รีวิวและความประทับใจจากผู้เข้าพักที่ Nagano Tokyu REI Hotel

• 3.80

  りりとあん

  วันที่โพสต์: 13/10/2026

  I stayed here while sightseeing in Nagano.

  I visited Nagano for sightseeing in Obuse and a visit to Zenkoji Temple, and stayed one night in a Superior Twin Room. The hotel is located just across the crosswalk in front of Nagano Station, making it very convenient for using the Nagano Electric Railway and the sightseeing loop bus “Binzuru-go.” The room was clean and comfortable, and I was able to relax. At this time of year, the temperature difference between day and night can be significant and it can be hard to stay comfortable, but it was helpful that both cooling and heating were available. Also, since I paid by online card payment, checkout was easy—I didn’t need to stop by the front desk; one phone call from the room was enough. The only minor issues were that the bedside lighting could not be finely adjusted, and the step at the bathroom/toilet door felt more pronounced than at other hotels.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 8/10/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are truly honored that you chose our hotel as your base for your important trip, including sightseeing in Obuse and visiting Zenkoji Temple. Taking advantage of our convenient location in front of Nagano Station, it seems you were able to make smooth use of the Nagano Electric Railway and the sightseeing loop bus “Binzuru-go,” which we were delighted to hear. As this is a season with significant temperature fluctuations, we are relieved to know that our air-conditioning helped and that you were able to relax comfortably in your room. We are also pleased that you found our smart checkout with online payment convenient. On the other hand, we apologize for any inconvenience caused by the lighting adjustments at bedtime and the step in the bathroom. Your valuable comments regarding finer lighting control and facility design will be shared internally as important points for future improvements to our facilities and services. We will continue striving to provide a comfortable stay tailored to each guest. If you have another opportunity to visit Nagano, we would be delighted if you would stop by again. All of us look forward to welcoming you back.

  ดูทั้งหมด
• 3.17

  ウッカリさん

  วันที่โพสต์: 28/8/2026

  Online reservation error

  Due to our mistake, we made a duplicate Reservation and paid double the accommodation fee. It seems it was our error, but we learned that we need to check online bookings carefully. With a phone Reservation, staff might warn you, “Do you really need two Rooms?” However, online Reservations do not provide such reminders.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า1
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 26/8/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Nagano Tokyu REI Hotel. We understand that you made a Reservation for two rooms via IKYU. As you mentioned, when making a Reservation by phone, we will confirm details such as how many rooms you need. Some guests make an online Reservation under the Reserver’s name and book two rooms on behalf of their companion(s), and in some cases we are unable to confirm this until check-in on the day of arrival. We apologize if we were unable to assist with this matter. We look forward to welcoming you again.

  ดูทั้งหมด
• 4.00

  EKP

  วันที่โพสต์: 12/7/2026

  Conveniently located right in front of the station.

  This is a Hotel where you can stay comfortably and casually.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 10/7/2026～
  • 1 คน 1 ห้อง
  • Standard Double Room (Non-Smoking)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Nagano Tokyu REI Hotel. We are relieved to hear that you found our Hotel easy and comfortable to stay at. In addition to this, our entire team will continue working together to provide services that meet your expectations. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 3.83

  ササランラン

  วันที่โพสต์: 5/4/2026

  The Room was clean and conveniently located near the station, which was great. I thought it would be nice to have bottled water in the Room.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 3/4/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Nagano Tokyu REI Hotel. We are delighted to hear that you were satisfied with our convenient location just a few minutes’ walk from Nagano Station (Zenkoji Exit) and the cleanliness of your Room. Regarding drinking water, we previously provided bottled water in each Room; however, to reduce plastic waste as part of our eco-friendly efforts, we have now installed water dispensers on each floor instead. We appreciate your understanding. All of our staff look forward to welcoming you again.

  ดูทั้งหมด
• 4.00

  一様連続

  วันที่โพสต์: 8/1/2026

  Bathroom

  The bathroom is comfortable.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 1/1/2026～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Standard Double Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are glad to hear that the bathroom was comfortable. We will continue striving to provide amenities and services that bring satisfaction to our guests. All of our staff look forward to welcoming you again in the future.

  ดูทั้งหมด
• 3.20

  orbea141

  วันที่โพสต์: 28/10/2025

  Hair in the bathtub.

  There was hair in the bathtub of the room I stayed in. It was not cleaned properly.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 25/10/2025～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Standard Double Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We sincerely apologize for any inconvenience caused despite selecting our Hotel among many options. Our entire staff, including the cleaning team, will work diligently to pay closer attention to every detail and strive to prevent such issues in the future.

  ดูทั้งหมด
• 4.80

  ゆうみくま

  วันที่โพสต์: 26/9/2025

  It was comfortable.

  The sink area tends to accumulate water due to its size, which can sometimes result in getting your clothes wet around the waist—this was a bit disappointing. It would be nice to have a few extra towels available. During my two-night stay, I forgot to put out the towel exchange sign, which was unfortunate as well.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 23/9/2025～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Standard Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We apologize for any inconvenience caused by the washroom due to the building's structure during your stay in a twin room. For multiple night stays, as mentioned, requests can be made using the card located on the inside of your room door. However, if you need additional items such as towels, please feel free to contact the front desk. We will provide any available items from the hotel upon request. We are relieved to hear that your overall stay was comfortable. We look forward to welcoming you again in the future. All our staff sincerely await your next visit with us.

  ดูทั้งหมด
• 4.83

  にゃーー

  วันที่โพสต์: 24/9/2025

  The breakfast was excellent!

  I stayed here for a business trip, and it was clean with a delicious and varied breakfast!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 10/9/2025～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We appreciate your hard work during your business trip and are glad to hear that you found the cleanliness satisfactory. We are delighted to know that you enjoyed the variety and taste of our breakfast, and we truly value your kind words. All of our staff look forward to welcoming you again in the future.

  ดูทั้งหมด
• 4.20

  MA-SUN

  วันที่โพสต์: 21/9/2025

  Very convenient location near the station! I would love to stay here again!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 19/9/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Superior Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are delighted to hear that you were highly satisfied with our convenient location near the station. It is truly an honor to know that you would like to stay with us again. Your kind words are a great encouragement to all our staff. We sincerely look forward to welcoming you back in the future.

  ดูทั้งหมด
• 4.50

  _i

  วันที่โพสต์: 8/9/2025

  Sure to return if you're staying near Nagano Station!

  Room: Beds are firm and low. Sheets are crisp and clean. Amenities: Shampoo, conditioner, and body soap by KOSE's KNOLL brand. Great fragrance and excellent hair manageability the next morning. Skincare products can be selected from the front desk area, including DHC cleansing oil, lotion, and basic skincare items like moisturizers. Service: Comparable to high-end Hotels in the Tokyu group with excellent hospitality. Bathroom: Standard compact unit bath; clean with no signs of aging. Facility: Iron, pants pressers, and a water dispenser available near the elevator. Breakfast: Exceeds expectations in variety and taste for its price point; includes creative options like sandwich rolls, scones, nozawana rice balls, oyaki dumplings, etc. Overall very satisfied! For late arrivals by car, it may be better not to choose a parking Plan due to nighttime maximum parking fees being applicable instead.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 5/9/2025～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Standard Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing Nagano Tokyu REI Hotel. We appreciate your detailed feedback regarding the in-room amenities and items provided. As mentioned, our hotel provides essential items in the room, while additional amenities, including cosmetic-related items, are available for guests to take from the lobby. We are glad to hear that you found a sufficient selection of amenities as well as complimentary rental items such as irons, trouser presses, and water dispensers. We are honored by your kind evaluation of our service being on par with higher-tier hotels within our group. Regarding breakfast, we are delighted that you found the menu variety and taste to exceed expectations in terms of value. This feedback is greatly appreciated by all our staff. We apologize for any inconvenience caused by the parking arrangements. As we do not have a dedicated hotel parking lot, we partner with Tokyu Department Store's First Parking Lot. Typically, an overnight stay incurs a discounted parking fee of 1,100 yen separate from accommodation charges; however, depending on your arrival and departure times during nighttime hours when paying directly at the parking facility, it may only cost 500 yen. In this case, since your plan included parking fees within the accommodation charge itself, no additional payment was required. Please feel free to consider more cost-effective options during future stays with us. We are pleased to know that overall you were satisfied with your stay. Thank you once again for staying with us. All staff look forward to welcoming you back soon!

  ดูทั้งหมด
• 2.67

  mimi888

  วันที่โพสต์: 5/4/2025

  This was my first ti...

  This was my first time staying here. After checking in, I got on the elevator and pressed the floor button, but it didn’t move. I then remembered to scan my card. At that moment, the elevator doors opened, and a female staff member kindly explained where to scan the card. However, as I was holding other amenities at that time and tried to take out my card, I accidentally dropped a cotton swab. Unfortunately, she did not pick it up for me. Additionally, when I tried to fill the bathtub with water, there was hair in it. As a result, I decided not to use the tub and only took a shower instead. I’ve stayed in Nagano every year but have never experienced something like this before.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2

  • 30/3/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Women-Only Double
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We sincerely apologize for the inconvenience and discomfort caused during your stay, despite selecting our hotel among many accommodations. We deeply regret this and are truly sorry. Our staff will strive to provide thoughtful care and attention to ensure a pleasant experience for all our guests. We also apologize for any shortcomings in cleanliness that may have occurred during your stay. We deeply regret that there were multiple issues during your accommodation, leading to an unpleasant experience, and we once again extend our sincerest apologies. Our entire team is committed to working together to make this hotel one that brings joy to all our guests. Accommodation Chief Manager Ken Kichiro Sato

  ดูทั้งหมด
• 4.67

  まつゆう*

  วันที่โพสต์: 26/3/2025

  The Hotel offers an excellent location, ensuring safety and ease of use.

  The hotel is located right in front of Nagano Station Zenkoji Exit. The room is compact but perfectly suitable for staying during travel or work. Breakfast had a decent variety, which was nice, though during a Multiple Night Stay, it felt repetitive with the same menu. Security was excellent, allowing for a safe and comfortable stay.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 23/3/2025～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Standard Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are delighted to hear that you were satisfied with our location. It seems that your stay in the standard twin room was comfortable without any issues, which is a relief to us. While the price may vary slightly, we also offer a more spacious Superior Twin Room, so please consider it if you prefer a larger space during your next visit. We are pleased to know that you enjoyed the breakfast menu, and all of our staff greatly appreciate your kind words. Thank you for sharing your valuable feedback; we will continue to review and improve based on various customer opinions. We are glad that our security measures met your expectations. Our hotel features an elevator system where only guests can access the guestroom floors, ensuring a safe and secure stay for everyone. All of our staff look forward to welcoming you again in the future!

  ดูทั้งหมด
• 4.20

  カジカ丸

  วันที่โพสต์: 14/3/2025

  I had a relaxing and comfortable stay.

  It was my first stay in two years. The location is very convenient, just steps from the station, which gave me extra time for the next day's plans. At check-in, I was offered an upgrade from my initially reserved room, allowing me to relax even more comfortably.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 11/3/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Standard Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are delighted to hear that you were pleased with the convenient location near the station. Although there was a slight additional charge, we are glad that you enjoyed upgrading your Room. It brings us great joy to know that after two years, you were able to relax and enjoy your stay at our Hotel. We truly appreciate your continued support. All of our staff look forward to welcoming you again in the future.

  ดูทั้งหมด
• 3.80

  きんとん

  วันที่โพสต์: 13/1/2025

  Anyway, it's close to the station.

  Visible from the station platform. There are many restaurants and convenience stores nearby, making it a very convenient location. Personally, I was pleased to find hand cream among the selectable amenities.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 10/1/2025～
  • 2 คน 1 ห้อง
  • [Non-smoking] Standard Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are pleased to hear that you were satisfied with our convenient location. At our Hotel, the amenities available may vary slightly depending on the season, but as you mentioned, you can take the necessary amount of various amenities, including hand cream, from the amenity corner in the lobby. We are delighted to know that you were pleased with them. All of our staff sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  かえさんokok

  วันที่โพสต์: 9/12/2024

  It was very good.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 20/9/2024～
  • 1 คน 1 ห้อง
  • [Non-smoking] Standard Double Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are very pleased to receive your kind words that you had a very good experience. Although this time you chose a Plan without breakfast, we are honored to receive a perfect score in all categories. Thank you once again. All of our staff are sincerely looking forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  まささかず

  วันที่โพสต์: 24/11/2024

  The shampoo is good.

  I was concerned about the dirty showerhead. Everything else was good. Especially, the shampoo was excellent.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/11/2024～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing to stay at Nagano Tokyu REI Hotel. We sincerely apologize for the dirty showerhead. Thank you for pointing it out. We will check each guest room and strive to improve. We are relieved to hear that other aspects were satisfactory. Despite the above issue, we are very grateful for your perfect rating. We are also pleased to hear that you liked the shampoo. We look forward to welcoming you again in the future. All of our staff sincerely look forward to your next visit.

  ดูทั้งหมด
• 5.00

  みわん1

  วันที่โพสต์: 20/11/2024

  Just right

  I used it during a business trip. It was conveniently located near the station. I also liked that I could choose amenities according to past needs.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/11/2024～
  • 1 คน 1 ห้อง
  • [Non-smoking] Leave it to us
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We appreciate your hard work during your business trip. We are delighted to hear that you were satisfied with our convenient location near the station. As you mentioned, at our Hotel, the amenities and quantities needed vary by guest, so we have adopted a system where you can take as many amenities as you need from the front desk. We are very pleased to hear that you liked this system. We look forward to welcoming you again in the future. All of our staff are sincerely looking forward to your next visit.

  ดูทั้งหมด

• รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

  4.00

  おまふ

  วันที่โพสต์: 12/11/2024

  It is conveniently l...

  It is conveniently located just a short walk from the station. The Room was also easy to use. I would like to use it as a base for my travels in the future.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 9/11/2024～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Standard Twin Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Nagano Tokyu REI Hotel. We are delighted to hear that you were satisfied with our convenient location near the station. We are also relieved to know that you found the Room easy to use. We are very pleased to hear that you would like to use our services again. We will strive to enhance our services and make our Hotel even better. All of our staff are looking forward to welcoming you again.

  ดูทั้งหมด

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