Izumigo, Altia Toba Hotel

I made a last-minute Reservation for a quick trip on the day, and it exceeded my expectations. The Room was spacious with a beautiful ocean view, the price was reasonable, I enjoyed the Onsen, and the American breakfast was delicious—everything was wonderful. The next day, I visited Amano-Iwato and Ise Grand Shrine, and it was a truly relaxing trip. I had no idea there was such a great Hotel in Toba! I would definitely like to visit again. Thank you.

My family of four stayed for one night starting August 1. Since it was the first day after reopening as an all-inclusive Hotel, we booked with high expectations. Overall, there were some great points and a few concerns I’d like to share.◯ What we likedThe front desk and lounge offer breathtaking ocean views that truly feel like an escape. Our room was on the second floor, and we were very satisfied with the clear view of the sea. The complimentary drinks in the lounge were also great, including local craft beer.◯ What concerned usAfter checking in around 4:00 PM, we were asked at a separate counter to choose dinner and breakfast times. Dinner was set for 7:30 PM and breakfast for 8:30 AM. We were told the venue would be on the 4th floor, but when we arrived at the restaurant at our assigned time, staff said they weren’t ready yet and asked us to wait about 10 minutes. I believe more than 20 guests were waiting as well. In the end we waited about 20 minutes, and when we finally checked in, we were told, “The venue is on the 1st floor,” so we had to move to a different location on the first floor instead. The meal was a standard course menu, but we enjoyed it.After dinner, I asked at the front desk—just in case—whether our breakfast time could be changed. I was told that “6:30 AM on the 4th floor is available,” so I requested the change (though I still felt a bit uneasy). The next morning at 6:30 AM, we went to the 4th-floor restaurant as instructed. After checking a paper Reservation list, staff again said it would be “8:30 AM on the 1st floor.” When I explained that it had been changed for us, they replied, “We’ll prepare right away—please wait about 10 minutes.” While waiting and trying to stay calm since it was opening day, another male staff member came out and said there was actually no availability after all and asked us to return to our original time slot. After explaining what had happened again, they said another guest would arrive at 7:30 AM so it would be fine if we finished before then. It was already 6:50 AM by that point; we accepted and ate quickly. The food itself was delicious.I understand some issues are unavoidable on opening day; however, with more guest-focused communication and smoother handling by staff, this could become an even better Hotel—and I hope things improve going forward.