Gyokusenkaku

Every year, our family of six goes on a trip, and this time we visited Nagato Yumoto Onsen, Hagi, and Tsuwano. On the first night, we stayed at Gyokusenkaku. The staff were very kind, the value for money was excellent, and the food was great. Even though many places now ask guests to do things themselves (like laying out futons), we really appreciated that they prepared our futons for us. As a treat for myself, I also enjoyed a massage—something that fewer places offer these days. The Onsen bath water was gentle and soft on the skin, and we were very satisfied.

I stayed with my 2-year-old child. It was a one-night stay with breakfast included. Because I had informed them of my check-in time, the staff were waiting for us at the front desk when we arrived. When we left, everyone saw us off, which made me very happy. The Onsen has three different baths, and the temperature was just right. There weren’t many other guests on the day we stayed, so we were able to relax and take our time. Breakfast was prepared at the designated time, and rice and miso soup were free of charge. The pickles and seaweed were especially delicious—I even bought some as souvenirs. They also handled a small issue on our side smoothly when we were leaving, which I really appreciated. It was nice that they recognized us even without us saying our name.