ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 34หน้า

About an 8-minute walk along the main street from Sendai Station, the moment you step through the front entrance you’re greeted by a refreshing fragrance—pleasantly stimulating to the senses. In the lobby, depending on the time of day, there are live piano or pipe organ performances, with plenty of Bach filling the space—another delight for the ears. Even in the large public bath, you can stretch out while listening to Bach—a soothing treat for a body tired from walking. At breakfast, small dishes made with carefully selected Tohoku ingredients are packed tightly across the spread—pleasing to both eyes and palate. With a typhoon approaching and heavy wind and rain outside, we still went to watch the Eagles! This was a wonderful Hotel that became an unforgettable memory alongside Maeken’s milestone 100th NPB win.

On a whim, I made a same-day Reservation and stayed for one night. The Room was spacious, spotless, and wonderful. I also enjoyed the breakfast, including delicious local specialties. The staff were very courteous, and I had a truly comfortable stay. It was my first time in Hakata, and it became a precious memory. I was deeply impressed by the outstanding hospitality. Thank you very much.

This was my first solo trip, and I stayed here for the first time. Just as the Accommodation’s concept promises, I was able to enjoy a quiet, extraordinary escape and was very satisfied. The food was delicious and generous in portion size, and best of all, it was brought to my Room so I could relax and dine there at my own pace! I stayed in summer, but even in the open-air bath I didn’t see any insects at all, so I could enjoy it comfortably again and again. Perhaps effective insect prevention measures were in place. Thank you for such a relaxing stay. This is an Accommodation I would love to visit again.

A wonderful Accommodation. I had a comfortable stay...

We stayed here for a family trip with my parents. At check-in, the staff explained the building while we enjoyed the beautiful garden view, which helped us understand the Accommodation even better. The welcome sweets and tea we were served were also delicious. As I am pregnant, I mentioned that I was avoiding caffeine, raw foods, and alcohol. They kindly switched the coffee prepared in our Room to decaf, provided non-caffeinated sword bean tea, and changed the tea served with meals to black soybean tea. I was truly impressed by their warm hospitality. Dinner was excellent as well. They even accommodated me with a separate menu, and I really appreciated their thoughtful attention to detail. Every dish was delicious, the portions were just right, and it was a wonderful meal overall. The private Onsen in our Room could be enjoyed 24 hours a day whenever we liked, which was fantastic. My parents seemed very satisfied too. This was our last family trip before our baby arrives, and we are truly glad we chose to stay here. Once things settle down, we would love to return and stay in a different Room as well.

For this trip, we decided to stay at Inumo for any sightseeing destination within a two-hour drive. Our whole family agreed that, after traveling with our dog and staying in various places over the past 10 years, this Hotel is the most relaxing, so we chose it. Above all, the Room is very clean. There’s no odor. The Room has almost all the dog amenities you need. They also provide diapers, so there’s no need to buy them for your trip. You can sleep together. The restaurant is also OK. Even if your dog only goes potty outdoors, there’s a large park nearby when you go out for a walk. You can take photos with Tokyo Tower and your dog in the park (nighttime is recommended). From here on are comments specific to our sensitive and timid dog: Our Shiba Inu lives in a lush green area and isn’t used to riding in a cart, so every year one of our worries was having to put our dog into the cart again and again to move around inside the Hotel whenever we went for walks. But at this Hotel, you can move around freely on a leash, which helps us a lot. Also, it really helps that the staff don’t talk directly to dogs. Even when passing by or walking past the front desk—this may sound odd—I think it’s wonderful that they don’t interfere with dogs. It made me feel they understand that every dog has a different personality. We would like to stay again.

This was my second stay, and the staff provided courteous service. The shuttle service to the station was convenient, the welcome coffee was delicious, the Onsen allowed for a relaxing experience, and the dining area served excellent food. I would love to stay here again when visiting Fuji City.

A long-established yet not old-fashioned, charming, and spotless Hotel. The staff were all very kind. And the meals were absolutely delicious! With refined seasoning that makes the most of local ingredients, we ate until we could barely move. Next time, I’d love to visit in the winter season. Thank you very much to all the staff.

We stayed for a Multiple Night Stay in July in a Room with a jacuzzi. Thank you for taking such great care of us. The front desk and dining staff were extremely kind, and as a truly pet-first Accommodation, we could feel thoughtful touches that set it apart from other places. It’s hard to find this price with breakfast included anywhere else. The star-filled sky was amazing—we were even moved to see satellites with the naked eye. We would definitely like to return again next year.

The staff were kind and attentive, and I was able to enjoy a comfortable stay.

Spotlessly clean. The service was excellent, and we truly appreciated it. Thank you very much for upgrading us to a larger Room. We were able to relax and rest well!

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.

The round-trip Shuttle Service was available, which we really appreciated. It’s in a quiet location, so we were able to relax. All the staff we met were polite and provided excellent service. As others have mentioned, the meals were the best we’ve had among all Kyoritsu Group properties we’ve visited. Since spiny lobster was unavailable due to the closed season, abalone sashimi was served instead—everything tasted great, and the portion was surprisingly generous. One small concern: right after check-in, at the open-air area of the rock-bath public bath (toward the back), there were quite large dead insects (beetles and moths). Given the natural surroundings it may be unavoidable, but I’d appreciate it if that area could also be checked more carefully.

Despite booking on short notice, we found a wonderful Accommodation. In response to our request for consideration regarding parking, you contacted us immediately, and we truly appreciate your exceptionally prompt support—something we rarely experience even after staying at many Accommodations. The amenities were excellent, and the two of us were already talking about visiting again soon. We hope to build a long and positive relationship with you.

The meals were truly outstanding. The sake pairings were also excellent. This is an Accommodation I definitely want to return to for the first time in a while.

I had heard that securing parking during the Lantern Festival would be difficult, so I chose this property for its parking and convenient location close to the venue. Another plus was that the Cancellation Fee was free until shortly before arrival. I booked a Room with a separate bath and toilet, and after walking around sightseeing, it was great to relax in the large bathtub and ease my fatigue. To be honest, the Kapitan concept wasn’t really my style, but the Room was spacious and had everything I needed functionally, so my stay was very comfortable.

Since I arrived by train, the direct connection to the station was perfect. I could also see the Onomichi sea from the Room and had a wonderful time. The high ceiling made the Room feel more spacious than it actually was. The Room only had a shower, which was a downside, but overall it was a very good stay. I left relatively early the next day as well, and since it is directly connected to the Hotel, it was very convenient.

We stayed in a private two-story house with a Barcelona sauna. We were satisfied with everything—the Room, bath, and Facility. Above all, the Onsen water was silky-smooth, the temperature was just right, and it was amazing. Everything provided—from the hair dryer and facial lotion to the shampoo—was excellent. It was the best Accommodation we have ever stayed at. We would love to stay again someday.

The Room was clean, the breakfast was delicious, and the large public bath was great. However, since there was only one elevator, it got very crowded during peak check-in and check-out times, and we sometimes had to wait quite a while, which was a bit inconvenient. Also, the hallway was hot—I wish there had been air conditioning in the corridors as well. Still, considering the value for money, it’s an excellent Hotel! I’d love to stay here again when I visit Imabari.