รีวิวและความประทับใจจากผู้เข้าพักที่ Toba Grand Hotel - 2หน้า

(จังหวัดมิเอะ/ใช้เวลาขับรถหรือแท็กซี่จากสถานีโทบะ 5 นาที) [ทั้งหมด 79 ห้อง]
คะแนนรวม
4.36
ดี (257)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.29
  • สิ่งอำนวยความสะดวก
    4.11
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.56
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.23
  • ความพึงพอใจ
    4.37
  • 5.00
    せき1127

    Convenient access to Toba Aquarium!

    The space was very comfortable and not overly formal. I was delighted to see beer included as a welcome drink! I also appreciated that it was open until 6 PM. The buffet had a wide variety of delicious dishes, making the experience enjoyable. I heard there’s fishing gear available for rent (for an additional fee), and I wish I had known earlier so I could have checked in sooner to try it out! Next time, I'll do more research beforehand. Thank you for the wonderful time. I'll definitely stay here again when visiting Toba Aquarium!

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  • 5.00
    H.おさむ

    Accommodation with Stunning Views to Soothe Your Travel Fatigue

    The deciding factor for choosing this accommodation was the breathtaking view from the room and lobby. When we arrived by car, a foreign staff member kindly guided us to the parking spot, which was very polite and appreciated. However, unlike many Onsen accommodations where guests are escorted to the lobby, this seemed more self-service. That said, it wasn’t an issue at all. From the hilltop lobby, you can enjoy a panoramic view of Toba Bay and its islands. The complimentary drinks offered there were of high quality and deserve praise. The room attendant was very friendly and engaging, making our stay even more memorable as part of our travel experience. The meals featured luxurious ingredients in generous portions; we had to take breaks while eating due to how filling they were! This abundance feels like one of the charms of staying at an Onsen Ryokan. A foreign staff member who came to prepare our futon was also very polite and well-trained, leaving a positive impression on us about their hospitality standards. As for the Onsen itself, the water temperature was on the cooler side. While adjustments could be made for in-room baths, even the large public bath felt lukewarm—those who prefer hotter baths might find it lacking. Access to Ise Jingu Shrine, Meoto Iwa (the Wedded Rocks), and Toba Aquarium was convenient as well; being able to quickly return to this accommodation after exploring made it highly practical. Thank you very much!

  • 4.50
    みや旅行

    This was my first st...

    This was my first stay. From the moment I entered, the subtle pleasant scent, beautiful scenery, and welcome drink made me feel glad I came. The room was spacious and open. The meals were buffet-style and enjoyable in a moderately spacious setting. However, there were few elevators, which might be slightly inconvenient for elderly guests or families with small children. I’m happy to have stayed here during my first trip to Ise.

  • 5.00
    mokomoba

    Please visit us.

    It was a very comfortable hotel. The illuminated view of Mitsushima from the room was lovely, but the star-filled night sky was truly breathtaking. The beauty of the sunrise rising from the horizon was exceptional. The buffet for both breakfast and dinner had a wide variety, leaving us fully satisfied. On the second night, there was a special dish prepared with extra care, which made us feel the accommodation's warm hospitality.

  • 4.67
    まめまめぱんだ

    Stunning View

    We stayed in the Sakura Special Japanese-Western Room for a family trip. The view from the lobby was amazing, but the view from our room was absolutely stunning as well. The room had a massage chair, ReFa hair dryer, and even an iron, which made us very happy. Although not many in number, having access to manga to read was also a great touch. Many of the staff were foreigners, but there were no language issues, and everyone greeted us with smiles and excellent service. As mentioned in reviews, the buffet was incredibly delicious. If I may be indulgent, I would have preferred miso soup with lobster broth instead of bouillabaisse for breakfast. I accidentally left something behind in the room but contacted them immediately; they sent it right away and I received it the next day—thank you so much! I would love to stay here again if given another opportunity.

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  • 2.17
    一休太朗16

    The beautiful view is ruined.

    I stayed at Accommodation Manpaku, and I was surprised when I entered the room. Sitting on the chair by the window, the parking lot was completely visible—and vice versa. While they probably wanted a full-window design, adding semi-transparent film up to 1 meter from the bottom would have made a big difference. The most critical issue was with the open-air bath attached to the room. There were gaps of about 15 cm on both sides of its handrail wall, making it visible from the parking lot. My wife and daughter refused to use it, but we managed by covering the gaps with rental yukata. For meals, we chose a buffet that had good reviews but regretted it. It was too crowded to relax, and honestly, neither dinner nor breakfast tasted great. We also rented a private open-air bath; however, poor drainage made it difficult to rinse off bubbles properly. Manpaku could improve by adding semi-transparent film on windows and offering in-room dining options for meals. The only positive aspect was that all foreign staff members greeted us warmly with smiles—it was comforting. Unfortunately, I don’t think I’ll return for a second stay.

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  • 4.50
    simmm

    For a birthday trip

    Check-in We were kindly guided from the entrance. Thank you for taking photos for us. Lobby The view was beautiful, and the welcome drink was delicious. Room Our room on the 8th floor had lovely cherry blossom wallpaper. The air conditioning worked well, keeping the room cool. The windows had no screens, allowing an unobstructed view of the scenery. Meals Both dinner and breakfast were satisfying. Late-night Bar The bartender and staff arranged a thoughtful birthday celebration, which made everyone very happy and grateful. Additional Notes: - The private beach had many branches scattered around, but it offered a great view for photos. With better maintenance of the beach area, this accommodation could become even better. - There is a sauna available; however, the cold bath was lukewarm, and there were only chairs for relaxation in the dressing room. Summary: This accommodation has wonderful staff with warm smiles and serves delicious meals!

  • 2.00
    Kkcd

    It was a stay for a ...

    It was a stay for a special occasion, but both my partner and I were left with nothing but dissatisfaction, recognizing this as the worst accommodation experience. At check-out, despite having three front desk staff present and two of them unoccupied, not even a simple "May I assist you?" was offered. Having stayed at various accommodations ranging from budget to high-end and also worked as front desk staff myself, it is regrettable that even the most basic service expected at any business hotel was not provided. For the price paid, this level of service from Japanese front desk staff is by far the worst I've encountered. Staff standing idly without moving their hands or offering assistance despite making eye contact reflects not just poor training but perhaps an inherent attitude problem among your Japanese staff. The half-smiling demeanor throughout their service was infuriating. Additionally, shouting "Mr./Ms. [Name]!!! You haven't settled your bill!!!!" loudly on the shuttle bus for other guests to hear—despite it being your mistake—is beyond comprehension. If there are oversights like forgetting to collect accommodation tax, shouldn't this be standardized during check-in? Is there truly a need for idle staff to stand at the front counter during busy check-out times? Are such employees who shift blame onto guests instead of acknowledging their own mistakes really necessary in a hotel? This hotel demonstrated incorrect customer service practices in every aspect. This is genuinely the first time in my life I've had such an unpleasant experience with an accommodation—it's almost impressive in its own way. On another note, foreign staff handling meal guidance and shuttle bus operations were very pleasant with wonderful smiles despite potential language barriers. In contrast, certain Japanese staff seemed blatantly out of place due to their misplaced attitudes. A 1,000 yen discount coupon was included with my receipt; however, I would never recommend this place to anyone around me. Even something as simple as folding receipts properly wasn't done correctly—the paper crumpled inside made me laugh out of disbelief. It felt like mockery. Thanks to this experience, our trip turned into nothing but wasted time and unnecessary stress. Toba Grand Hotel seems specialized in providing such unpleasant experiences. I cannot recommend staying here for any special or important occasion.

  • 5.00
    るぱんちゃん。

    It was absolutely excellent.

    I stayed with a wheelchair and my room was "Namioto." The Yogibo in the room helped soothe my tired body, and the onsen was relaxing and enjoyable. I stayed with a buffet course, which offered an array of absolutely delicious-looking dishes that even my food-loving companion couldn't finish half of them but was delighted nonetheless. Despite the crowded buffet, the staff's perfect service made everything smooth. All staff members were polite and kind, including international staff who spoke excellent Japanese and had such warm smiles. There were about three steps to access the lounge or shop; it would have been nice to have a simple ramp for wheelchairs. It was such a wonderful hotel that I didn’t want to leave and truly wish to visit again. Thank you very much!

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  • 4.33
    にゃおみー

    It was my first stay in a year.

    I stayed at this accommodation for the first time exactly a year ago and had a very good impression, so I decided to stay again this year. Last time, I stayed on the Sakura Floor, so this time I chose a room with an open-air bath in Mashiro. However, as soon as I was shown to the room, I noticed issues with the toilet, sink area, and bedhead lighting and contacted the front desk. After some time and confirmation of these issues, I was moved to another room (two doors down), but the new room seemed less clean than the first one in terms of floors and walls. In particular, there were visible stains on the wall next to the toilet seat and dirt on the inside of the door. The floor also had black stains in places, and there were ring marks left by glasses on the table set placed on top of wooden flooring. Perhaps it was due to sudden use of this room that cleaning wasn’t thorough? As for meals, overall they seemed lower in quality compared to last time. Almost all staff members were foreigners this time around; previously sushi was prepared by Japanese chefs if I recall correctly. Many guests likely have high expectations for dishes prepared at an open kitchen with entertainment elements included; however when asking questions about food preparation or ingredients responses came back awkwardly phrased or irrelevant due poor command over Japanese language which felt disappointing. Lastly during checkout no apology whatsoever regarding inconvenience caused from switching rooms occurred leaving negative impression despite location scenery being absolutely wonderful!

  • 4.50
    呑ん兵衛ママ

    I was 100% satisfied until the check-out process.

    We stayed in the Waon Special Room for two nights with our beloved dog to celebrate our wedding anniversary. The lobby, located on the 5th floor of the building, offers a full view of the ocean, creating a refreshing and exciting atmosphere. The Room also had a stunning view from its raised tatami area, and we enjoyed relaxing with our dog on the Yogi cushion sofa. We opted for the buffet for meals, which was both diverse and delicious. (The staff members from abroad were very dedicated to their service, leaving a positive impression.) Although some areas like the large public bath and parts of the Hotel felt dated, thoughtful touches throughout made it comfortable. We would love to stay again! Below are points we appreciated as well as areas for improvement: **[Positive Points]** 1) The guest room was recently renovated and maintained cleanly without any odors. 2) The meals were fresh, varied, and delicious—showcasing an eagerness by the Hotel to improve further in future endeavors. 3) Relaxing in the large public bath while gazing at Mitsushima Island was truly enjoyable. **[Points for Improvement]** 1) As already discussed with Hotel staff but worth reiterating: when handling monetary transactions with guests, it is common courtesy to provide explanations and confirmations clearly beforehand. Please ensure charges are agreed upon before requesting payment during checkout procedures. For instance: placing a tray over important documents like invoices without showing details or dismissively saying "We'll issue you a Receipt" is not acceptable behavior. Guests come here seeking memorable experiences; please keep this in mind when providing customer service. 2) We looked forward eagerly to using our private open-air bath; however—nature being unpredictable—we found insects scattered across its surface after flying into it. Despite trying nets etc., discomfort prevented us from enjoying this feature fully. Perhaps installing modern covers or lids could help resolve such issues? This is an earnest request!

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  • 4.33
    るんのすけ

    The view is spectacular.

    I had been wanting to stay here for a long time and finally got a chance after being on the waiting list. The staff, many of whom are foreigners, were very friendly and spoke excellent Japanese. The room was on the 8th floor and had been recently renovated; it was very clean, and the bedding was extremely comfortable. Both the bath and the open-air bath were wonderful, with slightly silky water that felt great. However, while I didn’t notice it at night, in the morning I found that the dressing area smelled slightly musty. I was looking forward to enjoying sashimi during dinner but found it a bit disappointing. That said, all of the other dishes were delicious and exceeded my expectations! There was even a small serving of spiny lobster. I ate so much of everything else that I couldn’t make it to sushi or steak! For breakfast, grilled fish, sea bream chazuke (rice with tea), and bouillabaisse stood out as particularly tasty options. The desserts were also delightful—apparently made by an in-house pastry chef—with cheesecake and cookies being especially memorable. This is definitely an accommodation I would love to stay at again!

  • 4.83
    ともばば

    The view was amazing.

    The room we chose was a Room with an open-air bath, and it was more spacious and beautiful than we imagined. The large living room windows and the view from the open-air bath were breathtaking. The breakfast and dinner buffets offered a wide variety of delicious dishes. Above all, the staff's hospitality was outstanding; everyone was polite, friendly, and their smiles left a lasting impression.

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  • 4.00
    イグリン

    I had a pleasant stay in a Room with very beautiful scenery.

  • 3.00
    オバ_プリ

    Our buffet is not up to par.

    The buffet was delicious, but there were some disappointments. Most of the staff were non-Japanese and sometimes had difficulty understanding the drink menu or communicating effectively. The all-you-can-drink option, priced at 2,750 yen, lacked wine and was underwhelming. The spiny lobster was small and a bit troublesome to grill.

  • 5.00
    余生を楽しむムーミンパパ

    The hospitality and service were exceptional. 6 out of 5 stars!

    We enjoyed an elegant time overlooking Toba Bay. The view of Toba Bay from the room, the Onsen public bath, and the meals were all satisfying. Attention to detail was evident in the yukata and amenities provided. Many of the hotel staff at places like the dinner venue were foreigners (as is common nowadays), but their service was excellent. For example, when we informed a hotel staff member about a dish that had run out at the dinner buffet, they not only replenished it within a minute but also came to our table to inform us personally—this was quite surprising. We used the shuttle service between Toba Station and the hotel, and despite light rain, the driver provided very kind and courteous service. Although I initially thought that the hotel might be old, it has been renovated beautifully, leaving us completely satisfied in every aspect.

  • 5.00
    moppyhappy12

    It was a very good accommodation!

    We arrived significantly late due to a route mistake but managed to make it just in time for the welcome drink. The staff kindly accommodated us, which was very helpful. Although this is not a "Welcome Baby" accommodation, there was a kids' corner prepared during meals, and we stayed in a room with an open-air bath (Manpaku), allowing us to relax comfortably without any worries. The buffet was unforgettable, especially the sashimi, tai chazuke for breakfast, and French toast—they were absolutely amazing. We enjoyed plenty of fresh seafood from Ise and were satisfied after our 2-night stay with no regrets about missing out on anything. The staff included many foreign workers and senior personnel who all had wonderful smiles and greeted us warmly. Recently, we've noticed more accommodations employing foreign or senior staff; however, their service here stood out as one of the best we've experienced so far. The women's bath offered an incredible view—very open compared to many places nowadays where fences obstruct the scenery. My husband mentioned that the men's bath view wasn't as great; it would be nice if they implemented a rotation system for better enjoyment of both baths! This accommodation is conveniently located near tourist spots like Toba Aquarium and Ise Jingu Shrine—we would love to stay here again! Thank you very much!

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  • 3.83
    まさ

    Family Trip

    Stayed during my first GW trip. The view from the room was very beautiful, but the response from the front staff was quite disappointing. However, the room had been renovated and was new and very clean. The bath was also great. The meals were buffet-style with plenty of options to choose from, which was nice. The staff who assisted during meals provided excellent service. Thank you very much! I would like to stay again if I have the chance.

  • 5.00
    どんぐり隊長

    Exceptional Hospitality!!

    The food was delicious, making it a very satisfying and enjoyable trip. One suggestion: Since the lounge has such a great atmosphere, it would be wonderful if drinks could be served until 11 PM. I understand there may be compliance considerations for the staff, but please consider this. Thank you very much. Toba Grand Hotel truly is a hotel that spreads happiness to its guests with countless smiles. I look forward to staying again!

  • 4.00
    飛級

    Stunning View

    Overall, I was satisfied. There were plenty of welcome drinks like a buffet upon arrival at the Hotel, and enjoying coffee and cookies while gazing at the sea was fantastic. The meals offered a variety of options, all of which were delicious. Most of the staff members were foreigners, but they were all very pleasant.

  • 4.83
    くろむしちゃん

    Delicious meals and stunning views.

    The front's panoramic view is stunning, and the scenery is truly satisfying. The view from the Room was also amazing. Although the building shows its age, it is well-cleaned and there were no unpleasant points. This not-too-large Hotel offers a calm atmosphere without feeling lonely, allowing you to relax and fully enjoy the scenery. Both breakfast and dinner were extremely delicious with a highly satisfying buffet offering great value for money. The vibrant red sunrise seen from the bath or Room was breathtaking. I would love to stay here again!

  • 4.33
    はぷな

    First time using it.

    The parking service was pleasant, and the Room and meals were great. However, one disappointing point was that the Room door sometimes didn’t close properly. The hallway had a wonderful scent, and I wanted to ask at the front desk what it was before leaving but forgot. I would have liked to know.

  • 3.33
    めめりんご

    One steak per person.

    I stayed because the reviews were good. There were no welcome fruits as mentioned in previous reviews. While a welcome drink with one alcoholic beverage is allowed, the whiskey was not good. I had high expectations for the meal, but I wished they served better tuna. Also, it was stated that there would be one steak per person. At a buffet? Towards the end, there was no one to fry tempura, so I couldn't eat it. While freshly fried tempura was nice, the shrimp were really thin and the spiny lobster was too small to taste or feel like I ate anything substantial. The oysters were also extremely small. The room looked stylish in photos but felt cheap in reality. The onsen had a semi-open-air bath and a shampoo bar which was nice. Since there wasn't much to see around, we aimed for meals and ended up being slightly disappointed.

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  • 4.83
    あまちゃん

    Both the meals and the bath were satisfying!! The customer service was also attentive.

    Both dinner and breakfast were delicious. The seafood was fresh and tasty. I think it was the best buffet meal I've ever had at a Hotel. The bath was spacious, and I enjoyed it while watching the magnificent ocean view. The staff's service was courteous and excellent. The Room had just been renovated, so it was clean. I would like to visit again.

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  • 3.50
    トレクスくん

    Winter Room

    The glass-walled Room is nice in summer, but in winter, it's too cold. If you close the fusuma, it can slightly reduce the cold, but the TV is also behind the fusuma, so it becomes invisible. The arrangement should be considered more.

  • 4.17
    2papa

    Good for the price, but...

    I stayed in the Sakura Floor Special Room. There are traces of the past in places like the corridors and exterior, but the room is spacious, the buffet meals are varied and tasty, and the room amenities are well-equipped, which made the children happy. I think the satisfaction was higher than the price. However, just one point! When I tried to add water and took out the tank of the humidifier-equipped air purifier in the room, it seemed completely unmaintained, with black mold from the tank and the filter covered in red mold, making it unusable. It was a situation where the air purifier was spreading mold. Guests staying should be cautious. Other than that, I was satisfied.

  • 3.67
    ドンキー2525

    The meals are excellent.

    I have been a repeat visitor for worship at Ise Jingu. The meals in the morning and evening are always very satisfying. Many foreigners are working here, but they provide pleasant service with greetings and smiles. One point of disappointment was the handling of unfinished alcohol bottles from meals to be consumed in the Room, which was not smooth and included some unpleasant remarks. Overall, it was good, and I would like to use it again. It was also nice that the sauna was in operation.

  • 4.33
    天空2号

    The meals are excellent.

    Thank you for your recent stay with us. We would like to report the positive and negative aspects of your experience. The dinner was very delicious, and the breakfast was also good with a wide variety of dishes. It was quite warm with the air conditioning on until late at night, but around midnight, the temperature in the Room started to drop. Upon investigating the cause, we found that cold air was entering from the area adjacent to the sea next to the bedroom, and this wind was coming into the bedroom. There was a sliding shoji door, but there was no wall above the shoji, allowing the cold wind from outside to enter. It would be fine in summer, but it is cold in winter. If there were something like a removable acrylic board, it would significantly help block the cold. Additionally, there was a very strange smell in the small Room just inside the entrance door, which made us feel uncomfortable. The Room number is 302. It's a shame because the food was delicious. We would like to request a check on the smell and the cold wind from the sea. We are not sure if other guests feel the same way.

  • 2.17
    ゆっくり温泉につかりたい

    The bath is disappointing, to say the least.

    The bath was too far from the Room, which was very inconvenient. The bath we finally reached was too old in design, and to get to the open-air bath, we had to go through the indoor bath and the changing room, which made our bodies cold. The bath experience was the worst. The meals were not as good as they appeared online and were disappointing. The customer service was excellent, but I don't think I will visit again.

  • 4.67
    hanguru3

    Used for a commemorative trip.

    I used it for an anniversary trip with my husband. There were many foreign staff, but everyone was smiling and pleasant. Some parts of the Room were old, but the view was excellent, and I was able to relax comfortably. There is a large public bath, but the private open-air bath was nice.

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