รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Nishinagato Resort - 2หน้า

(จังหวัดยามากุจิ/น้ำพุร้อนชิโมโนเซกิ สึคุโนะ) [ทั้งหมด 77 ห้อง]
คะแนนรวม
4.02
(139)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.93
  • สิ่งอำนวยความสะดวก
    3.63
  • การบริการลูกค้า
    4.17
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.24
  • ความพึงพอใจ
    4.02
  • 3.67
    midori kei

    Family Trip

    The view from the Room was excellent. Since the Room was at the very end, it was far to the bath, and the hallway on the first floor was cold. On New Year's Eve, we were able to eat toshikoshi soba, and the ozoni the next day was also delicious.

  • 1.33
    NT639

    It was not the Room at the time of Reservation!

    The last stay of the New Year holidays was at this hotel. I made a reservation through this site a few months ago. Although it was the New Year holidays, the rate was set high for two people, but I liked the clean room in the photos and the location shown in the photos, and I was looking forward to the onsen and the room. However, the room assigned on the day was different in terms of facilities, furniture, and interior from the photos at the time of reservation. When I confirmed with the hotel, they admitted that the photos were of renovated rooms and said that the room I stayed in was different. Honestly, I was very disappointed and felt angry because I was captivated by the photos and made the reservation. The room facilities I stayed in were old, and the facility had noticeable drawbacks. Even if I conceded on the location and meal content, I was disappointed with the room's interior facilities. Despite it being the New Year holidays, I had prepaid a high amount, which increased my dissatisfaction. The meals were a New Year buffet with a variety of ingredients and dishes, which was impressive, but I was concerned about the sleeves of the guests' indoor wear touching the food, raising hygiene concerns. The tongs, chopsticks, and spoons were reused without replacement, making them look very unsanitary with food stuck on them. Also, the corridor to the room and the hallway inside the building were accessed by stairs, and there was no heating, so it was too cold to use in indoor wear due to the old windows. Especially, I was very dissatisfied and inconvenienced by having to use long stairs to approach a room for which I paid a special amount. If it had been clearly stated when making the reservation, I would not have reserved. I want the misleading descriptions and photo postings that cause customer misunderstandings to be immediately improved. First, I chose a room with a bed, but the mattress was a thin Bonnell coil mattress, and the springs hit my back, making it painful and preventing a good night's sleep. There was also a large sofa in the room, but it was very uncomfortable to sit on, and when I questioned the design and lifted the simple cover, I was surprised. They were using a bed mattress with springs as a sofa, making it look like a sofa. The toilet door wouldn't close when someone was inside, making it unusable. The washbasin was not even a type found in modern business hotels and did not have a mixer tap. The trip I was looking forward to was greatly spoiled on the last day, and I regret choosing this hotel. I have trusted and used the site, but I am left with only disappointment. I strongly hope for a review and improvement of the site operation. Room facilities and specifications should be considered important points.

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  • 3.00
    YoshiKaiser

    The access to the Ro...

    The access to the Room, bath, and restaurant was too poor. It will probably be renovated in the future, but bold changes are necessary. The description of a room with an open-air bath was also quite different from reality and did not feel like an accurate expression.

  • 4.67
    ユウたん

    Beautiful view from the Room

    We parked the car and walked to the Room, and the renovated Room had a glass wall with the ocean right in front! It was very lovely. The meal was disappointing as the crab was salty and sparse, and I expected to have more fresh sashimi from the Sea of Japan, but it was disappointing... However, there were many varieties, so for our family, breakfast was more fulfilling. Overall, the price was reasonable, and we left satisfied. Thank you very much.

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  • 5.00
    パグはな

    The room was spaciou...

    The room was spacious and had a great view. The open-air bath in the large public bath was very refreshing and pleasant. Both dinner and breakfast used a lot of local ingredients, and everything was delicious. Although there were some areas that felt a bit old, it was very clean and well-maintained, making it a very nice property.

  • 4.00
    うなぎperori

    The view is excellent.

    The Hotel was older than expected, but the view was fantastic. It was a pity that I couldn't see the sunset I was looking forward to due to the bad weather. I wish there had been towels in the bathroom.

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