รีวิวและความประทับใจจากผู้เข้าพักที่ KOKO HOTEL Nagoya Marunouchi

• 2.17

  SAM/CLS

  วันที่โพสต์: 29/8/2026

  This was my first time staying here for work.

  I have stayed at KOKO HOTEL in various locations, and this Hotel has several areas that could be improved. - Perhaps because the building is old, noise from other Rooms carries quite loudly. I woke up in the 5 a.m. hour to a sound like someone banging on a desk. - Voices from people walking in the hallway can also be heard inside the Room. - The air conditioning is very strong; I turned it off at night because it was almost too cold. - Breakfast is standard for a Business Hotel, but it was disappointing that there is no service to take coffee back to the Room. Positive points: - After check-in, there are complimentary coffee, tea, and green tea available in front of the front desk. I would like this to be available the next morning as well. - Check-out is at 11:00, which made it easier to get work done.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า3
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2

  • 27/8/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Single Room / 1 bed (120 cm wide)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our Hotel. We are delighted to hear that our checkout time was helpful for your work. Thank you also for using our complimentary drink service after check-in. On the other hand, we sincerely apologize that noise inside the Hotel—such as early-morning sounds and voices from the hallway—prevented you from resting comfortably. Thank you as well for your valuable feedback regarding the air-conditioning temperature and the in-Room environment. We will also take your requests regarding the breakfast menu, taking coffee back to your Room, and drink service on the following morning into consideration as we improve our services. We truly value honest feedback from guests who have stayed with KOKO HOTEL, and we will continue striving to be a Hotel where you can enjoy an even more comfortable stay. Thank you again for sharing your valuable comments.

  ดูทั้งหมด
• 1.80

  ゲスト

  วันที่โพสต์: 20/2/2026

  The bed is too firm.

  I made a Reservation because the Room photos looked great. The bathroom had been renovated and was fitted with clean, new fixtures, but it was inconvenient that the Room lights could not be dimmed. The power outlets were tucked away behind the TV, so it was hard to find them. The bed was far too firm; I have stayed at many Business Hotels, but this was the first time I have encountered one this hard. Because the floor is green and the slippers are brown, they blended in and I couldn’t easily find my slippers at night.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ1

  • 18/2/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Single Room / 1 bed (120 cm wide)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  We sincerely apologize for any inconvenience caused by the Facility and Room during your stay. Although you liked the Room based on the photos, we deeply regret that it did not meet your expectations in terms of comfort. For your next stay, if you let us know your preferences at the time of Reservation or upon arrival, we will do our best to accommodate them as much as possible. Thank you for your valuable feedback.

  ดูทั้งหมด
• 2.80

  アイアムハリウッド

  วันที่โพสต์: 17/1/2025

  Room cleaning...

  The room was not thoroughly cleaned, as there were rice crackers found in front of the refrigerator and the cover under the sink piping was detached.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3

  • 15/1/2025～
  • 1 คน 1 ห้อง
  • 【Smoking】Single Room / Bed Width: 120cm × 1
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our hotel. We also sincerely appreciate your feedback regarding the cleaning. We believe that cleanliness is a crucial factor in ensuring our guests' comfort. We will promptly review and address the points you mentioned to make improvements. We deeply apologize for any inconvenience caused. Our entire staff will continue to strive to provide a satisfying experience for all our guests, and we kindly ask for your continued support. Front Desk

  ดูทั้งหมด
• 1.60

  nadamaru

  วันที่โพสต์: 9/11/2024

  Soundproofing may be insufficient.

  I stayed for one night, but due to poor soundproofing with the neighboring Room, it was not a quiet environment and turned out to be a very disappointing stay.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1

  • 7/11/2024～
  • 1 คน 1 ห้อง
  • Non-smoking Single Room / 1 bed (120cm wide)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our hotel. We sincerely apologize for the inconvenience caused by the soundproofing of the room. It is truly regrettable that you were unable to enjoy a quiet stay despite choosing us, and all of our staff feel deeply sorry about this. We take your feedback seriously and will use it to improve our facilities and services in the future. If we have another opportunity to welcome you, we will do our best to provide a more comfortable room for your stay. Thank you again for sharing your valuable feedback with us. Front Desk

  ดูทั้งหมด

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