รีวิวและความประทับใจจากผู้เข้าพักที่ SETRE CANAL NAGOYA

• 4.33

  m.ココア

  วันที่โพสต์: 29/8/2026

  It’s quiet.

  I was surprised to find there was no TV—perhaps it’s intended as a digital detox. If there isn’t a TV, I think it would be helpful if guests could borrow at least a monitor. Breakfast was very delicious.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 28/8/2026～
  • 5 คน 1 ห้อง
  • Concept Room / noni room / 35 m²
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at SETRE Canal Nagoya and for sharing your valuable feedback. We apologize for the surprise regarding the in-room TV. At our Accommodation, we intentionally do not install televisions in guest rooms so that you can step away from everyday life and enjoy a relaxing time with yourself or your companion, as well as the space itself. On the other hand, thank you for your suggestion about lending monitors. We will carefully take your feedback into consideration as we explore ways to make stays even more comfortable in the future. We are truly delighted to hear that you found our breakfast “very delicious.” We will continue striving to ensure every moment of your stay is a pleasant one. SETRE Canal Nagoya — All Staff Members

  ดูทั้งหมด
• 5.00

  すうひろ

  วันที่โพสต์: 22/8/2026

  This Hotel is baby-friendly.

  We stayed here because we were looking for an Accommodation with a separate bathroom and toilet and baby crib rentals. It was new, all-inclusive, and even had a sauna. The staff were kind, there were events, and it was a very comfortable stay with lots of delicious food at this Hotel. We’ve already made our next Reservation, and we’re looking forward to coming back in three months. We’ll be happy to stay again—thank you in advance.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/8/2026～
  • 3 คน 1 ห้อง
  • Superior Twin Room / 42 m² [With Terrace]
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at SETRE Canal Nagoya. We are delighted to hear that our separate-type Room and baby crib rental matched your criteria when choosing an Accommodation. We are also relieved to know you were satisfied with our new facilities, all-inclusive offerings, sauna, events, dining, and the service provided by our staff. Thank you sincerely for making your next Reservation as well. We will be ready to welcome you again and provide a comfortable stay so we can live up to your expectations for your visit three months from now. All of us on the team look forward to welcoming you again. SETRE Canal Nagoya — All Staff

  ดูทั้งหมด
• 5.00

  ゲスト

  วันที่โพสต์: 22/8/2026

  The Room was so styl...

  The Room was so stylish—it felt like a space I could stay in forever! My 3-year-old child seemed to love it too and had a great time. The lounge was also wonderful, and I ended up using it many times! Compared with the area around Nagoya Station, the area around the Hotel felt quieter and more relaxing. I’d love to stay here again when I visit Nagoya.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 20/8/2026～
  • 2 คน 1 ห้อง
  • Concept Room / Rust Room / 35 m²
  • รวมอาหารเช้า

  ดูทั้งหมด
• 3.83

  MMA-J

  วันที่โพสต์: 16/7/2026

  The concept room is innovative.

  I stayed at SETRE Canal Nagoya. As it has only recently opened, the entire Accommodation—from the guest rooms and large public bath to the lounge—felt very clean, and I had a comfortable stay. The warm wood-accented design and the calm atmosphere overlooking the Nakagawa Canal were also appealing. In particular, the concept rooms offered a unique space unlike a typical Hotel, making for a wonderful, out-of-the-ordinary experience. Considering the Facility features and services provided, I also felt the Accommodation Fee was relatively reasonable and offered great value for money. Overall, I was very satisfied with the Accommodation itself. On the other hand, there were areas where I hope to see improvement in customer service. It was disappointing that many staff members did not greet guests even when we passed each other inside. In addition, when an issue occurred during my stay, the response did not feel sufficiently responsible, and explanations and follow-up were inadequate. I would like to see hospitality raised to match the same high level as the Facility quality. Because this is a Hotel with plenty of appeal that I would like to stay at again, I hope that improving service quality will make it even more highly regarded.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า1
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3

  • 14/7/2026～
  • 2 คน 1 ห้อง
  • Concept Room / Rust Room / 35 m²
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our Hotel. We sincerely appreciate you taking the time to share your feedback on your stay. We were delighted to hear that you enjoyed the cleanliness of the guest rooms, the large public bath, and the lounge, as well as the atmosphere throughout the Hotel and your stay in our concept room. Your kind words regarding our value for money are also a great encouragement to all of our staff. On the other hand, we sincerely apologize for not meeting your expectations in terms of service and for causing you discomfort. Greeting guests properly and responding responsibly when issues arise are fundamental responsibilities of any Hotel, and we take your comments very seriously. We will promptly schedule additional training and work to improve both our attitude in welcoming guests and overall service quality. Your words—“precisely because it’s a Hotel I would like to stay at again”—mean more to us than anything else and have been a tremendous encouragement. In order not to disappoint your expectations, we will continue striving to become a Hotel that satisfies you not only through our Facilities but also through genuine hospitality. Thank you again for sharing your valuable feedback despite your busy schedule. All of us look forward to welcoming you again.

  ดูทั้งหมด

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