รีวิวและความประทับใจจากผู้เข้าพักที่ Komatsushima Resort Snowpeak Glamping Tokushima Komatsushima

• 5.00

  伏見のアキユキ

  วันที่โพสต์: 11/10/2026

  I stayed on October 10.

  We stayed on October 10. We were deeply impressed by the warm hospitality from the moment we checked in. On the first night at dinner, due to our misunderstanding we caused some discomfort, but thanks to your courteous response and attentive service, we were able to truly relax and feel refreshed. The view from the room was beautiful—beyond what we could have imagined. We travel often, but experiences that genuinely enrich the heart are rare. Thank you for giving us such precious memories. My wife and I made it home safely while talking about how we want to visit again. As for any areas needing improvement that your staff might want feedback on, I’m sorry to say there isn’t a single thing. Everything was simply satisfying in every way. My wife and I would like to leave our heartfelt thanks. Thank you very much. It was the first time I’d ever taken such a long bath—it was wonderful.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/10/2026～
  • 2 คน 1 ห้อง
  • Elegance Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Komatsushima Resort. We also sincerely appreciate your kind review. We were delighted to hear that you enjoyed your stay. Thank you for your warm words about the view from your room, the meals, and our staff’s service. Nothing makes us happier than seeing our guests enjoy themselves and spend their time with a smile. We are also pleased that you were blessed with good weather and could fully enjoy the scenery, and that you were able to relax at your leisure in the open-air bath in your room. All of us will continue striving to provide every guest with a truly satisfying experience. We look forward to welcoming you both again.

  ดูทั้งหมด
• 3.33

  HHOOPP

  วันที่โพสต์: 9/5/2026

  Balancing the concept and value for money is challenging.

  The BBQ meal and ingredients were excellent! The Room was also very comfortable. However, the location didn’t really feel like a resort, and the staff seemed quite inexperienced. The amenities and what was provided in the refrigerator also didn’t feel worth the price. Since it’s fairly expensive, I felt there are many better options available.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 2/5/2026～
  • 2 คน 1 ห้อง
  • Active Suite
  • รวมอาหารเช้าและเย็น

  ดูทั้งหมด
• 4.33

  onetarou

  วันที่โพสต์: 23/3/2026

  A warm Hotel

  We stayed as a family of three with our 2-year-old child. All the staff were kind and friendly, which made our stay very comfortable. We stayed for two nights and were able to relax at a leisurely pace. The BBQ dinner on the first night was a little small in portion, but the sukiyaki on the second night was plentiful and left us completely satisfied. The private bath was also wonderful. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 20/3/2026～
  • 2 คน 1 ห้อง
  • Active Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Resort Hotel from among many options, and for taking the time to share your thoughtful feedback. We were delighted to hear that your family’s precious stay was a relaxing and heartwarming experience. Your kind words about our staff mean a great deal to us and are truly encouraging. Regarding dining, we sincerely apologize that the barbecue on the first day did not fully meet your expectations. At the same time, we are relieved to know you enjoyed the sukiyaki on the second day as well as the private bath. We will make good use of your comments to further improve our services. We will continue striving to provide a stay where your whole family can truly unwind and escape from everyday life. We look forward to welcoming you again in another season.

  ดูทั้งหมด

  
  
  
  
• 2.67

  ロキちゃん

  วันที่โพสต์: 25/11/2025

  We stayed in the Exe...

  We stayed in the Executive Suite for our wedding anniversary. While we were looking forward to it, unfortunately, there were many issues, and the stay was not satisfactory. After check-in, the water in the room completely stopped running, and it took over 30 minutes for staff to arrive after we contacted them. Even after restoration, the water pressure was weak, making it difficult to use the shower properly. The air conditioning also had issues as the heating in the living area did not work well, leaving the room cold. Breakfast was reserved for 8:00 AM but was delayed. We had to call and follow up before it was served around 8:30 AM. The food was cold and honestly lost much of its appeal. While staff members tried their best to assist us, overall improvements are needed. The view and atmosphere were great, so we hope for a better experience in the future.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2

  • 23/11/2025～
  • 2 คน 1 ห้อง
  • Executive Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Hotel. We sincerely apologize for the inconvenience caused during your important stay for your wedding anniversary due to issues such as water outage, air conditioning, and breakfast service timing. We deeply regret that we were unable to provide a satisfactory experience on such a special occasion due to our lack of consideration. Although we regularly inspect our Facility, we will take this feedback seriously and further focus on thorough inspections and checks of the Facility and equipment. Additionally, we will ensure all staff are fully aware of these matters to prevent recurrence in the future. We truly appreciate your valuable feedback despite the circumstances. Moving forward, we will strive even harder to ensure that every moment you spend with us is comfortable and enjoyable. Should there be another opportunity in the future, it would be our pleasure to have a chance to make amends.

  ดูทั้งหมด

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