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Close to the station, clean, and I was very satisfied with the service. We also enjoyed the welcome drink and breakfast, and I think this price is an excellent value! The male staff member at the front desk was kind and courteous, and I will definitely stay here again. Thank you.

This was a Hotel I definitely want to stay at again! Not only were the amenities and play area great, but the private family bath was surprisingly easy to use when we wanted, and we were able to relax and enjoy a bath together as a family. Free laundry and drying were also available, which was a huge help—especially with our 2-year-old, when we ran out of spare clothes and started to panic. Meals were buffet-style, so we ended up eating quite a lot and couldn’t make it for late-night snacks, which was a shame—but next time I’ll plan better (haha). Just one thing: the kids’ meals didn’t change much between breakfast and dinner, so our child got a bit bored. It would have been nice to have a little more variety.

Because it is located in a residential area, the view is, frankly speaking, not much to write home about... However, the courtyard and Facilities were exceptionally well appointed, and we were very satisfied. We only had breakfast, but starting the day with a seafood rice bowl was a real treat... it was exquisite. The staff’s service was truly pleasant! It was our first time here, but this Hotel made us fall in love with Kanazawa. We will definitely stay again next time.

This was our first stay at Regina, and the building had a luxurious feel. We were satisfied with everything—service, Facility, and meals—and had a comfortable stay. It is also very conveniently located, close to Kumoba Pond and the town center. Although we suddenly couldn’t bring our dog this time, we would definitely like to visit again with our dog next time.

This year again, we spent our wedding anniversary in memory-filled Karuizawa. For us, this is truly a wonderful Hotel. With a typhoon approaching, we were worried the weather might turn severe, but the Hotel was so quiet and peaceful that we forgot all about it. Surrounded by delicious food and wine and the thoughtful care of the staff, we had a very comfortable stay. Thank you very much. We plan to stay again in autumn.

I stayed at Banshokaku Shikishima again this summer while visiting my hometown, and once again I truly felt it is an Accommodation where attentive care and consideration reach every detail. All of the staff were extremely polite and kind, and I could really feel their warmth and compassion. The meals were very thoughtfully prepared, delicious of course, and left me completely satisfied. The staff who welcomed me at the front desk and in the parking area also assisted me very courteously, which made me feel great. I also remember seeing a staff member giving directions to another guest—explaining slowly, clearly, and with great care. This time as well, I am simply grateful for the warm support from the front desk staff when I was leaving. Thanks to you all, I was able to relax comfortably at my own pace and feel refreshed. I would definitely like to stay at Banshokaku Shikishima again next time too. To everyone on the team, I look forward to seeing you again someday. Thank you very much.

I stayed for a total of two nights and was able to work comfortably. There was a desk and chair, and the chair was comfortable to sit in. From noon, there was a time when I could enjoy sweets, tea, coffee, and more, and from the evening there was a time when I could enjoy alcohol and snacks—making for a pleasant change of pace between work sessions.

I made a Reservation early because a family member was traveling on business. Although it was a Small Single room, there were no issues and the stay was comfortable. Breakfast is served quickly as a set menu, so it’s convenient and doesn’t take much time. When it comes to Shin-Yokohama, this is our go-to place, and we look forward to staying again.

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

We enjoyed a “staycation,” with lounge hopping across four lounges as the main highlight. First, we walked from Shinagawa Station to the Hotel, but IKYU’s directions said “cross Daiichi Keihan…,” so we crossed the signal right after exiting the Takanawa Exit. However, the route to the right after crossing was blocked due to construction, so we had to turn back. After exiting the Takanawa Exit, it’s best to turn right and walk along Daiichi Keihan, then turn left at the first traffic light onto Sakura-zaka. Alternatively, since it’s a continuous uphill slope, I think taking the shuttle bus would be a good option. We visited all four lounges, and as expected, Hana-Kouro’s lounge was the most relaxing; the drinks were also of higher quality and excellent. The champagne during cocktail time—and Dassai—was a real treat. We also enjoyed tasting different sake. There were some light bites during cocktail time, but it would have been even better if there had been additional hors d’oeuvres. Breakfast was delicious as well. It was our first time trying a matcha grinding experience, and we really enjoyed it. At the lounge, the staff maintained just the right level of attentiveness throughout without being intrusive, which made it very comfortable. Thank you very much for taking such great care of us. Thank you for a wonderful time!

I enjoyed exceptional cuisine and the Onsen at this small luxury Accommodation. The staff’s warm, attentive hospitality, the well-appointed Facilities and amenities, and the beautiful selection of tableware by Kyoto artisans all made for a wonderful holiday.

Thank you very much for letting us stay in such a spacious Room! We were able to spend our time in the Room feeling truly pampered. I was happy to receive a cold towel at check-in, and even though the front desk was busy, you assisted us right away. Everyone’s wonderful smiles warmed our hearts. We were able to relax deeply in the Onsen and felt our everyday fatigue melt away. Thank you very much!

Thank you very much for the wonderful hospitality. (Sorry for posting so late.) I wanted my old friends to experience your outstanding service as well, so we stayed here for our annual “Grandpa G Trip.” We walked from Kyoto Station, left our luggage, and first enjoyed some drinks in the lounge. After sightseeing at about four spots by taxi, we checked in at the Hotel. The gentlemen were delighted by the warm smiles of your female staff. (They’re simple like that—sorry!) Since it takes time for four people to take turns using the bath, we had considered going to a public bathhouse—one of Kyoto’s sightseeing highlights—but three of us said, “With such a wonderful bath here, we want to use this one.” So after dinner, we took turns bathing. Dinner was at Hanaroku. As always, an incredibly luxurious menu with thoughtful flavors. Since I’m the only one who drinks alcohol, this time I paired cocktails and three kinds of sake. Everyone kept saying how delicious it was. Breakfast was just as satisfying. On the second day we visited two more places by taxi before checking out. The 11:00 check-out time (extended until 12:00 for Diamond members) is greatly appreciated. Some people may not be fond of a group like ours from appearances alone, but we truly appreciate your warm hospitality. We hope to visit again soon.

Takechintei, located within the vast Mifuneyama Rakuen grounds, was a wonderful Accommodation filled with warm hospitality. The staff’s thoughtful care was exceptional, and we were truly grateful for service beyond what we could have hoped for. Although July was already extremely hot, the breeze in the forest was pleasant, and we enjoyed a refreshing walk among the trees. The meals were also a delight, with the chef’s finest dishes beautifully presented on carefully selected tableware such as Arita ware. Some dishes felt slightly sweet to me as someone from the Kanto region, but I felt they were of a refined restaurant quality that goes beyond typical Onsen Ryokan cuisine. Next time, I would love to stay during the season when 5,000 cherry blossoms or azaleas are in bloom. Thank you very much.

We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

This is my fifth year staying here during the annual Summer Muza festival. After the concert, avoiding the crowded streets in the intense heat and being able to walk just one minute back to the Hotel is incredibly comfortable—my little luxury. The exceptional comfort of staying at this hospitality-filled Hotel has remained unchanged for five years and has never disappointed me. It’s also wonderful that they accommodate my usual requests even when I don’t specifically ask. I’m planning to visit again in mid-month!

The Room was very clean, and we were able to relax comfortably. The Facility was well stocked with amenities and drinks, and they promptly arranged a taxi for us, making our stay very comfortable. Thank you very much.

Even though my Reservation was made on the day of arrival, everything went smoothly when I arrived—your service was truly excellent, and I’m very grateful. The well-stocked welcome drinks and the thoroughly cleaned Room made my stay extremely comfortable. Breakfast also had a great variety, and I was very satisfied. Considering the price, both the facilities and service were outstanding in every way. This is my No. 1 Business Hotel of the year. Thank you very much.

This was a wonderful Accommodation that made my first trip to Niigata truly special. While the building and furnishings showed their age, there were programs where we could enjoy local culture, such as shamisen performances and readings about the snow country, and thoughtful amenities like sake lees face packs, Japanese sake, and coffee, making it an Accommodation where we could fully enjoy Yuzawa. All of the staff, as well as the shamisen instructor, were outstanding. Thank you very much for your hospitality.

We stayed to celebrate a birthday anniversary. The hot spring water was excellent, and the amenities were well stocked. In the bathroom refrigerator, there were small sherbet treats (for heatstroke prevention?), along with water and tea. At dinner, there was a surprise that made us very happy, and we were able to spend this special time in a meaningful way. Thank you very much.