ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 38หน้า

This Hotel has truly wonderful staff. I don’t think there are many Hotels where the team is this naturally warm and friendly. It made me feel at ease. Also, the breakfast was so delicious that it surprised me. Each dish felt carefully prepared. The curry in particular tasted like it was from a specialty restaurant (or even better). I was able to relax in a spacious setting and was very satisfied. One disappointing point: when I turned on the air conditioner because of the intense heat, an unpleasant sour-smelling air blew out. I couldn’t stand it, so I opened the window and gave up on using the air conditioner. Also, a large garbage bag—apparently left outside a guest room—was left sitting in the hallway, which made me uncomfortable. (I understand staff can’t constantly patrol, so this may be more an issue of guest manners.) When I visit Kumamoto again, I would like to stay here and enjoy breakfast again, so please just address the air conditioner cleaning issue.

Our family stayed for one night. The Room was very spacious and comfortable. Dinner showed great attention to detail, and the wonderful dishes truly brought out the natural flavors of the ingredients. Both the fish and meat were grilled fresh on the spot, so everything was absolutely delicious. The breakfast delivered to our Room also highlighted the ingredients just like dinner, and it was outstanding in both presentation and taste. Above all, every staff member was kind and welcoming, and we had a truly wonderful time. Thank you very much.

I had a very comfortable stay. If I have the chance to stay in Sabae again, I’d love to come back! The staff’s service was cheerful and uplifting, which I really appreciated. The ladies working in the restaurant were especially bright and attentive to guests, and it left a strong impression on me. It was a wonderful Hotel!

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.

This was our second stay. Our previous visit left a strong impression, and we were looking forward to coming back. The owners’ warm hospitality was just as wonderful this time, and we had a very comfortable stay. The Accommodation was kept spotless throughout, making it a relaxing place to be. The meals were excellent, and we especially enjoyed trying ingredients we rarely get to taste, such as wolf eel. This trip was also for a special anniversary, and thanks to your thoughtful kindness, it became a truly memorable stay. Thank you very much. Unfortunately, the weather didn’t allow us to see the starry sky like last time, but every sightseeing spot you recommended was fantastic, and we were able to fully experience the charm of Eastern Hokkaido. When we visit Eastern Hokkaido again, we would love to stay here again.

My parents, my younger brother, my child, and I stayed here using two cars this time. Since there is a drop-off parking area in front of the Hotel, it was easy to unload and check in with my child, and we could take our luggage to the Room in one trip. The parking lot was also close by, spacious, and easy to park in! The Room was clean, and my child made a beeline for the hammock chair! They enjoyed it with a big smile—and it was fun for adults to use too. My child was fascinated by the manual coffee grinder provided in the Room. They ground the beans themselves and made coffee for the whole family! My parents were delighted by coffee prepared by their grandchild. Seeing my child look so proud was adorable! We used the baths a lot (we tried all of the private baths), so being able to get drinks and replenish salt anytime was really appreciated. The meals were delicious—I ate so much I felt stuffed (lol). It was great that my child, who usually watches a lot of TV, had so much fun playing table tennis—we all enjoyed it as a family! My child got the most exercise there. We also enjoyed karaoke—there never seemed to be enough time. All of the staff were kind and attentive with their explanations and support, which made our stay very comfortable. We would love to stay again!

This was my first stay here, and I was extremely satisfied! The size of the building felt just right, and I was able to relax comfortably in a calm atmosphere. The Onsen had excellent water quality, and every time I bathed it was soothing and truly refreshing. Both dinner and breakfast were delicious—I was genuinely impressed. The staff’s warm hospitality and the well-equipped Room were also wonderful. I would definitely like to stay again next time. Thank you for a lovely time.

This was a girls’ trip with my granddaughter and daughter, and they were very happy. The bath in the Room was excellent. The rooftop open-air bath we used first thing in the morning was perfect. The fireworks at night were also great. It turned into a trip that everyone was very satisfied with. Thank you very much.

I’d been curious about this place for a long time, and I was finally able to stay here on this trip. As others have written, it truly feels like a “hideaway for adults” and a Ryokan that delights all five senses. Soaking in the semi-open-air bath in the Room while surrounded by the sound of the river was genuinely wonderful. With the recent extreme heat, I’d been sweating heavily even just from shopping, so I was a bit worried whether the Onsen would be too much—but in fact, the temperature was just right, and the water quality suited me well. Dinner was also excellent; even though summer fatigue can make it easy to lose your appetite, the refined seasoning and skillful use of acidity made everything enjoyable through to the end. I’d love to return again in a different season.

Although it was very hot during our stay, we received a cooling bath additive at the front desk and were able to relax comfortably in the bath. You always come up with thoughtful touches, which makes staying here something we look forward to. The Room isn’t large, but it has a calm color scheme and is functional.

Many Reviews praised the quality of the hot spring, so we decided to stay here as a stopover on our way to Hakodate. The Shuttle Service was provided, and we were able to relax and enjoy our meals served in our Room. The amenities and loungewear were also more than satisfactory, making for a wonderful sisters’ trip. If I had to mention one thing, the smell in the Room bothered me a little. Other than that, we were very satisfied. Thank you for taking care of us.

A girls’ trip to celebrate my friend’s birthday. We planned to relax at the Hotel, and it was even more soothing than we expected. Check-out was at 11:00, so we could take our time in the morning while gazing at the ocean. The view was truly amazing, and the ocean scenery from our Room, the open-air observation bath, and throughout the Hotel was incredibly calming. Listening to the sound of the waves, we were able to enjoy a slow and luxurious time. Every meal was delicious, and we enjoyed dishes that made great use of local ingredients. Everything looked beautiful as well, and you could tell each item was carefully prepared. We would definitely love to visit again. Thank you very much.

My daughter and I stayed here together this time. Since she was a baby, our family visited this Accommodation twice a year—summer and winter—for over 15 years without fail, so it brings back many fond memories. We hadn’t been able to come for some time, so this was our first visit in a while. The parents who used to bring me here have since passed away, and now it’s just the two of us—my daughter in her late 20s and me—but we were deeply moved by the same warm hospitality from the staff as always. The Hotel building and Facilities have been carefully maintained so well that it hardly feels like time has passed, and one of the two large public baths has even been renovated. We were truly happy to find that everything still felt just as we remembered. You can tell how thoughtfully this place is run while preserving its traditional charm. From now on, we’ll make it our annual tradition again. Please stay just as you are.

Thank you for taking care of our family of four for one night and two days. One of us was delayed due to work and might not have made it in time for dinner. When we informed the staff, they kindly changed our dining Room and made various thoughtful arrangements so that even if we arrived late, we could relax without rushing. We were in a difficult situation, and I was truly moved by your deep hospitality. I asked for their name, but they said, “We all do this together...” To Mr./Ms. K-sawa and all the staff members at the dinner venue, thank you very much for everything. I was deeply impressed. We will come again. Thank you so much!!

Choosing Richmond was the right decision. There’s a 24-hour supermarket next door, plenty of parking, and the event venue is also nearby—overall, we were very satisfied!

I stayed for 2 nights and 3 days, and both breakfast and dinner were delicious. The sunset visible from the Room was beautiful; although it wasn’t the season for a “Daruma” sunset, I could still see the sun setting beautifully behind the mountains. I would like to stay here again when I visit Kochi Prefecture.

My family and I stayed here to attend a performance at a nearby hall. It’s a little far from Niigata Station, but since we were driving it wasn’t an issue, and the affiliated parking lot was right next door, which was very convenient. The staff frequently checked in with us, and they were kind and helpful with our questions, which made us feel at ease. I especially recommend the breakfast, which offers a great selection of local specialties made with regional ingredients. We could try small portions of many different dishes, and everything was delicious—we were very satisfied. On the day of our stay, we received an upgrade to a more spacious Room, which made it even more relaxing. Thank you very much. This time we stayed for one night for a specific purpose, but there are still many places we’d like to visit and plenty of great food to try, so we hope to return for a longer stay next time.

I booked a stay after reading the Reviews and seeing how highly rated it was. Just as the Reviews said, the entire Hotel was well maintained and very clean, and I was very satisfied. The building itself is old, but it was kept so clean that I didn’t mind at all. Above all, the staff were thoughtful and attentive, and I’d like to stay here again.

The staff’s service and the overall atmosphere were even better than the last time we stayed! Watching the fire in the fireplace… and the outdoor bonfire, like a campfire, was especially memorable. The bath was also very relaxing, and above all, we were able to unwind without worrying about time. Thank you very much.

The Onsen was outstanding, the hospitality was exceptional, and we found a truly wonderful Accommodation. The coffee we were served was authentic and incredibly delicious. It seems the space is designed so you can relax without worrying about time. However, not being able to find a clock anywhere was a bit inconvenient. Thank you for taking such good care of us.