รีวิวและความประทับใจจากผู้เข้าพักที่ Toya Sun Palace Resort & Spa (Granbell Hotels & Resorts) - 2หน้า

(ฮอกไกโด/น้ำพุร้อนทะเลสาบโทยะ) [ทั้งหมด 324 ห้อง]
คะแนนรวม
3.61
(259)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.07
  • สิ่งอำนวยความสะดวก
    3.32
  • การบริการลูกค้า
    3.76
  • อาหาร
    3.53
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.44
  • ความพึงพอใจ
    3.52
  • 5.00
    はひー

    A bit disappointing

    The onsen was very nice, but I made the reservation looking forward to the pool. However, it was closed due to renovations. It was a bit disappointing that it wasn't mentioned on the homepage at the time of reservation that the pool would be unavailable due to renovations.

  • 3.00
    しんちゃんさん2

    Family Onsen Trip

    The price was reasonable, so I decided on a Multiple Night Stay. However, I noticed that there were certain time periods when the Onsen was not available. According to the Hotel's explanation, they had announced this on their website and other platforms, but I felt that there was a lack of consideration for guests staying for Multiple Night Stays. At an Onsen Property, while the purpose of the stay may vary from person to person, it is natural to assume that one of the main purposes is to enjoy the Onsen. From this perspective, I believe there was insufficient consideration for guests on a Multiple Night Stay. I would like to request that special attention be given to this matter for future stays.

  • 4.17
    koushi3

    It can't be helped, but...

    Both adults and children from China displayed poor manners, making dining and bathing experiences unpleasant. We were with an elderly person with mobility issues, and when we requested a nearby parking spot, we were told it was impossible unless the driver had mobility issues. However, upon checking out the next day, we saw several cars parked in a row in front of the Hotel. Moreover, they all had "wa" license plates. It was hard to believe that all the drivers had mobility issues. It felt somewhat unfair.

  • 3.00
    funclee

    The best view, the worst dinner

    The scenery is incredibly beautiful, and the view from the large floor-to-ceiling windows is unbeatable, but the dinner is very unappetizing. The renovation of Waterland is a major disappointment.

  • 4.83
    通行帯違反

    Stains on the spoon

    It's a minor detail, but when I took a seat and checked the spoon, there was quite a bit of dirt (probably chocolate) on both sides. I understand it's impossible to clean everything perfectly, but I found that level of dirt unacceptable. Therefore, I rated my satisfaction as 4.

  • 4.67
    テストはきらいですか

    Lake Toya in October

    I visited during the October holiday. The weather was great, and the view of Lake Toya from the hotel lobby was breathtaking! I read a review about watching fireworks from the onsen, but it seemed crowded, so I watched them from a boat instead. The dock is about 1 kilometer away, but it was perfect for an evening walk. The dining venue was spacious and the food was delicious. The room had no heating; I wonder if it's the same in winter? I would like to come back during a season when the starry sky is beautiful.

  • 1.83
    たひびと

    The bath is very nice.

    The infinity bath was amazing. The time spent leisurely gazing at Lake Toya was the best. Check-in was after 3 PM, and we were informed that dinner would be at 5:30 PM. Since we were considering using the indoor pool, we asked about the pool hours and were told it was open until 8 PM. When we mentioned that we wouldn't be able to use the pool if we had dinner at that time, they said there were only a few slots left and reluctantly offered us the next available dinner time, which felt very unpleasant. There was no guidance from the front desk to the elevator leading to our room, so we asked the shop staff, but their guidance was also unkind, not considering that it was our first time using the facility. We didn't have high expectations since we had booked a room without specifying preferences. As expected, it was an old Japanese-style room with outdated and not very clean water facilities, and the hallway to the room had a strange smell. We didn't use the room's water facilities and mostly used the large public bath, which was pleasant. For the buffet meal, Chinese guests started lining up 30 minutes before the start time. In a huge room, a large number of people (mostly Chinese) lined up to get food, which took a long time. Since we couldn't relax, we left after having only the available food. If you're okay with just filling your stomach, there are plenty of options. There was no offering of delicious ingredients that you can eat in Hokkaido. I wonder if there's a plan without meals? I recommend eating outside or going to Seicomart.

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