รีวิวและความประทับใจจากผู้เข้าพักที่ APA Hotel Sugamo Ekimae

• 3.17

  まるよ わんじろう

  วันที่โพสต์: 1/10/2026

  Thank you for your continued patronage.

  Conveniently located near the station, I use this hotel often. I also think the breakfast is better than at other APA Hotels. This time, however, there was an unpleasant odor in the bathroom, possibly due to a plumbing issue. Also, when bath towels for the next day are hung on the door during consecutive stays, I would appreciate it if a razor for the second night could be included as well.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3

  • 29/9/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Single Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at APA Hotel Sugamo Ekimae. We would also like to express our sincere appreciation for your continued patronage. We are delighted to receive your kind comments regarding our convenient location and breakfast, including that it is “better than other APA Hotels.” At our 1st-floor restaurant, “Washoku Nishiyama,” we offer a wide variety of dishes in our breakfast buffet so that guests can start the day with energy, and we are pleased to hear you enjoyed it. However, we sincerely apologize for the unpleasant odor from the plumbing in your bathroom during your stay. Despite your continued support, our pre-inspection as well as cleaning and deodorizing measures were insufficient, and we deeply regret the inconvenience caused. We take your feedback seriously and will strengthen inspections of our facilities and plumbing, as well as our room-check procedures during cleaning, to prevent recurrence. In addition, we apologize for the inconvenience caused by the lack of a razor in the door-hanging amenity set during consecutive-night stays. We regret that our attention was not sufficient. Additional amenities are always available at the front desk upon request; however, we will use your comments as valuable input to improve our services going forward. We will continue striving to enhance both our facilities and service so that you can enjoy a safe and comfortable stay. Although it may be presumptuous of us to ask, we would be grateful if you choose to stay with us again when visiting Sugamo. We sincerely look forward to welcoming you again. Front Desk Ohata

  ดูทั้งหมด
• 3.17

  東雲のミミズク

  วันที่โพสต์: 23/6/2026

  This Hotel was thoroughly cost-conscious.

  It felt like the service is designed to minimize Hotel staff workload as much as possible. Room amenities were replaced only minimally—for example, no replacement of the bath mat and no replacement of toothbrushes. Replacement towels and bath towels were stuffed messily into a large plastic bag and hung on the outside door handle; they were not neatly folded and did not feel clean or well-presented. The bathroom light fixture generated a lot of heat, and a bath towel was placed almost touching it, which felt like a fire hazard. The Hotel staff responded quickly but were businesslike and not very friendly. To be fair, the manager was courteous. Compared with an APA Hotel in a regional area that I used more than 10 years ago, the atmosphere felt very different, which was unsettling. If you treat it simply as an Accommodation Hotel for business use, it may be fine.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 19/6/2026～
  • 2 คน 1 ห้อง
  • Non-Smoking Twin Room
  • รวมอาหารเช้า

  ดูทั้งหมด
• 4.50

  マキチャン

  วันที่โพสต์: 11/6/2026

  The Onsen was amazing.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 9/6/2026～
  • 2 คน 1 ห้อง
  • Non-Smoking Twin Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at APA Hotel <Sugamo Ekimae>. We are truly delighted to hear that you enjoyed our large public bath and that you described it as “the best.” Your kind words are a great encouragement to all of our staff. Our signature large public bath on the top floor also features an open-air bath, and it has been well received by many guests as a relaxing space to soothe tired bodies after business or sightseeing. We would be pleased if your stay was comfortable. We will continue striving to improve our services so that every guest can enjoy a pleasant time with us. We sincerely look forward to welcoming you again. Front Desk Tsuchida

  ดูทั้งหมด
• 5.00

  鯛の尾頭付き

  วันที่โพสต์: 25/5/2026

  It was very clean and nice. There was more space to walk around than I expected, which was great.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/5/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Single Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at APA Hotel Sugamo Ekimae. We are delighted to hear your kind words regarding our cleanliness. We will continue to maintain and further improve our standards. At APA Hotels, we offer various features so you can spend more time relaxing in bed. Although our rooms are compact, the beds are designed to be spacious, and a centralized controller is installed by the bedside. If you have an opportunity to visit the Sugamo area again, we would be very pleased if you choose to stay with us. We look forward to welcoming you again. Front Desk Asano

  ดูทั้งหมด
• 4.20

  beroJPN

  วันที่โพสต์: 2/8/2025

  About the Check-in Machine

  When making a Reservation through IKYU or other platforms, you need to manually input your name and complete the process on the screen. However, the loading time is very long and needs improvement. Usability should also be considered for those who did not make a Reservation through the official APA website.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3

  • 31/7/2025～
  • 1 คน 1 ห้อง
  • Non-Smoking Single Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing APA Hotel <Sugamo Ekimae>. We sincerely appreciate your valuable time in contributing a Review. We deeply apologize for the inconvenience caused during the check-in process. Depending on whether you are a non-member or booking through certain Reservation sites, entering customer information may be required at check-in, which can take more time compared to members. At APA Hotel, we prioritize providing our guests with a comfortable experience and warm hospitality. Our staff is committed to ensuring smooth guidance for all guests during "Check-In" and "Check-Out." Additionally, if you make an advance payment through the APA App, you can use our "1-Second Check-In" service without waiting in line. We hope this feature will be helpful for your future stays. We will continue striving to ensure that every guest wishes to stay with us again. Please feel free to visit us when you're in the area. We look forward to welcoming you again soon!

  ดูทั้งหมด
• 3.40

  花スイトピー

  วันที่โพสต์: 12/6/2025

  We experienced issues with cigarette odor.

  The front desk staff were very pleasant, and the room cleaning was thorough and satisfactory. However, I reserved a non-smoking room, but it smelled strongly of cigarettes, which was problematic. Perhaps it was due to the pipes? It seemed like the smell was coming into the room from somewhere. I kept the bathroom door open and ran the ventilation fan continuously, even while sleeping during my stay. If this happens again next time, I plan to request a different room.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3

  • 7/6/2025～
  • 1 คน 1 ห้อง
  • Non-Smoking Single Room
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing APA Hotel〈Sugamo Ekimae〉. We are delighted to receive your kind words about the front staff's service. However, we sincerely apologize for any discomfort caused by the odor in the room. Moving forward, we will strive to improve by increasing room inspections by our front staff and aim to create a more comfortable hotel experience based on your valuable feedback. Thank you again for contributing your review.

  ดูทั้งหมด
• 3.00

  かわじりまさ

  วันที่โพสต์: 5/6/2025

  The room smells of tobacco.

  The room was non-smoking, but it still smelled of cigarettes and was not comfortable.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2

  • 1/6/2025～
  • 1 คน 1 ห้อง
  • Non-Smoking Single Room
  • ไม่มีอาหาร

  ดูทั้งหมด

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