Angel Grand Villa Hakone

Thank you for your help.

All of the staff were truly wonderful, and we were shown to a newly renovated Room on the day, which deeply impressed us. We sincerely appreciate your warm hospitality. However, with hopes for future improvement, I would like to mention a few things that inevitably concerned us during our stay. I am very sorry to say this, but there were about 50 fruit flies in the Room, and they were even coming out from inside the refrigerator where we had stored food. We ended up spending time getting rid of them with our children, and it was a bit disappointing to have to struggle with that during what should have been an enjoyable trip. Also, the smell of the meat served at dinner was quite strong and bothered us somewhat. In addition, it seemed that the rice cooker had been set for morning instead of dinner time; by the time we noticed it was already dinner time, so we had to switch to quick-cook at short notice. Because the staff’s service was excellent, it pains me greatly to write these things. I reduced my rating slightly as a result, but I would be grateful if you could make improvements. The renovated Room features free-flowing natural hot spring water; both the indoor and outdoor baths were spacious. We used them at night and in the morning—they felt wonderful and made all our everyday fatigue melt away. Thank you very much for everything.