Comfort Hotel ERA Kobe Sannomiya

Breakfast offered a wide selection, and everything was delicious. The location was reasonably convenient and relatively quiet, as it is away from the main entertainment district. It is not too far from the station and is close to a station with connections to Kobe Airport. There are convenience stores nearby, but few restaurants, so keep that in mind if you arrive late at night. The room was spacious and thoroughly cleaned. The amenities were basic and might not fully meet some women’s needs. The air conditioning worked well, and I slept comfortably. Overall, I thought it was good value for money.

This is one of my favorite hotels, and I stay here often.Not only is it close to Sannomiya Station, but it also has a library with welcome drinks and doughnuts.The library has books I would not normally pick up, but here I feel inspired to take my time reading them and enjoy a break from everyday life. Tea, coffee, and other soft drinks are free until 11 p.m. Alcoholic drinks are available for an additional charge.I think it is a lovely hotel.However, a few things were disappointing this time.・The hotel switched to self-service check-in machines a few years ago, which is fine, but when I made a mistake, a nearby staff member said, “That won’t work!” in a rather unpleasant tone. There were other guests waiting, so I understand they were busy, but I was not given any information about the hotel either. Having stayed many times, I already know the facilities, but staff usually ask whether I would like an explanation. Sometimes they simply explain the library and amenities with a smile without asking first, and I appreciate that too.・Second, I stayed for three nights this time. Previously, I believe the policy was no room cleaning for the first two days, followed by cleaning on the third day for hygiene reasons. This time, however, there was no cleaning on the third day either, although fresh towels were provided. I like returning to a room with a neatly made bed, so this was disappointing. On the other hand, there is something reassuring about not having anyone enter the room. I believe some other hotels let guests choose whether to have their room cleaned on the third day, but perhaps this is unavoidable with costs rising everywhere.・Third, when I used the air conditioner, I noticed a lot of dust on a section that is only visible when it is running. I understand that cleaning air conditioners in so many rooms is a big task, but I would appreciate it being done occasionally. There was also a thick buildup of limescale underneath the bathroom faucet. It is probably out of sight when cleaning, but clearly visible when sitting in the bathtub. It came off easily when I rubbed it. I have seen limescale in this spot at other hotels too, so I think its condition is a good indication of how thoroughly a bathroom has been cleaned.I will stay here again, and I hope these points can be addressed.