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- Oriental Hotel Universal City
- Oriental Hotel Universal City รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Oriental Hotel Universal City
- ห้องพักและสิ่งอำนวยความสะดวก4.39
- สิ่งอำนวยความสะดวก4.44
- การบริการลูกค้า4.30
- อาหาร4.58
- น้ำพุร้อน・อ่างอาบน้ำ3.85
- ความพึงพอใจ4.43
- 4.33きっきりวันที่โพสต์: 19/10/2026
Be sure to use the lounge.
At check-in, even though breakfast was included as a membership benefit, I was told, “You won’t be using breakfast, right?” When I asked what time the lounge closes, the answer was vague (I had heard that lounge hours may change depending on USJ closing time and wanted to confirm). Since this was a ticket-included plan, I also asked how to link it with the USJ app, but the explanation wasn’t very clear either. It would have been helpful to have printed instructions on how to use it. The front desk staff were somewhat lacking in quality, but aside from that, it was a satisfying hotel stay. In particular, the lounge pancakes and soft-serve ice cream were delicious. Breakfast also offered so many options that I couldn’t possibly try everything. I would like to stay again if I have the chance.
- 4.17sgydวันที่โพสต์: 19/10/2026
Please note that the...
Please note that the building uses centralized air conditioning and heating, so you cannot adjust the temperature individually in your room. If you feel too cold or too warm, you will need to regulate your comfort with your clothing, etc. The breakfast was excellent. The evening live kitchen time (17:00–20:30) in the guest-only lounge was also very good.
- 4.80マーガレットラジオวันที่โพสต์: 12/10/2026
Friendly for solo travelers with low stamina.
This hotel is conveniently located close to both Universal Studios Japan and Universal City Station, which was a huge help for me since I don’t have much stamina. The room was clean, and even after coming back tired, I could relax comfortably. The bed was very comfortable too, so I felt refreshed the next morning and could enjoy the park with plenty of energy. There are also lockers available for guests, so you can store your luggage and head to the park hands-free. Since the bathroom and toilet were in the same space, it might be a bit difficult for those who aren’t used to that setup. However, the amenities were well stocked—shampoo, conditioner, body soap, skincare items, and more—which helped reduce what I needed to bring. If I have the chance, I’d love to stay here again.
- 4.67AHです。วันที่โพสต์: 23/9/2026
Use as Accommodation for USJ.
We were satisfied with the Facility, service, and everything overall! We would like to stay again with our family.
- 5.00ひなくんくんวันที่โพสต์: 23/9/2026
It was very clean!!
We stayed here to visit USJ. My husband misplaced his earphones in the Room, and we searched everywhere, including under the bed—but there wasn’t a speck of dust under it!! I assumed it would be dusty and didn’t want to see anything unpleasant, so I suggested we look for them on the last day, but I was amazed at how thoroughly everything had been cleaned. Also, the complimentary soft-serve ice cream in the lounge was just what we needed after a long day—it really refreshed us. Our kids are already saying they want to go to USJ again!! When we do, we’d love to stay here again. Thank you very much!!
- 5.00タコスンวันที่โพสต์: 15/9/2026
If you’re going to Universal Studios Japan, this place is a great choice.
The Room we stayed in was spacious, and we were able to relax comfortably. We also enjoyed the breakfast buffet. We will stay again.
- 4.50mnmeitวันที่โพสต์: 14/9/2026
One of the best Hotels in the area.
I visit Universal Studios often and have stayed at all the nearby hotels. Compared with other hotels in the area, I think this Hotel offers good value. The interior seems to have been renovated and felt clean, making it more than sufficient if you just need a place to sleep. It’s a unit bath, but the bathtub is fairly spacious. In the evening, we could enjoy complimentary drinks, soft-serve ice cream, hot dogs, pancakes, and more—my child was very happy. Breakfast also had a wide selection, and the all-you-can-drink fresh-squeezed orange juice was especially appealing. My elementary school child had stayed at a different Hotel the previous night but said, “I want this Hotel again!” so we plan to stay here next time as well. Since you can store your luggage yourself, check-in and check-out were smooth. However, when leaving suitcases and such, it may be best to take extra care with valuables.
- 4.33komei88วันที่โพสต์: 13/9/2026
Satisfied
The lounge access is great, and both the pancakes and hot dogs are excellent.
- 3.83チャオ助วันที่โพสต์: 1/9/2026
Affordable facilities
We stayed for a Multiple Night Stay on the last weekend of the summer holidays. The Hotel has only a limited number of dedicated parking spaces, so you also use the parking lot of the commercial Facility in the same building. Since we checked in in the evening, it took about an hour to get parked—honestly, not great. However, by newly joining the Hotel chain’s membership program, parking was essentially free, so I can accept that. There is a welcome drink lounge, which was nice. But because of the extreme heat it was very crowded, which was a bit tiring. Our Room was a connecting twin and felt spacious. However, when we tried to shower in both Rooms at the same time, water pressure dropped in one—again, not ideal. The coin laundry will start operating from September! That was my mistake for not checking. For dinner, you can choose from many restaurants in nearby commercial Facilities. There is also a USJ goods shop close by, so you can start browsing as soon as you arrive. We used the breakfast buffet with a separate free benefit. The burgers, croque monsieur, and donuts were very good. It would be even better with more vegetables. If it hadn’t been free, we probably would have just had breakfast at the convenience store next door. For our family of five on two nights—with essentially free breakfast and parking benefits—I’d say it was satisfactory overall.
- 4.17必ずダブルวันที่โพสต์: 1/9/2026
The welcome lounge is amazing!
Right in front of USJ, it’s extremely convenient, and you can stay in the USJ mood throughout your stay. The Room isn’t exactly luxurious, but it’s a good size and very comfortable. If I had to ask for one thing, I would have liked glasses as well as cups. I’m sure they would bring them if requested at the front desk, but it wasn’t important enough to ask. Breakfast was a buffet, and everyone—including my grandchildren—enjoyed it; everything was delicious. The wide variety of options was great. Also, the welcome lounge was amazing! They had soft-serve ice cream and sweets available, so you can easily stop by when you’re a little hungry. At night we could also enjoy hot dogs—it was truly wonderful.
- 4.00たこめがねวันที่โพสต์: 31/8/2026
Our family stayed for two nights.
We stayed for two nights as a family to attend the Universal Studios Japan private event. What was disappointing: 1) When we asked for the allergy information at breakfast, a staff member said, “You can eat almost everything,” without checking the details. (When I checked later myself, there were actually very few items I could eat.) 2) Noise from the hallway and neighboring Rooms was fairly noticeable. 3) The lounge pancake machine and hot dog service had long lines. (Right after the park closed, only one staff member was serving hot dogs, which caused a very long queue, and there was only one self-service pancake machine.) What was good: 1) The Room was clean. 2) There is a microwave and an ice machine on each floor. 3) The Room has a ReFa hair dryer and SIXPAD foot massager. This time we were only staying to sleep, so it wasn’t too stressful overall.
- 4.33@M78วันที่โพสต์: 30/8/2026
Hotel lobby
My first impression upon entering the Hotel was the smell in the lobby. I believe it was an air freshener, and it was the same scent as a Hotel on Awaji Island. Both my companion and I found it very unpleasant. The Room itself was fine, but whenever we stepped into the hallway, we noticed it again. It bothered us so much that even after spending a short time there, I started to get a headache. I understand you may not be able to change the scent just for us, but I wanted to mention it. Other than that, it was a very comfortable Hotel to stay at.
- 5.00007.วันที่โพสต์: 26/8/2026
The guest lounge was...
The guest lounge was great. On the day I stayed, there was an event where I could meet Qoo, and it was amazing. So cute!! The breakfast was delicious too!
- 4.50いちにににวันที่โพสต์: 8/8/2026
The location and lounge were excellent!
It was amazing to relax in the lounge after visiting Universal Studios Japan! All the staff were kind and helpful. The value for money was excellent, and I’ll definitely stay here again when I visit USJ!
- 4.20さこけんวันที่โพสต์: 6/8/2026
Thank you for staying with us every year.
We stay here every year when visiting USJ in the summer. During this hot season, being able to use the free lounge is truly appreciated and very appealing, which is why we choose this place. I hope you will continue offering it. If I may add one request: since spending a full day at the theme park often means not getting enough vegetables, it would be wonderful if shredded cabbage were available as a topping for the hot dogs served in the evening. We look forward to staying again next year.
- 4.33なつまるやみーวันที่โพสต์: 4/8/2026
The lounge is perfect for a summer break.
●Luggage Storage It’s great that guests can use it freely. I’d also appreciate lockers with doors on the first floor as well. Bags without locks can be opened even if they can be passed through with a card. ●Lounge Highly recommended, especially in midsummer. This may apply mainly to annual pass holders, but it was dangerously hot, so we left the park once and used the lounge while also checking in. Since we had a child with us, it was truly helpful. We were able to recharge with drinks and ice cream. ●Guest Room It was spacious enough. The foldable table and chairs were very useful for a late-night snack. Also, having a shoe dryer was a big help—we could dry our shoes after they got soaked during the wet show. ●Amenities I would have liked children’s pajamas to be available. ●Breakfast There was a wide variety of fruit, and we really enjoyed the freshly made burgers and egg dishes as well.
- 4.00ちびまるころวันที่โพสต์: 14/7/2026
This is my third stay.
- This time, I had accumulated Oriental Club points, so I made a Reservation for a No Meals Included Plan and used points for breakfast. - The staff member at the front desk during check-in was very polite and clear, which left a good impression. - Since I arrived at the Hotel late, it was disappointing that I could not use the lounge available on the check-in day. - There were stubborn stain-like marks on the table in my Room that would not come off, which was unpleasant. - I wondered why one face towel in the bathroom was hanging fully unfolded. - I stayed in my Room until the 11:00 check-out time, but from around 10:00 there were repeated loud thuds—possibly from cleaning next door—strong enough to make the bed vibrate. I wasn’t sleeping, but I would have liked a quieter stay.
- 4.00ヒイラギวันที่โพสต์: 18/6/2026
Comfortable stay near the park
Entry was smooth with the included park tickets. We were very satisfied to enjoy breakfast with the Diamond benefits. We checked in at 8:00 PM, and still enjoyed drinks and hot dogs in the lounge.
- 3.67まるる@วันที่โพสต์: 15/5/2026
The Hotel is nice, but...
I have stayed here several times. The Hotel has been renovated, and the lounge is now available, which is a great improvement. However, although my stay included breakfast, there was no explanation on how to use it (I was worried it might require tickets). Also, this Plan includes original goods, but they were forgotten. At the breakfast venue, two young female staff members at the entrance kept chatting the entire time... While other crew members in the back were clearing plates and refilling dishes, they just kept talking nonstop. Maybe they cannot leave their position because they are assigned to greeting guests, but I would like them to at least clean up spills right in front of them. They seemed so absorbed in chatting that they kept touching their face and hair as well, which felt unhygienic. It was very noticeable, so management should address it. I stayed for about an hour, and they were chatting the whole time. If that is how greeters behave, then you do not need them at all.
- 1.83あかはなまやりにวันที่โพสต์: 13/5/2026
Great location.
The bath and toilet are in the same unit. The Room feels like a typical Business Hotel. Even though it’s an Oriental Hotel, the dining and welcome space feel inferior compared with the Tokyo Bay location. What surprised me most was that even though we had a child with us, no one asked whether we needed a child’s chair when we were seated, and I ended up carrying one to the table myself. It was my first time experiencing that at a Hotel, so I immediately thought, “Huh?” It was also my first time at a buffet where no one came even once to clear empty plates. I’m dissatisfied with the service, but it’s close to USJ in Universal City, and what I liked most is that—unlike other Hotels near theme parks—the parking is 3,000 yen for 24 hours from entry. Usually it’s “XX yen for 24 hours” starting from 10:00 or 12:00 (some odd time set by the Hotel), and there are often extra charges before that or if you go over, so the parking was good in that respect. However, there are very few parking spaces.
- 4.60望（のぞみ）วันที่โพสต์: 11/5/2026
The welcome service was excellent.
The front desk service and welcome amenities were excellent. I will stay here again.
- 4.00まあぷえらวันที่โพสต์: 30/4/2026
Used for my first visit to Universal Studios Japan in 20 years.
We stayed for two nights to visit USJ for the first time in 20 years. We often use Oriental Hotel in Okinawa, and the breakfast donuts felt familiar. I wondered why there was no dinner service here, but the breakfast venue stays open until 9:00 p.m., offering hot dogs, pancakes, cookies, and complimentary soft drinks. Since we don’t have an annual pass, we couldn’t use it on our park day, but we were glad we could use it on our first night. Before check-in, luggage is stored in lockers; when our key got locked and we were having trouble, the staff unlocked it for us.
- 5.00むらいくวันที่โพสต์: 18/4/2026
This is my first time using this service.
We were very satisfied with the excellent location, the room, and the amenities. We would definitely like to stay here again next time.
- 3.83ayukawaวันที่โพสต์: 6/4/2026
Hot water
The hot water at the sink was too hot. Even though it had an eco faucet, turning it even slightly toward hot made the water scalding. For some reason, the bidet seat was also far too hot—funny in a way, but it almost felt like I burned myself. The breakfast buffet was delicious. There were many Japanese guests, which made me feel at ease. When food or other items were spilled on the floor, the staff quickly wiped it up, which left a very good impression.
- 4.67天使たちのふうวันที่โพสต์: 31/3/2026
Delicious breakfast.
We stayed 3 nights across two Reservations, including this one. We visited Universal Studios Japan on Friday and Saturday, and the Hotel is so close that alone makes it worth staying here. We checked in late on Thursday after work, and we were out late on Friday, so we couldn’t use the lounge and missed the hot dogs—but we had them on Saturday night. They were delicious. There are drinks as well, so it was relaxing to come back after a long day at the park. We expected the Room to feel small with multiple beds, but sharing one Room as a family was fun and comfortable. It would be perfect if the bathroom weren’t a unit bath. As mentioned in the title, breakfast was truly excellent. You may need to line up for items like burgers and eggs Benedict, but it’s absolutely worth it. When breakfast gets crowded, they open an additional venue too, which was great. The orange juice mentioned in other Reviews was also delicious—I drank it every day. All staff members were friendly and welcoming with warm smiles, which made our Osaka trip even more enjoyable.
- 4.83Abby@814วันที่โพสต์: 11/3/2026
Well-equipped Facility and amenities
We stayed here to visit Universal Studios. It rained quite a bit that day and our shoes got wet, but the Room had a shoe dryer, so we were able to wear dry shoes the next day. The amenities included not only the usual items but even hair oil—impressive! The hair dryer was ReFa, and there was even a SIXPAD foot massager. We really appreciated these thoughtful touches.
- 5.00めめ12345วันที่โพสต์: 27/2/2026
Close to Universal Studios
The breakfast was delicious. The Room was comfortable as well. I would like to stay here again.
- 1.17とこかの匿名さんวันที่โพสต์: 20/2/2026
The service and facilities are terrible.
When no hot water came out of the shower at my Accommodation, I called the front desk. The first male staff member said things like, “If there’s no hot water in that Room, then there shouldn’t be hot water in other Rooms either, but we haven’t received any inquiries from other Rooms,” and “That can’t happen,” making it feel as if he thought I was lying. I was extremely confused. After trying repeatedly with no hot water, I called the front desk again. This time a different female staff member explained, “There is a group staying here, and if everyone uses it at once, something like that could happen.” However, if using showers at the same time causes the Hotel to run out of hot water, isn’t that a serious problem? I went to the front desk in person a third time to complain before someone finally came to check—about 40 minutes after my first call. By the time they checked, for some reason the hot water was working. It’s hard to believe there was no hot water in the first place, but even more than that, I found their response unacceptable. I don’t know whether it was a malfunction or truly caused by simultaneous use, but I will never stay here again.
- 4.17ematanวันที่โพสต์: 27/1/2026
Great value and thoughtful service.
I have been staying at hotels of the same group in Okinawa every year, and this was my first stay at Universal City. Overall, I was highly satisfied and would love to stay at this hotel again. 【Highlights】 - IKYU Diamond Benefits: The benefits were substantial and highly valuable. - Consideration for Families with Children: Amenities and towels for children sharing existing bedding were prepared in advance, showcasing great hospitality. - Location and Convenience: USJ is just a stone's throw away, and having a Lawson convenience store next door is extremely handy. - Cleanliness: The facility was well-maintained, allowing for a comfortable stay. Having purchased an annual pass, I am certain to return here as my base for future visits to USJ!
- 4.67こはファムวันที่โพสต์: 25/1/2026
About Room Cleaning
Despite being before the checkout time (11:00) and just after 10:00, cleaning staff entered the room while I was out for breakfast without permission. They started post-checkout cleaning, including bed-making, restocking amenities, towel replacement, and trash collection. As a result, everything except my toothbrush was cleaned up. After returning to the room to use the restroom or brush my teeth, there were no towels available and no place to dispose of trash. I believe it is unacceptable from a security perspective to clean a room with belongings still inside while guests are away before checkout. If checkout is set at 11:00, cleaning should only begin after that time. Coordination among staff should be improved. Other than this issue, I was very satisfied with my stay. Thank you!
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