APA Hotel Sugamo Ekimae 투숙객 리뷰 및 후기

• 3.17

  東雲のミミズク

  게시일: 2026. 6. 23.

  This Hotel was thoroughly cost-conscious.

  It felt like the service is designed to minimize Hotel staff workload as much as possible. Room amenities were replaced only minimally—for example, no replacement of the bath mat and no replacement of toothbrushes. Replacement towels and bath towels were stuffed messily into a large plastic bag and hung on the outside door handle; they were not neatly folded and did not feel clean or well-presented. The bathroom light fixture generated a lot of heat, and a bath towel was placed almost touching it, which felt like a fire hazard. The Hotel staff responded quickly but were businesslike and not very friendly. To be fair, the manager was courteous. Compared with an APA Hotel in a regional area that I used more than 10 years ago, the atmosphere felt very different, which was unsettling. If you treat it simply as an Accommodation Hotel for business use, it may be fine.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사4
  • 온천・목욕3
  • 만족도3

  • 2026. 6. 19.～
  • 2명 1개
  • Non-Smoking Twin Room
  • 조식 포함

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• 4.50

  マキチャン

  게시일: 2026. 6. 11.

  The Onsen was amazing.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사3
  • 온천・목욕5
  • 만족도4

  • 2026. 6. 9.～
  • 2명 1개
  • Non-Smoking Twin Room
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at APA Hotel <Sugamo Ekimae>. We are truly delighted to hear that you enjoyed our large public bath and that you described it as “the best.” Your kind words are a great encouragement to all of our staff. Our signature large public bath on the top floor also features an open-air bath, and it has been well received by many guests as a relaxing space to soothe tired bodies after business or sightseeing. We would be pleased if your stay was comfortable. We will continue striving to improve our services so that every guest can enjoy a pleasant time with us. We sincerely look forward to welcoming you again. Front Desk Tsuchida

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• 5.00

  鯛の尾頭付き

  게시일: 2026. 5. 25.

  It was very clean and nice. There was more space to walk around than I expected, which was great.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 22.～
  • 1명 1개
  • Non-Smoking Single Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at APA Hotel Sugamo Ekimae. We are delighted to hear your kind words regarding our cleanliness. We will continue to maintain and further improve our standards. At APA Hotels, we offer various features so you can spend more time relaxing in bed. Although our rooms are compact, the beds are designed to be spacious, and a centralized controller is installed by the bedside. If you have an opportunity to visit the Sugamo area again, we would be very pleased if you choose to stay with us. We look forward to welcoming you again. Front Desk Asano

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• 4.20

  beroJPN

  게시일: 2025. 8. 2.

  About the Check-in Machine

  When making a Reservation through IKYU or other platforms, you need to manually input your name and complete the process on the screen. However, the loading time is very long and needs improvement. Usability should also be considered for those who did not make a Reservation through the official APA website.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스3
  • 식사－
  • 온천・목욕5
  • 만족도3

  • 2025. 7. 31.～
  • 1명 1개
  • Non-Smoking Single Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing APA Hotel <Sugamo Ekimae>. We sincerely appreciate your valuable time in contributing a Review. We deeply apologize for the inconvenience caused during the check-in process. Depending on whether you are a non-member or booking through certain Reservation sites, entering customer information may be required at check-in, which can take more time compared to members. At APA Hotel, we prioritize providing our guests with a comfortable experience and warm hospitality. Our staff is committed to ensuring smooth guidance for all guests during "Check-In" and "Check-Out." Additionally, if you make an advance payment through the APA App, you can use our "1-Second Check-In" service without waiting in line. We hope this feature will be helpful for your future stays. We will continue striving to ensure that every guest wishes to stay with us again. Please feel free to visit us when you're in the area. We look forward to welcoming you again soon!

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• 3.40

  花スイトピー

  게시일: 2025. 6. 12.

  We experienced issues with cigarette odor.

  The front desk staff were very pleasant, and the room cleaning was thorough and satisfactory. However, I reserved a non-smoking room, but it smelled strongly of cigarettes, which was problematic. Perhaps it was due to the pipes? It seemed like the smell was coming into the room from somewhere. I kept the bathroom door open and ran the ventilation fan continuously, even while sleeping during my stay. If this happens again next time, I plan to request a different room.

  • 객실 및 어메니티2
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도3

  • 2025. 6. 7.～
  • 1명 1개
  • Non-Smoking Single Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing APA Hotel〈Sugamo Ekimae〉. We are delighted to receive your kind words about the front staff's service. However, we sincerely apologize for any discomfort caused by the odor in the room. Moving forward, we will strive to improve by increasing room inspections by our front staff and aim to create a more comfortable hotel experience based on your valuable feedback. Thank you again for contributing your review.

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• 3.00

  かわじりまさ

  게시일: 2025. 6. 5.

  The room smells of tobacco.

  The room was non-smoking, but it still smelled of cigarettes and was not comfortable.

  • 객실 및 어메니티2
  • 시설・설비3
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도2

  • 2025. 6. 1.～
  • 1명 1개
  • Non-Smoking Single Room
  • 식사 불포함

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• 4.00

  達G

  게시일: 2024. 10. 31.

  The large public bath is good.

  A Business Hotel with a large public bath is delightful. It would be even better if there is a massage service.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사3
  • 온천・목욕5
  • 만족도4

  • 2024. 10. 28.～
  • 1명 1개
  • Smoking Single Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at APA Hotel <Sugamo Ekimae>. We are delighted to hear that you were able to relax in our property's proud large public bath facility. There are not many hotels with large public baths in Tokyo, so we would be grateful if you could use our property again when you have the opportunity. Additionally, massages are offered as an in-room service. There are two types: aroma massage and shiatsu massage, and you can order them from the room's internal line. We will continue to strive to improve our services to ensure customer satisfaction. We look forward to welcoming you again.

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