THE MACHIYA KAZAHAYA (Kyoto Hotel)

The restroom is...

I finally had the chance to stay at an accommodation I had been curious about for a while. The room was very calming and gave me a sense of Kyoto's charm. However, there were a few issues during my stay. First, when I arrived for check-in, the door was locked. I called the main office and was told it should be open, but it wasn’t. After struggling with it for a while, a staff member came running and opened it for me—perhaps they had forgotten to unlock it beforehand. Next, there were no lotion amenities available in the accommodation. When I tried to ask at the front desk, the staff had already left for the day. Many places now have systems where guests can freely take amenities from reception; implementing such a system would be greatly appreciated here as well. The most troubling issue was with the toilet—it didn’t flush properly. While I tried not to flush paper down as much as possible, it eventually clogged late at night and overflowed with water everywhere. Cleaning up that mess and having to hold off on using the toilet made things quite difficult during my stay. It’s disappointing that this wasn’t addressed during cleaning beforehand when such issues should have been noticed and resolved in advance.