ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 19หน้า

I happened to find this property on IKYU and visited looking forward to the meals, and it met my expectations.\nAfter check-in, we enjoyed tea and sweets in the lobby. Drinks throughout the property are all-inclusive—soft drinks, beer, and more—so you can have them whenever you like. The Room was clean, quiet, and very relaxing.\nDinner was a semi-order buffet. Every dish was creative and delicious, and we were very satisfied; however, by the time we worked our way through everything, the portions felt a bit too much for us seniors, so not being able to finish the final dessert was our only regret. Breakfast was also excellent, with freshly fried tempura prepared on the spot.\nThe only reason I rated the guest Room 4 stars is that there was nowhere to place luggage except for the table in the table-and-chair set; once we spread out our bags, there was no space left to set down drinks. Even a foldable luggage rack would have been appreciated (honestly, it’s more like minus 0.5).\nThis time it rained continuously so we didn’t explore the town; I’d like to visit again for strolling around and enjoying the food.

Starting August 1, I stayed for 3 nights and 4 days on the Long Stay Plan. On the first day, I took a local bus from Nagano Station to Yama-no-Eki, then used the Hotel’s Shuttle Service from Yama-no-Eki and arrived at the Hotel around 12:15. I had pizza and pasta for lunch at the restaurant and then checked in. Check-in is usually at 16:00, but since my Room had already been cleaned, I was shown to my Room shortly after 13:00 (which I truly appreciated). My Room was a Deluxe Twin Room, and because it was a corner Room, it felt very open and spacious. The balcony was also large, and it became part of my daily routine to relax there in the morning and evening—reading or simply enjoying the view. During my stay, the high temperature was 24°C and the low was 15°C. With low humidity, it was extremely comfortable. There was no need for air conditioning, and I slept soundly at night. The Hotel activities were also excellent. Options included an Okushiga Gorge Nature Walk (through a beech forest with an impressive waterfall) and an evening firefly viewing tour. Hotel staff accompanied us throughout, so I could enjoy everything with peace of mind. The morning forest stretch session was also wonderful—the kind instructor explained everything carefully, which helped me relax deeply. There were Japanese, Italian, and Chinese dining options available, so I could enjoy a variety of flavors—and every dish was delicious (including lunch). The staff service was pleasant as well; they noticed what guests needed before being asked and acted promptly. I also won’t forget how comfortable the lounge on the 2nd floor felt. During the day it is open as part of the lobby area, making it a great place to unwind quietly. Next time, I would love to visit when there is a fire in the lounge fireplace. It was a wonderful four days that truly refreshed both body and mind.

All the staff had wonderful smiles, the art-filled space was relaxing, and the food was excellent—our child was smiling the whole time. We thought it would be even better if children could stay together in a wider variety of Rooms. It became a great summer memory.

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

I love Yamagata’s Onsen and have visited many different places. I’ve been to almost all of Tendo, but the staff’s hospitality and the meals here were truly outstanding! The food was so delicious it ranks among the top one or two in Tendo!! We stayed in the annex, and it was perfect for us as a couple who prefer a quiet setting. Everything was very clean, and the gentle hot spring water in our Room felt just like Tendo—wonderful. This is an Accommodation I would definitely recommend. Thank you very much.

This is our second visit. The Facility has an exotic atmosphere, making it feel like an overseas trip. Playing in the spacious dog run is fun, but even just watching the scenery in the rain is satisfying. My wife and our dogs love this Facility, so we’ll be back again next month. Visiting here regularly has become a tradition for our family.

We stayed for two nights during the Golden Week holidays. The staff were very welcoming, and we thoroughly enjoyed Nozawa’s hot springs in comfort. It’s an ideal location for visiting the public bathhouses. We would love to stay here again.

Spotlessly clean and excellent value for money. With the Plan including parking, I was able to check in with peace of mind. There’s nothing that can be done about it, but everything was perfect except for the squat-style toilet. Sorry—I’m not comfortable with squat toilets. In particular, the young woman at reception was very pleasant and incredibly soothing. I had a great check-in and check-out experience. Thank you so much!!

This was our second stay with Mr. Isomura. The first time, we drank too much and couldn’t finish dinner, but this time we drank less and finished everything. It was very delicious, and the service was excellent. We would definitely like to stay again.

We stayed here as a couple for our wedding anniversary. It seemed we had the place to ourselves by chance, so we were able to truly relax. Every dish was carefully prepared, and everything was a flavor we had never tried before—absolutely delicious. The owners were also very kind, and we had a wonderful time. We would love to come back and stay again at a leisurely pace.

I stayed overnight in Shimonoseki and was looking for an Accommodation where I could truly look forward to the meals. Since there was a Plan that included both fugu and beef, I made a Reservation right away. The building is a long-established culinary Ryokan with a sense of history, and I heard that locals use it for weddings and funerals as well as to enjoy seasonal fish dishes. The fugu was served as tessa (a Kansai term), with thick slices and an exceptional sweetness. The Miyazaki beef was also tender, and the combination was easy to enjoy. The dishes may look simple at first glance, but each one is carefully crafted—far beyond anything an amateur can judge. The staff were polite yet relaxed, offering thoughtful, unobtrusive service that made my stay very comfortable. That said, I wouldn’t recommend it to travelers whose main priority is the Facility. As a long-established Ryokan, the building clearly shows its age in a good way, and you can tell it has been carefully maintained. This was my first stay here, but I would definitely like to return the next time I visit Shimonoseki. Thank you very much.

The Accommodation’s heartfelt hospitality was evident from check-in onward, extending through dinner, the Onsen, and every aspect of your stay in the Room.

Everything about the service was outstanding! The complimentary items in the refrigerator were amazing too, and we didn’t have a single problem during our stay!

We stayed here to celebrate a birthday!! The birthday decorations were set up, and the towel swans were beautifully arranged—so lovely!! The staff were professional, very kind, and wonderful!!! With a jacuzzi and a pool, we could truly relax, and we will definitely come back again!! Thank you so much!!!

I sincerely appreciate the Hotel’s warm hospitality. From the moment I was greeted, I felt a heartfelt welcome. The attentive care at check-in, the attention to detail in every meal, and even the complimentary green tea at check-out all reflected the Hotel’s genuine commitment to guest service. Wonderful! If I have the chance to visit Hakone again, I would definitely like to stay at this Hotel again.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

We stayed here to celebrate a proposal—one of life’s most important milestones. What impressed us most during our stay was the thoughtful attention from everyone, especially the person in charge. For the surprise proposal, they handled everything flexibly to match the situation, including preparing and handing over the cake and bouquet, which allowed me to feel at ease on the day. Thanks to that support, it became an unforgettable, truly wonderful time. Every dish was genuinely delicious, and the explanations were perfectly paced—not too long or too short—so we could enjoy not only the flavors but also the dining experience itself. The atmosphere inside the Accommodation and the views were also outstanding, and we were able to relax from the heart. Above all, we were so happy that their desire to make our stay memorable came through in every interaction. Thanks to them, both my partner and I naturally found ourselves saying, “Let’s definitely come back for anniversaries,” and it became two irreplaceable days for us. I am truly grateful that we could welcome such an important moment of our lives at this Accommodation. This is a wonderful Accommodation I can confidently recommend to anyone who wants to spend special time with someone important—whether for a proposal or a wedding anniversary. Next time we visit, I hope we can return as husband and wife.

I stayed here again because I visited last year and loved the Onsen and the food. This time, I stayed in a single Room and was able to relax. As always, the Onsen was wonderful, the food was delicious, and the staff were courteous—I’d like to return again. Time seemed to pass slowly, and I was able to unwind. Thank you very much.

I’ve stayed here several times because I find the thoughtful hospitality of this kaiseki Ryokan so soothing. As soon as I arrive and step out of the car, it begins with a pleasant riverside breeze, the sound of the stream, and a welcome drink. In addition to the gentle Onsen and delicious seasonal cuisine, the rice cooked in a pot right in front of you is more than I can finish no matter how hard I try—but they kindly make it into onigiri for a late-night snack. I’m truly satisfied 120% every time. I would love to visit again.

We stay here every year, and since the rebranding and reopening, both the cuisine and the service have been taken to an even higher level—making for a truly satisfying stay. I was genuinely impressed by the chef’s careful selection of ingredients and the time and effort put into each dish. Even breakfast featured thoughtfully prepared items, and our food-loving family was more than satisfied. Being able to see the chef at the end of the meal and exchange a few words made dining even more special. The course itself reflected the chef’s warm personality, which makes us look forward to our next visit. We would love to return in a different season. Thank you for making our family vacation such a meaningful time.