รีวิวและความประทับใจจากผู้เข้าพักที่ Kuretake Inn Premium Shizuoka Ekimae

The front desk service at check-in was rude.

The front desk staff's attitude during check-in was extremely unpleasant, to the point where it did not feel like a Japanese hotel. I simply asked for confirmation regarding the card key process as I was unsure if it had been completed correctly, but the staff remained visibly irritated and acted as though my request was a major inconvenience. Even after confirming, they responded with silence and an unpleasant expression, showing no basic courtesy expected in hospitality. Additionally, when I asked about my luggage, I was told in a harsh tone that "it is already in your room," but as a first-time guest at this accommodation, there was no way for me to know that beforehand. The attitude implying that I was at fault left me feeling deeply uncomfortable. Having traveled to Japan dozens of times and stayed at many hotels, such a lack of fundamental customer service manners is extremely rare. Before considering location or facilities, the front desk staff's approach to customer service needs to be fundamentally re-evaluated. I strongly hope that such behavior will never be repeated with other guests.