รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Tsukubasan

• 3.83

  なに友の姉

  วันที่โพสต์: 2/11/2026

  Language barrier

  Everyone was very kind and welcoming. However, during the meal, I couldn’t understand the explanation of the all-you-can-drink plan given by an international staff member at the alcoholic drinks station. I ended up having only one draft beer but was charged the full all-you-can-drink price. I realize I should have asked a Japanese staff member to explain it again, but I felt uncomfortable asking.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 31/10/2026～
  • 2 คน 1 ห้อง
  • Standard Twin
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kamenoi Hotel Tsukubasan. We also sincerely appreciate your kind words about our staff. However, we sincerely apologize for the inconvenience and disappointment caused by our inadequate explanation of the drink options during your meal. We deeply regret that you were charged for the all-you-can-drink package despite having only one draft beer, and that you felt uncomfortable asking another staff member for clarification. We will strengthen training for our international staff, improve our informational signs, and ensure that nearby staff provide attentive support so that all guests can enjoy their meals without hesitation or concern. Thank you sincerely for your valuable feedback. Our entire team looks forward to welcoming you again. Takuya Kiyokane, General Manager, Kamenoi Hotel Tsukubasan

  ดูทั้งหมด
• 3.83

  kawajiちゃん

  วันที่โพสต์: 17/9/2026

  First Stay

  This was our first time staying at Kamenoi Hotel Tsukubasan, and to be honest, we could really tell you are working hard to keep costs down. To start with, there was no greeting or send-off at the entrance; we had to prepare our own yukata; the amenities in the bath and Room were minimal; dinner was buffet-style and the staff were foreign nationals. The front desk staff were Japanese and their service was good. Also, the baths were very nice—especially the open-air bath on the top floor, which has a wonderful view (unfortunately it was cloudy that day). The buffet offered a wide variety and plenty of food, but eating in such a noisy atmosphere felt like… we just ate. For us as seniors, a dinner buffet is not ideal. We would appreciate having an option such as private dining or a restaurant-style meal. It may be a good Hotel for families with children and groups. The Room was very luxurious (a former VIP suite of the old hotel), but since three of us stayed this time, having self-service bedding for three people felt disappointing. The Room is spacious, so we would have appreciated it if beds could have been provided. When traveling, we look forward to enjoying the baths, meals, and hospitality. Thank you very much for letting us stay in such a luxurious Room today, and please excuse these unsolicited comments. Thank you again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 13/9/2026～
  • 3 คน 1 ห้อง
  • Suite with Scenic View Bath <Panoramic View>
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kamenoi Hotel Tsukubasan. Thank you for sharing your valuable feedback. We sincerely apologize for not meeting your expectations in our hospitality and for causing you disappointment. We will take your comments into consideration and make improvements where possible. We will continue striving to be a Hotel where all guests can relax with peace of mind. We would be delighted to welcome you again if you have the opportunity. Kamenoi Hotel Tsukubasan Front Desk

  ดูทั้งหมด
• 3.17

  なひーん

  วันที่โพสต์: 11/9/2026

  In the rain

  When I pulled up to the entrance by car in the rain, I was told to move to the parking lot without even being offered an umbrella. The spot I was directed to couldn’t fit my car, and when I came back to tell them, they then pointed me to a location down the slope at the back. It left a bad impression from the start. I checked in feeling like they didn’t care at all about making guests walk. For some reason my Room was upgraded for free, and I headed up without really understanding why. The elevator had a slight odor and felt dated. The bath itself was nice, but if you switch between men’s and women’s sides it becomes disappointing (women will likely feel disappointed first). The green artificial turf-like mat in the open-air bath area feels unpleasant when wet—I think it should be replaced with something else. The buffet was good: it had some local touches and fewer generic items than usual. Aside from the parking staff, all other employees were great regardless of nationality.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3

  • 7/9/2026～
  • 2 คน 1 ห้อง
  • 12-Tatami Japanese-Style Room (with Bath)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kamenoi Hotel Tsukubasan. We would also like to express our sincere appreciation for taking the time out of your busy schedule to share your valuable feedback. We sincerely apologize for the inconsiderate response regarding guidance to the parking area upon your arrival in unfavorable weather, which caused you great discomfort. We are also truly sorry that we did not meet your expectations regarding odors within the hotel, the facilities in the large public bath, and insufficient guidance when upgrading your room. We take your comments very seriously and will thoroughly review and improve our parking guidance and assistance procedures. Regarding the bath mats in the large public bath that you pointed out, we have already implemented corrective measures by replacing them. At the same time, we are truly grateful for your kind words about our meals and other staff members. This is a selfish request, but we would be delighted if you would consider staying with us again. Finally, thank you once again for posting your valuable feedback despite your busy schedule. Kamenoi Hotel Tsukubasan General Manager Takuya Kiyokane

  ดูทั้งหมด
• 4.00

  ママナス

  วันที่โพสต์: 20/8/2026

  We booked at the las...

  We booked at the last minute due to a sudden change of plans, but we enjoyed our stay far more than expected! Right by the entrance, the lobby had a kids’ play area, board games, and a small complimentary ice cream service—our child was thrilled. Meals were buffet-style, with a wide variety of dishes stylishly presented. We were especially impressed by how many menu items featured ingredients from Ibaraki. Even though we booked on short notice, they handled food allergies very carefully and provided us with a detailed list. Our room was in an unrenovated section, so we noticed a slight musty smell and some humidity. Next time, we would like to book a renovated room. Overall, the staff were very kind, and we had a comfortable stay.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 18/8/2026～
  • 3 คน 1 ห้อง
  • Japanese-Style Room (10–12 Tatami Mats)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kamenoi Hotel Tsukubasan. We were delighted to hear that you and your family enjoyed your stay. We sincerely apologize for the discomfort caused by a musty smell and humidity in your room. We also offer family-friendly room types such as our Kizuna Room and Kids Room, so if you have another opportunity to stay with us, we would be grateful if you would consider them. We look forward to welcoming you again. Kamenoi Hotel Tsukubasan Front Desk

  ดูทั้งหมด

  

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