Komatsushima Resort Snowpeak Glamping Tokushima Komatsushima 투숙객 리뷰 및 후기

• 3.33

  HHOOPP

  게시일: 2026. 5. 9.

  Balancing the concept and value for money is challenging.

  The BBQ meal and ingredients were excellent! The Room was also very comfortable. However, the location didn’t really feel like a resort, and the staff seemed quite inexperienced. The amenities and what was provided in the refrigerator also didn’t feel worth the price. Since it’s fairly expensive, I felt there are many better options available.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스3
  • 식사4
  • 온천・목욕3
  • 만족도3

  • 2026. 5. 2.～
  • 2명 1개
  • Active Suite
  • 조식 및 석식 포함

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• 4.33

  onetarou

  게시일: 2026. 3. 23.

  A warm Hotel

  We stayed as a family of three with our 2-year-old child. All the staff were kind and friendly, which made our stay very comfortable. We stayed for two nights and were able to relax at a leisurely pace. The BBQ dinner on the first night was a little small in portion, but the sukiyaki on the second night was plentiful and left us completely satisfied. The private bath was also wonderful. Thank you very much.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사4
  • 온천・목욕5
  • 만족도4

  • 2026. 3. 20.～
  • 2명 1개
  • Active Suite
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing our Resort Hotel from among many options, and for taking the time to share your thoughtful feedback. We were delighted to hear that your family’s precious stay was a relaxing and heartwarming experience. Your kind words about our staff mean a great deal to us and are truly encouraging. Regarding dining, we sincerely apologize that the barbecue on the first day did not fully meet your expectations. At the same time, we are relieved to know you enjoyed the sukiyaki on the second day as well as the private bath. We will make good use of your comments to further improve our services. We will continue striving to provide a stay where your whole family can truly unwind and escape from everyday life. We look forward to welcoming you again in another season.

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• 2.67

  ロキちゃん

  게시일: 2025. 11. 25.

  We stayed in the Exe...

  We stayed in the Executive Suite for our wedding anniversary. While we were looking forward to it, unfortunately, there were many issues, and the stay was not satisfactory. After check-in, the water in the room completely stopped running, and it took over 30 minutes for staff to arrive after we contacted them. Even after restoration, the water pressure was weak, making it difficult to use the shower properly. The air conditioning also had issues as the heating in the living area did not work well, leaving the room cold. Breakfast was reserved for 8:00 AM but was delayed. We had to call and follow up before it was served around 8:30 AM. The food was cold and honestly lost much of its appeal. While staff members tried their best to assist us, overall improvements are needed. The view and atmosphere were great, so we hope for a better experience in the future.

  • 객실 및 어메니티3
  • 시설・설비1
  • 접객・서비스2
  • 식사4
  • 온천・목욕4
  • 만족도2

  • 2025. 11. 23.～
  • 2명 1개
  • Executive Suite
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We sincerely apologize for the inconvenience caused during your important stay for your wedding anniversary due to issues such as water outage, air conditioning, and breakfast service timing. We deeply regret that we were unable to provide a satisfactory experience on such a special occasion due to our lack of consideration. Although we regularly inspect our Facility, we will take this feedback seriously and further focus on thorough inspections and checks of the Facility and equipment. Additionally, we will ensure all staff are fully aware of these matters to prevent recurrence in the future. We truly appreciate your valuable feedback despite the circumstances. Moving forward, we will strive even harder to ensure that every moment you spend with us is comfortable and enjoyable. Should there be another opportunity in the future, it would be our pleasure to have a chance to make amends.

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