able to relax completely. Thank you very much. I plan to give her another trip as a gift once more within this year, and I would appreciate your kind support when that time comes.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

We stayed here for the first time on his birthday, and everything was wonderful. He was delighted and said it was the best Accommodation he has ever stayed at! The teppanyaki meal was delicious, and the Onsen temperature was adjusted so it could be enjoyed even in summer, making it very comfortable and relaxing. Next time, I’d like to visit again with him in winter!

The building was new and very clean, and the Room was thoroughly cleaned down to every corner. It was spacious, and we had a very comfortable stay. The meals were also delicious. Although the staff were from overseas, they were kind and helpful—thank you very much. As it was our 13th wedding anniversary, we also received a surprise dessert plate—thank you very much.

I stopped by and stayed here on my way back from visiting Ise Grand Shrine. It’s within walking distance from the station, and I was able to check in smoothly with no stress. The building is undeniably old, but the Room was kept clean. The meals were very delicious. The local specialty, Atami-ni, was truly outstanding. It’s also nice that you can choose your dried fish at breakfast. Many of the staff are from overseas, but their hard work comes through, so there’s no stress. The Onsen was at a comfortable temperature and felt great. I’d like to stay here again if I have the chance.