รีวิวและความประทับใจจากผู้เข้าพักที่ Inatori Tokai Hotel Yuen: A Scenic Hot Spring and Seafood Feast Inn

(จังหวัดชิซูโอกะ/อิซุ อินาโทริ) [ทั้งหมด 40 ห้อง]
คะแนนรวม
4.37
ดี (55)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.27
  • การบริการลูกค้า
    4.31
  • อาหาร
    4.39
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.47
  • ความพึงพอใจ
    4.40
2.50
かまたのみやこびと

About the Cuisine

I was drawn to the "Seafood Feast Accommodation" and made a reservation, but the sashimi lacked freshness, and the simmered golden eye snapper was terrible. I had delicious simmered golden eye snapper in Inatori before, so I went with high expectations, but the fish was dry and had an unpleasant smell. It seemed like they used frozen fish. I thought there would be no disappointments since I booked through IKYU.com, but it turned out to be a letdown. Additionally, the staff's hospitality upon arrival was poor, showing that this accommodation lacks proper training.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2
  • 3/3/2025～
  • 2 คน 1 ห้อง
  • [Hollywood Twin Room with Open-Air Bath] *Non-Smoking
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at our accommodation. We sincerely apologize that we were unable to meet your expectations regarding the meals and staff service, despite your anticipation of enjoying your stay with us. In particular, we deeply regret that the freshness and taste of dishes such as simmered golden eye snapper and sashimi did not meet your expectations. While we strive to provide the freshest ingredients possible, we take seriously the fact that the quality was not satisfactory and will review our cooking methods and sourcing practices. Additionally, we sincerely apologize for any discomfort caused by our staff's service. We are committed to warmly welcoming our guests and ensuring a comfortable experience, and will continue working on improving our services. Thank you very much for sharing your valuable feedback. We will strive to provide even better hospitality in the future.

ดูรีวิวทั้งหมดของInatori Tokai Hotel Yuen: A Scenic Hot Spring and Seafood Feast Inn