รีวิวและความประทับใจจากผู้เข้าพักที่ Accommodation with Open-Air Baths in Every Room Overlooking the Sea - Haifu

The Worst 60th Birthday Celebration

Because my partner made the Reservation for my 60th birthday, they had planned a surprise. However, the red celebratory vest (chanchanko) for a 60th birthday was not prepared. It was especially disappointing because this was suggested by the Ryokan as part of the celebration. I understand that mistakes can happen, but what troubled me most was the complete lack of appropriate follow-up from the Ryokan. After dinner, I informed a staff member in the dining hall and asked them to report it to their supervisor. Even after waiting an hour, there was no call from anyone in charge. When I contacted them myself, I received a return call from the manager with only an apology over the phone—no one came to our Room to apologize in person. The next morning at checkout, I expected an apology and did receive one, but they handed me something while forcing an awkward smile (I do not understand why they were smiling). As a result, our special celebration was ruined, and I am extremely disappointed. I normally do not write Reviews, but as someone who runs a business myself, I seriously question whether this is acceptable service. I am posting this so that the Ryokan will reflect more deeply on what hospitality means—and so that future guests do not have to feel what we felt. It would be unfortunate if management continued in a way that dishonors such an admirable founder. Also, most of the other employees were friendly and greeted us with genuine smiles; I felt sorry for them as well.