รีวิวและความประทับใจจากผู้เข้าพักที่ Izumigo, Altia Toba Hotel

(จังหวัดมิเอะ/โทบะ・น้ำพุร้อนอันราคุจิมะ) [ทั้งหมด 72 ห้อง]
คะแนนรวม
4.17
(189)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.13
  • สิ่งอำนวยความสะดวก
    4.04
  • การบริการลูกค้า
    4.25
  • อาหาร
    4.18
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.19
  • ความพึงพอใจ
    4.23
  • 4.00
    ミッフィーミッフィー

    We made wonderful summer vacation memories at the pool and the observatory! The meals were plentiful and delicious.

  • 3.83
    通りすがりのパパ

    There are some good points, but there’s also room for improvement…

    We stayed as a family of four: my wife, one elementary school child, and two younger children. Our kids enjoyed it so much that they even wrote letters to the staff when we were leaving, and our whole family was very satisfied with the stay. Because the location, meals, and many other aspects are so appealing—and the Hotel has great potential—I’d like to share both positives and areas for improvement with high expectations. [Positives] - The view of Ise Bay from the lobby and restaurant is outstanding. - The renovated pool is clean and a perfect size for both elementary school children and toddlers to play. - The all-inclusive snacks in the lounge were delicious, and we could truly relax. - Dinner is served as a course meal rather than a buffet, which felt very satisfying. The wide variety of sashimi and the Matsusaka beef dish were excellent. I also didn’t notice any issues with food temperature mentioned in other Reviews. - The Japanese-Western style Room was spacious and extremely functional. - Convenient access from major sightseeing spots, and reasonably priced compared with nearby Hotels. *We understood that moving luggage to the Room, laying out futons, self-service drinks, etc., are necessary cost-saving measures to keep prices affordable.* [Areas for improvement] - Check-in was noticeably crowded; please increase staffing. It was also inconvenient that there was no place to set luggage next to the counter. - The late-night spiny lobster ramen was delicious, but it wasn’t mentioned during check-in. - With a 7:30 p.m. dinner slot, it’s hard to make it in time for the astronomy observation cutoff; some adjustment would be appreciated. - There is only one soft drink machine in the restaurant, which causes congestion. Many families use soft drinks, so please consider adding more machines. Also, because the drink area is slightly tucked away, people tend to gather there and it gets crowded easily. - At breakfast, side dishes were ready but rice service was delayed. We’d like them served at the same time so we can eat together properly. - A clock visible from the pool would be helpful. - Some restroom locks are stiff; younger children may not be able to open them and could panic. - Perhaps because it’s right after renovation, some staff seemed unfamiliar with procedures. Meal operations looked complex and demanding, which made it hard to ask for help. The shared areas have been renovated and are comfortable; however around guest Rooms has not been renovated yet. There are several points for improvement, but everyone on staff worked very hard and responded quickly when needed—so we had a pleasant stay overall. We hope these issues will be addressed over time and that this will become an even better Hotel!

  • 2.67
    syyktake

    Maybe my expectations were too high...

    At check-in, we arrived a little early and were able to complete the procedures, but we were told the key could not be handed over until 3:00 PM, so we waited in the lounge below the lobby until then. We went to pick up the card key at 3:00 PM, but with limited staff it seemed difficult for them to handle both check-in procedures and card-key distribution. Perhaps due to the rain forecast, the pool was closed on our check-in day. It was also closed on our check-out day even though there were sunny breaks, which disappointed my grandchild. Although it is all-inclusive, there were no savory snacks at all to go with alcohol—only sweets like donuts and chocolate. At minimum, I would have liked rice crackers or cheese. Also, there was no alcohol in the morning, which disappointed my son. The beer and chu-hi servers felt unreliable as if they were close to breaking down. In our Room, putting sheets on the futons laid out in the Japanese-style room was difficult. It would be helpful if you could provide sheets that are easier for anyone to put on. The alarm clock by the bed was broken and kept blinking. I also noticed on our way out that there was a lot of dust under/around the chair by the TV stand area, which surprised me. Dinner was tasty overall, but it felt slow to be served—perhaps because staff are still getting used to things or due to understaffing. I hope this can be reviewed. Breakfast was already set up so we could eat right away and it was very good. My grandchild was satisfied with both breakfast and dinner. Tomato juice and soda that others mentioned in reviews were not available during our stay. The late-night spiny lobster ramen was delicious; however, it took quite a while before it was served. The Onsen has only four vanity stations for hair drying/styling, which feels limited. There were ReFa hair dryers, but I couldn’t figure out how to use them and struggled just to turn one on. Extra bath towels and towels are only available if you go to reception. If some were placed in small quantities in/near the changing area or near reception as well, it might reduce staff workload. My husband completed your Hotel survey (by email), but apparently there has been no reply from the Hotel.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.50
    ARAKAN

    We made wonderful memories thanks to the stunning views and warm hospitality.

    From the moment you step into the Hotel—whether in the lounge, your Room, or the restaurant—you can spend your time enjoying breathtaking views wherever you are. Dinner enjoyed while gazing out at the vast ocean filling the windows featured dishes that paired perfectly with drinks, and with free-flow beverages, we couldn’t help but indulge. Although the building is a bit old, the front desk and restaurant staff were warm and welcoming, and our whole family seemed to have a wonderful time. We’d love to come again next time with friends as well. Thank you very much.

  • 1.50
    ホテ旅

    Unbelievable.

    There’s too much to go into in detail. When I first entered the Hotel, I was happy to see the beautiful front desk, lounge, and ocean view. That was the best part of the stay. What does “rebranded opening” mean? The Room I was shown had not been renovated. It also smelled bad, which made me very uncomfortable. The food itself was fairly good, but it took over two hours. I had several unpleasant experiences there as well. The staff response was also poor. They apologized only in the moment each time and did not seem able to anticipate what would happen next. This was the first time I’ve ever had such an unpleasant experience. I will never use this Hotel again.

  • 3.50
    MI-SIA

    A bit disappointing.

    I made a Reservation with high expectations because it was advertised as all-inclusive. However, the lounge had very limited seating, so I had to stand for a while to enjoy my drink. I expected to relax there after dinner or before breakfast, but only drinks were available and there were no light snacks, so I couldn’t unwind. It was somewhat disappointing.

  • 1.00
    TkyM15

    This Hotel was a hug...

    This Hotel was a huge disappointment. After checking in and entering the Room, there was only one tissue in the washroom, and the toilet paper was almost empty with no spare. The Hotel also had a strange odor throughout and it smelled unpleasant. Even though we were looking forward to dinner, everyone was kept waiting in front of the door even after the start time, and the food took a long time to arrive. Complaints were heard from several tables. The food was cold and not tasty. The wait was so long that dinner took three hours. Then we went to the large public bath, and used towels were scattered all over the floor of the changing room. Breakfast was also terrible. Overall, I don’t even want to give it a 1-star rating. I’m disappointed with IKYU as well.

  • 4.00
    iseise

    Overall satisfied, but there is room for improvement in some areas.

    My family of four stayed for one night starting August 1. Since it was the first day after reopening as an all-inclusive Hotel, we booked with high expectations. Overall, there were some great points and a few concerns I’d like to share. ◯ What we liked The front desk and lounge offer breathtaking ocean views that truly feel like an escape. Our room was on the second floor, and we were very satisfied with the clear view of the sea. The complimentary drinks in the lounge were also great, including local craft beer. ◯ What concerned us After checking in around 4:00 PM, we were asked at a separate counter to choose dinner and breakfast times. Dinner was set for 7:30 PM and breakfast for 8:30 AM. We were told the venue would be on the 4th floor, but when we arrived at the restaurant at our assigned time, staff said they weren’t ready yet and asked us to wait about 10 minutes. I believe more than 20 guests were waiting as well. In the end we waited about 20 minutes, and when we finally checked in, we were told, “The venue is on the 1st floor,” so we had to move to a different location on the first floor instead. The meal was a standard course menu, but we enjoyed it. After dinner, I asked at the front desk—just in case—whether our breakfast time could be changed. I was told that “6:30 AM on the 4th floor is available,” so I requested the change (though I still felt a bit uneasy). The next morning at 6:30 AM, we went to the 4th-floor restaurant as instructed. After checking a paper Reservation list, staff again said it would be “8:30 AM on the 1st floor.” When I explained that it had been changed for us, they replied, “We’ll prepare right away—please wait about 10 minutes.” While waiting and trying to stay calm since it was opening day, another male staff member came out and said there was actually no availability after all and asked us to return to our original time slot. After explaining what had happened again, they said another guest would arrive at 7:30 AM so it would be fine if we finished before then. It was already 6:50 AM by that point; we accepted and ate quickly. The food itself was delicious. I understand some issues are unavoidable on opening day; however, with more guest-focused communication and smoother handling by staff, this could become an even better Hotel—and I hope things improve going forward.

  • 3.83
    タクモさん

    Great value for money

    The building has a sense of history, but it was clean and did not feel particularly old. The meals were a bit disappointing as there didn’t seem to be much seafood, but the portions were just right and everything was tasty. (I was a little surprised that the first dining time was 5:45 pm and the next was 7:45 pm...) Choosing the Western-style breakfast was the right decision. I’m very satisfied that I could stay at this price. When I visit Ise again, this will be one of the Hotels I’d consider.

  • 3.33
    kazu3154

    It was disappointing that the information about membership registration was insufficient.

    We used two Rooms, 417 and 404. Here are my comments on Room 404.\nThe Room is a twin Room with an open-air Onsen bath. Overall, it feels a bit dated, and I think it may be time for a renovation. However, the cleaning was thorough and there were no issues.\nThe open-air bath was extremely comfortable. The tub is very large—I'm 182 cm tall, and even so I couldn’t reach the end with my feet. The weather was great as well, so the morning bath in particular was amazing.\nWe also used the restaurant: Japanese cuisine for dinner and Western-style breakfast. In both cases, the staff were polite and the food was delicious, so we were satisfied. Check-in was smooth.\nHowever, one issue: while waiting to check in, a female staff member explained membership registration and said we could Earn Points at this Hotel as well as other group Hotels, so I decided to join. After registering, 1,000 sign-up points were added. Another member benefit is a 5% discount on meals (excluding some items).\nWhen I asked at the restaurant whether points could be used, I was told “Yes.” They said to charge it to the Room and then tell the front desk at checkout. But when I did so the next day and said I wanted to use my points, I was told that this Hotel’s system is not yet set up for it and that points cannot be used here. The same response was given regarding the 5% discount.\nHonestly, I felt confused by this. If that’s the case, it should have been clearly explained when encouraging guests to sign up. I joined based on what was written in the brochure. Although I paid as billed, I cannot accept this situation.\nIt’s also an issue that different staff members give different answers—I would like this addressed thoroughly.\nOverall we were satisfied including with the price, but we hope for further improvements going forward.

  • 4.00
    あさりりん

    There is no safe.

    We enjoyed our meal with a great view from our seats, and the Room was also very nice. The Japanese-style dinner and breakfast were both delicious. The serving timing was good, and the portions were just right. At the very least, I wish yukata had been allowed for Japanese meals. It was disappointing—and surprising—that there was no in-room safe. Having multiple Shuttle Service times was helpful. We would like to visit again.

  • 5.00
    わかぽむ

    It was a wonderful Hotel with great value for money.

    I made a last-minute Reservation for a quick trip on the day, and it exceeded my expectations. The Room was spacious with a beautiful ocean view, the price was reasonable, I enjoyed the Onsen, and the American breakfast was delicious—everything was wonderful. The next day, I visited Amano-Iwato and Ise Grand Shrine, and it was a truly relaxing trip. I had no idea there was such a great Hotel in Toba! I would definitely like to visit again. Thank you.

  • 4.50
    r3984

    Overall, it was great.

    The meals were delicious, and the Onsen was very relaxing. If I may say, the miso soup felt a bit bland. I would love to visit again.

    • Review Image
    • Review Image
    • Review Image
  • 4.17
    ゲスト

    Year-End Family Trip

    The Onsen Hotel in Ise-Shima, Toba was excellent. The meals were delicious, with perfect timing for serving and warm hospitality, creating a pleasant atmosphere for an enjoyable stay. They warmly accepted a birthday message for my grandchild and even gifted us a commemorative photo of our dining experience! It turned out to be a refreshing trip where the whole family had fun and felt rejuvenated. Thank you very much!

  • 5.00
    リーダー万歳

    Ise Shrine and Toba Tour

    I was thrilled to find a room with four single beds! I wasn't too particular about other details as long as we could chat, but we enjoyed a perfect Onsen with just the right water temperature, a full-course French meal, and plenty of delicious bread. Breakfast was not a buffet, so we could take our time enjoying it. Our stay lasted 19 hours. The Shuttle Service from Toba Station by bus was also provided, making it an even more satisfying experience. All this at such an unbelievably reasonable price! Thank you so much, IKYU! I'll definitely check out your site again!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.50
    YOKIHI

    We stayed here after...

    We stayed here after visiting Ise Shrine. Although there are signs of aging, the cleanliness was impeccable, and the staff provided exceptionally pleasant service. From the second floor, we could catch a glimpse of the French kitchen. It was spotless and sparkling clean, making us want to visit again to try other delicious menu options. Thank you very much!

  • 4.67
    ゲスト

    I feel refreshed!

    The Shuttle Service to Toba Station was consistent and very helpful. The Room was spacious, clean, and comfortable to stay in. Thank you so much. While I understand the Hotel's policies, I thought it would be a bit more relaxing if we could wear yukata during the Japanese-style dinner—a small luxury wish. Still, everything was efficient, and the unmanned convenience store was convenient as well. The Hotel staff were kind and made our stay pleasant. Thank you very much!

  • 4.33
    ざぃーど

    Family Trip

    The location was excellent. The bath was very relaxing. However, the fish served during the meal had a slight odor. It would have been even better if shower caps were provided.

  • 5.00
    きいちゃんちっち

    We recommend the Premium Three Delicacies Course.

    We stayed for two nights to celebrate our 31st wedding anniversary. It became the perfect anniversary, thanks to the proposal from the reservation center and the excellent service from the restaurant staff on the day. Thank you very much. On the first night, we enjoyed Japanese cuisine, and on the second night, French cuisine—both were delicious. We highly recommend the Premium Three Delicacies Course.

  • 3.83
    丹波篠山の師匠

    Reasonably priced, neither outstanding nor disappointing.

    There were some low reviews, but after staying, it felt like an average level and not deserving of such harsh criticism. From check-in to meals, the staff provided explanations. While signs of aging in the facility were noticeable in places, they seemed within an acceptable range. Some mentioned that the Japanese-style dining area was dark, but it wasn't at a bothersome level. The food was average and not something to criticize heavily. If anything stood out, it was the price of drinks—quite high. A 120cc glass of sake was priced at 1,500 yen, and draft beer at 900 yen made me hesitate to order refills. One concern might be the quality of the hot spring water? Setting aside aging facilities, if the bath's circulation system were a bit stronger, perhaps the water could be cleaner.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    おバーズゆっこ

    Thank you for this year as well.

    Every year, our family of eight, including my daughter, son, and their families, enjoy a summer trip here. Everyone is very satisfied. The scenery is beautiful, the pool is fun, and the room with an open-air bath is fantastic. The staff are all kind, making our stay very pleasant. However, the atmosphere seems to change slightly each year, possibly due to staff reductions. Even so, this remains our favorite Hotel. If I may make one more request, it would be wonderful if simple lunch options could be offered again. Thank you very much. We look forward to visiting again next year!

  • 4.33
    じゅにきち

    Disappointed with the Ise Lobster Plan during dinner.

    For dinner, I had chosen the Ise Lobster Plan, so I was expecting a whole lobster (grilled or sashimi), but only a small amount of dishes using lobster were served. While I was satisfied with the room and service, the dinner was disappointing.

  • 2.83
    panchiyumi

    Has the quality declined?

    I have stayed at this accommodation multiple times, but I felt that the quality has declined. First, the room smelled very bad upon entering, and although I used the deodorizing spray provided in the room, it had no effect. Additionally, when I went to the large public bath intending to use the open-air bath, there were numerous floating particles on the surface that appeared to be dirt or something similar, so I decided not to bathe there. There were many other disappointing aspects as well. I used to love this place for its beautiful scenery, but it’s truly unfortunate...

  • 4.50
    咲耶太郎

    I decided to make a ...

    I decided to make a reservation on a whim and headed to the hotel, but I had already missed the shuttle service. There were no taxis available, and even when I called the taxi company, they were all occupied. Concerned about making it in time for dinner, I called the hotel, and they kindly came to pick me up at the station. Thank you so much! The building is old but very well-maintained, allowing for a comfortable stay. Since my room was ocean-view, I woke up early to watch the sunrise over the sea and was very satisfied with the experience. I wanted to use the hotel's pool as well, but since there were no swimsuits available at the shop, I gave up on that idea. It would be great if rentals were offered! The onsen was delightful—I enjoyed it three times! Both breakfast and dinner were incredibly delicious, and the service was excellent; I am extremely satisfied! Thank you so much again!

  • 4.50
    Travel K

    Hotel to Enjoy with Your Grandchild

    This is our second stay following last year. We stayed with our three grandchildren during their summer vacation. The accommodation features a moderately sized pool, a room with an open-air bath at a comfortable temperature, and a spacious balcony, which delighted our elementary school-aged grandchildren. While the meals and amenities were not particularly outstanding, it was still a very enjoyable and comfortable hotel experience, as reflected in my grandchild's comment: "I want to come back again next year."

  • 4.83
    あまーびれ

    Completely satisfied with the room featuring an open-air Onsen!

    I stayed here for a birthday trip. During dinner, I received a birthday message with dessert, and at checkout, I was given a printed photo as a gift. The pace of the meal was smooth despite having children with us, which made the course dinner very convenient. The 2,500 yen kids' meal with dessert was also delicious and very satisfying! The front desk staff were kind and welcoming. Above all, staying in a room with an open-air Onsen attached was amazing, and being able to use the pool until checkout in the morning was greatly appreciated! I would love to stay here again.

  • 5.00
    decedece

    Wonderful Hotel

    We stayed here for our wedding anniversary. It was a wonderful Hotel. The meals were excellent, and we enjoyed Japanese cuisine, which was all delicious. The Room was spacious and clean. However, one downside was the two steps inside the room; despite being cautious, both of us almost tripped once and felt it could be dangerous. A ramp or horizontal handrails might have been better (the handrails were vertical, so we didn’t notice them immediately). Other than this, everything about our stay was satisfying. Thank you very much! Toba is also a lovely place to visit.

  • 4.83
    ma3mi

    Stylish exterior and...

    Stylish exterior and delicious meals made for a very satisfying stay. The bath, including the open-air Onsen, was so enjoyable that I used it multiple times. The guest room was clean and well-maintained, and the view from the balcony was stunning.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    さくら花ちゃん

    It was comfortable.

    The staff's smiles and service were excellent, the Hotel was impeccably clean, and the large public bath was wonderful. Although there is no room charge system for payments, the shop features a self-checkout system, and you can conveniently order drinks or special menu items at the dining area cashlessly using your smartphone, eliminating waiting time at checkout. The dishes were colorful, beautifully presented, and had generous portions. Both my daughter with her kids' menu and I were very satisfied; however, even my husband (who isn't a big eater) found the portions slightly lacking. Young men might feel it’s not enough as well. We’d love to visit again during summer vacation when the pool is open! Thank you very much!

  • 4.33
    シュアラクレイム

    Delicious cuisine, relaxing moments, and stunning views.

    Despite not being a luxurious environment, the stay was relaxing and highly satisfying, thanks to various thoughtful touches. The spacious room, the view from the guest room window, and the delicious meals lived up to reviews praising its great value for money. While there were almost no complaints, we felt that the drink selection could be improved to match the quality of such excellent cuisine. My husband wished for better alcoholic beverages (even at a slightly higher price) that complemented the meals. Additionally, it would have been nice to have more options for after-dinner tea, such as herbal tea, Chinese tea, or roasted green tea. We stayed for two nights; although there wasn’t much variation in dinner menus between nights, everything was delicious enough to make up for it.

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น