Tateshina Grand Hotel Takinoyu

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Thank you very much for staying at Tateshina Grand Hotel Takinoyu. We are truly delighted that you chose our Hotel for your important family trip and that you had a comfortable stay. As a “Welcome Baby” Accommodation, we are pleased to hear that the baby baths and bath chairs provided in the large public bath and private baths were helpful, allowing you to use them with peace of mind just as you would at home. We are also glad to know your child enjoyed the baby food available at our buffet. At the same time, thank you for your feedback regarding the variety of baby food. We will take it into consideration as we work to improve satisfaction for more guests. Regarding your Room, while we are happy you were able to relax in the Japanese-style room, we apologize for any concern caused by items within a child’s reach such as shoji screens, the fixed-line telephone, and the safe. Your insights—shared from actual experience staying with a small child—are extremely valuable, and we will use them as reference when considering improvements to our environment and amenities. We also appreciate your suggestion about lending out baby playpens, which we will keep in mind as part of our ongoing service enhancements. We are very pleased that you were able to fully enjoy your family trip, including sightseeing in the surrounding area. We will continue striving to be a Hotel where guests traveling with small children can stay with confidence, while further improving comfort and service. Please do visit us again with your family as your child grows. All of us look forward to welcoming you back. Tateshina Grand Hotel Takinoyu Accommodation Department

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Thank you very much for your continued patronage of Tateshina Grand Hotel Takinoyu. We were delighted to read that you were satisfied with our baths and cuisine during your first stay, and that you enjoyed your meals even more this time than before. We are also relieved to know that you and your family were able to soak in the Onsen and relax at your leisure. However, we sincerely apologize that a clipped toenail pierced the sole of your foot when you entered your Room. This should never have happened, and we deeply regret that our cleaning and inspections were not thorough enough. We take your feedback very seriously, will further strengthen our post-cleaning checks, and will work diligently to prevent a recurrence. Thank you as well for your kind words about the flowers in the lobby. We will continue to cherish creating a space where guests can feel the changing seasons. We would be grateful if you would visit again to enjoy a relaxing time in Tateshina’s Onsen. We look forward to welcoming you and your family again. Tateshina Grand Hotel Takinoyu Accommodation Department

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Thank you very much for choosing Tateshina Grand Hotel Takinoyu. We are truly delighted that you selected our Hotel again for your ski trip, following last year. We sincerely apologize that you were kept waiting at check-in due to the service provided by a staff member in training, and that our guidance was unclear, taking up your valuable time. Even though we were busy, we are very sorry that we could not help you spend your important time after arrival comfortably. Going forward, we will review our training system and further strengthen support from senior staff to ensure smoother and clearer guidance. Despite this, we greatly appreciate your kind comments that you were satisfied with our dinner and breakfast as well as the Onsen. If you were able to relax in the Onsen after skiing, nothing would make us happier. Encouraged by your words, “I would like to stay again next year,” we will strive to ensure complete satisfaction in every aspect, including our service, on your next visit. All of us look forward to welcoming you again next season. Tateshina Grand Hotel Takinoyu Accommodation Department