รีวิวและความประทับใจจากผู้เข้าพักที่ Pleasure Resort Izu Akazawa Onsen

(จังหวัดชิซูโอกะ/เมืองอิโตะ (จังหวัดชิซูโอกะ)) [ทั้งหมด 77 ห้อง]

คะแนนรวมของสถานที่ไม่แสดงเนื่องจากยังไม่ถึงจำนวนรีวิวที่กำหนด

2.67
田原
วันที่โพสต์: 10/10/2026

The meals and towels were particularly disappointing.

We stayed with our three preschool-aged children to visit the Pleasure Resort on the hotel grounds. My ratings are as shown above, but the food and towels were particularly frustrating. At dinner, our hot pot was supposed to finish cooking over a solid-fuel burner, but we were seated directly under the air conditioning, so it never came to a boil. Even when the fuel had almost burned out, the broth was cool enough to put a finger in—slightly lukewarm even by bathwater standards. We managed to eat the ingredients that had already been cooked, but the shiitake mushrooms were essentially raw mushrooms sitting in lukewarm water, so we could not eat them. Dessert took forever to arrive. After waiting just under 15 minutes, we gave up and got up to leave, which was when it finally appeared. We declined because the children could not wait any longer. We went for breakfast a little later, just before 9 a.m. My husband, who was eating a soft-cooked egg and fermented soybeans, said the egg tasted awful and stopped after a bite or two. The children mostly ate plain rice with the sesame salt we had brought. When I went to have coffee afterward, I could not find a stirrer. I checked the cutlery for a spoon, but it had not been replenished, and only soup spoons were left. I ended up stirring my coffee with a fork. I would not expect this even at a basic business hotel. As for the towels, it was convenient not having to carry them around, but their quality was poor. After drying my face, I applied toner, and bits of what seemed to be towel lint kept coming off my skin. It was very frustrating. I would rather bring a towel from the room if that meant having better-quality ones. We also visited the Deep Sea Lounge. Although it advertises complimentary snacks and drinks, the only snacks were nuts and dried bananas. Other guests had spilled so much around the containers that the area looked like a feeding tray after birds had picked through it. One of the children asked for orange juice, but after I brought it over, they said it tasted “spicy.” I tried it and found that the juice concentrate had been mixed with sparkling water. Overall, it was disappointing for the price. It would probably be cheaper and more satisfying to stay at a guesthouse elsewhere and pay separately to enter the Pleasure Resort. We visited the Pleasure Resort on both a weekday and a weekend. On the weekend, excited elementary and middle school children came charging around like cannonballs, so weekdays seem the safer choice if you have preschool-aged children.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2
  • 9/10/2026~
  • 5 คน 1 ห้อง
  • [Akazawa Onsen Hotel] Standard Twin Room / Ocean View / 39 m²
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you for staying at Pleasure Resort Izu Akazawa Onsen. We sincerely apologize for the disappointment and inconvenience you experienced with our meals, towels, lounge services, and other aspects of your stay, especially after choosing us for a trip with your three young children. Regarding dinner, we are very sorry that the hot pot heated with solid fuel did not warm sufficiently, preventing you from fully enjoying your meal. We will review our serving procedures and checks to ensure dishes are served properly, including any effects of the air conditioning near your table. We also take seriously the delay in serving dessert, which made the wait too long for your children. At breakfast, we apologize that the slow-cooked eggs did not meet your expectations and that cutlery was not replenished promptly. Alongside food quality control, we will improve the replenishment of dishes and supplies and conduct more thorough checks throughout service so that all guests can enjoy their meals comfortably. We are also sorry that the quality of our towels fell short of your expectations. We understand that fibers were left on your face and interfered with your skincare afterward. This is unacceptable for items intended to ensure your comfort, and we will reassess the quality and condition of our towels. Please also accept our apologies for the inadequate cleaning around the snack containers in the Deep Sea Lounge and the unusual taste of the orange juice. We will strengthen checks on beverage service and quality, as well as snack replenishment and cleaning, to provide a lounge environment you can enjoy with confidence. We deeply regret that your stay did not provide the value you expected, particularly as you chose our resort for a special trip with your children. We will share your feedback with the relevant departments and carefully review our meal service, supplies management, and lounge operations. Thank you for taking the time to share your candid feedback. Manager, Pleasure Resort Izu Akazawa Onsen

ดูรีวิวทั้งหมดของPleasure Resort Izu Akazawa Onsen