รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Atami

(จังหวัดชิซูโอกะ/อาตามิ) [ทั้งหมด 159 ห้อง]
คะแนนรวม
4.17
(88)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.23
  • สิ่งอำนวยความสะดวก
    4.25
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.17
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.86
  • ความพึงพอใจ
    4.25
  • 4.83
    猫猫寝

    Thank you for your support.

    We stayed as three generations. We made a Reservation for three Rooms: a baby Room for our young grandchild, a Room with an open-air bath for us grandparents, and twin Rooms for our two daughters. There happened to be a fireworks festival during our stay, and we were able to enjoy an amazing display—such a wonderful memory. The buffet offered a wide variety of dishes, and everything was replenished quickly so nothing ran out. We love traveling and have stayed at many Hotels, but this Hotel is one I would definitely recommend. Free baby food was available, and there was also a kids’ buffet set up so small children could easily help themselves. I think it’s a Hotel where both adults and children can have a great time. During the Reservation process, I made a mistake that caused trouble for the Hotel, but they supported us in many ways and we truly appreciate it. Thank you very much. We would love to visit again.

  • 2.00
    ランチは一休

    We stayed on the day...

    We stayed on the day of the Atami fireworks festival. We were very satisfied with our Room, where we could see the fireworks straight ahead from the balcony. The renovation made it look clean and nice, but there was fine, lint-like dust floating in the air. I would like you to vacuum more thoroughly. There were many foreign staff members, and we could feel how hard everyone was working. At dinner, we chose the restaurant instead of the buffet, but the staff member in charge did not understand Japanese well and made ordering mistakes. This seems like a staffing assignment issue on the Hotel’s side rather than an individual problem. It was disappointing.

  • 3.83
    きー@ちゃん

    This was my first st...

    This was my first stay at Kamenoi Atami. My impression was that the staff, though somewhat inexperienced, were working very hard. However, there were a few things that concerned me. - At check-in, I received a notice saying, “If you made your Reservation via IKYU, you’ll get 10%? off at the shop if you post a Review during your stay.” I tried hard to post a Review during my stay but couldn’t. After looking into it, I found out that IKYU Reviews can only be posted after 1:00 p.m. on the day of check-out. When I told the front desk, they checked and understood—which was fine—but there was no apology. I feel some kind of response would have been appropriate. - The Room key card had the room number printed on it. At other hotels, the room number is not shown. Considering what could happen if it’s lost, that feels a bit unsafe. In fact, another paper I received had a different room number from what was printed on the key card; I went to that room and tried to unlock it but couldn’t, so I had to return to the front desk again. - I also had concerns about how the steak at dinner was cooked (overcooked and tough). On the other hand, when my wife bought horse oil treatment at the shop register, she had this exchange with one of your female staff: “It’s a very good product, but it is a bit pricey.” “Yes… (laughs)” “Please come again.” “Yes!” My wife was delighted and said she seemed like such a nice person. I hope that by our next stay, all staff will have become true hospitality professionals. Sorry if this sounds arrogant—please keep up the good work!!!

  • 4.17
    たーぼー！！！

    The staff service, m...

    The staff service, meals, Onsen, and kids’ park were all excellent. However, our room had an ocean view, but when we tried to open the curtains there was a lot of dust, so we ended up keeping them closed during our stay. In the Onsen changing area, there was quite a bit of hair on the floor and some wet spots. I’m not sure if it is mopped regularly, but it concerned me. (It’s possible I happened to visit right before cleaning.) Other than that, we were satisfied.

  • 4.33
    MRT

    Atami Trip

    Maybe because it was a day without fireworks, we were able to stay for less than on other days. The Room was very spacious, and the view was amazing. I thought the bath might be an open-air bath, but it was enclosed and felt more like a semi-open-air bath. It would have been perfect if we could see the ocean. The Hotel staff were very kind, and we had a pleasant stay. There was also a great service where guests could enjoy free ramen at night. However, since the Hotel is located up in the mountains, there are no convenience stores nearby, so I recommend buying any small items you may need before heading to the Hotel. The slope is quite steep to walk. All of the meals were delicious, and I enjoyed breakfast because the buffet had a wide variety of options.

  • 4.67
    アレンプルート

    Make this summer unforgettable.

    I stayed on the day of the fireworks festival. The view from the Room window was beautiful—wonderful experience. I was also satisfied with the meals, both in taste and service.

  • 3.83
    温泉宿大好き！

    We enjoyed our stay as three generations.

    We had a wonderful time as three generations on this trip. As soon as we arrived, the grandchildren headed straight to the kids’ park, and at the dining venue (BOLD KITCHEN) we all gathered around one table and enjoyed lively conversation while each of us chose what we liked from the kids’ corner, live kitchen, and bar. The open-air bath in the Onsen was not completely open to the outside, but we were still able to enjoy the breeze and sounds from outdoors. The view from our Room was excellent, and we enjoyed both the night scenery and sunrise. Although it was a busy holiday period with many guests, thanks to the courteous support from all staff members, we were able to relax and take our time.

  • 3.83
    バイキング好き人

    What is a Review?

    Based on the high ratings in Reviews for the buffet, we went with high expectations, but the seasoning was average. The soups in particular were overly salty, and we couldn’t taste much umami or depth of flavor from the ingredients. It would be great to have an open-air bath that makes the most of this ocean-view Hotel on a hill. (It felt no different from the indoor bath.) The Room was comfortable, and the staff were very helpful.

  • 4.17
    沢屋いちご

    We stayed in a Super...

    We stayed in a Superior Fourth Room for three adults. There were two regular beds and one extra bed, and the extra bed was sturdy and comfortable. The regular beds were also very good. The Room was spacious enough. The amenities felt minimal. I would have liked higher-quality items. The breakfast buffet was crowded, but the selection was not bad. There were plenty of vegetables and a wide variety of dishes. Since it was a weekday and the price was reasonable, overall satisfaction was high. However, considering the number of guest rooms, the large public bath feels too small. It happened to be quiet when I went because the timing worked out, but it still seemed cramped. It was also disappointing that you can’t see outside at all from the open-air bath.

  • 2.50
    さまだ

    It wasn’t what I expected.

    I had high expectations for the dinner buffet because your website and many Reviews rated it highly. It said the seafood was delicious, but the grilled seafood offered only small scallops, which was disappointing. Maybe my expectations were too high, but both the meat and the sushi were also very disappointing. Also, at the buffet venue, there were water droplets on the table I was shown to, so I asked for it to be wiped. The staff wiped it with their hand and said, “It’s fine! It’s water!” This kind of response is unacceptable. Many of the wet towel dispensers were empty as well. I think more careful checks in advance would be appreciated.

  • 4.83
    70代三人組

    A Highly Satisfying Trip

    This was our first time staying here. The Room had a great view, and the size was just right. We usually have one person sleeping on a futon, so it was nice that everyone had a bed this time. Meals were buffet-style with a wide variety of dishes, all delicious—especially the steak, which was tender and very tasty. However, the serving spoon for the omurice had rice stuck all over it, which put me off a bit, so I deducted one star. We missed out on the late-night soba, so we’d like to stay again if we have another chance. All three of us left very satisfied.

  • 3.17
    ヒデちゃん

    This was my first ti...

    This was my first time staying here. When we arrived by car, a porter came right away, but without asking our name we were told something that made it sound like we were on the buffet plan. I thought there had been a mistake and tried to confirm it, but the signal was poor and it took time. The front desk was busy, which is fine, but the staff spoke quietly and it was a little hard to hear what they were saying. Overall, everyone was very pleasant. I hadn’t realized the Hotel was so large. Our Room had a semi-open-air bath, so we relaxed there instead of using the public bath, but it was disappointing that it wasn’t an Onsen. Dinner was described as kaiseki, but for the sashimi we were told to “enjoy the natural flavors,” and there was no soy sauce or salt provided, so I asked for soy sauce. The tempura was a seasonal vegetable kakiage with kabosu, but it was too hard to squeeze. There was also no dipping sauce or salt, and no paper for draining oil, so it felt a bit heavy. I ordered wine by the glass; it suited my taste and was very good. Breakfast had many options in buffet style, but the space is large and people were coming from all directions, which made it feel hectic. I thought it was great that there were low tables set up so children could serve themselves.

  • 5.00
    のかば

    A Hotel the Whole Family Can Enjoy

    Our first trip with our one-year-old was nerve-wracking, but we stayed here with peace of mind. First, the meals: we used the buffet, and there were plenty of options for babies and toddlers, as well as a very satisfying selection for adults. The Room was wonderful, and there was also a play area for children, so we could relax and enjoy our stay. After returning home, we realized we had left our child’s favorite picture book behind. When we contacted you, it was found right away, and we truly appreciate your prompt help. We would love to stay again next time with everyone.

  • 4.50
    ちろあい

    Dinner was especiall...

    Dinner was especially delicious. I have stayed at Kamenoi Hotel four or five times, and this was by far the best. The Room was spacious and clean. All the staff were kind and courteous. I had a very comfortable stay. Thank you very much.

  • 4.67
    のり弁が主食

    Good!

    The food was excellent. The Room and lobby were clean. It was disappointing that the large public bath didn’t really feel like an Onsen.

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  • 3.50
    OPEN_HEART

    Although the Shinkansen and trains are noisy, this is an Accommodation I would like to visit again. Thank you for the kindness of the staff.

    As this is a “Welcome Baby” Accommodation, I arrived expecting a very noisy meal with babies crying. However, at dinner, families with babies and small children were grouped together in one section of the restaurant, so I was able to enjoy my meal without being bothered by children running around or babies crying. The dinner dishes were carefully prepared, there was a wide variety of rice dishes, and the steak was tender. It was disappointing that the 90-minute limit felt too short and made the meal rushed. Breakfast also offered many items and was enjoyable. Still, I would like to eat this Hotel’s food again. Because this is an Accommodation I want to visit again, I would like to share some points for improvement. The Room toilet had an extremely strong odor, and the wallpaper was torn. One female restaurant staff member’s lipstick was too heavy. Since I do not have much arm strength and cannot carry a tray well, I secured a cart, but staff tried to take it away saying there were not enough carts—then I would not be able to use it when going back for more. Also, the rice paddle was left in dirty cloudy water, and the cake tongs were not replaced even though cream remained on them. It would be more hygienic if tongs and rice paddles were replaced after some time. In addition, even though this is a “Welcome Baby” Accommodation, there was only one baby bath in the bathing area. Several people put babies who are not yet out of diapers directly into the bathtub. Please post clear notices in visible places (both in the changing area and inside the bathing area), and please add more baby baths. Also, two guests from Osaka entered from the entrance and got into the bathtub without washing first. Since some guests do not follow proper bathing manners like these people did, I would appreciate it if you could also post prominent notices about this. Finally, I accidentally left my wallet in the safe. My husband and I called the Hotel dozens of times but could not get through; we only heard an automated message that disconnected on its own. We had no choice but to contact you via your inquiry form; then someone from the front desk called us back and safely returned my wallet. You immediately arranged a Reservation for me on the 13:00 Shuttle Service departing Atami so I could board it (and we also used it on our return). My husband is a front office manager at an international Hotel chain as well as worldwide hotels’ front desk manager , so he was impressed by your prompt response. We will visit again with our family in early July. We are coming to celebrate because both of us have birthdays on same day. P.S.: Because we could not sleep due to Shinkansen/train noise from early morning until late at night , next time we would like to request a Room farther from railway tracks (a building that does not face them). Thank you very much .

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  • 3.83
    名無しの人です

    Both the buffet and the staff were excellent.

    I first visited after seeing the renovation and the buffet featured on TV.\nAt the buffet, I got a bit carried away and brought back too much at once, so the food cooled down—next time I’ll go back for smaller portions more often.\nEverything was delicious, and I was very satisfied.

  • 4.83
    ゆゆかかさん

    We had a very relaxing stay.

    The Shuttle Service was very helpful, and the food was delicious. Staying in a Room with an ocean view, I felt comfortable and in a great mood the whole time. Everything was beautiful and spotless. I think it would have been even more fun if the powder room amenities included not only toner and lotion but also things like an exfoliating gel and brightening cosmetics to try. I was surprised that both the shower and hair dryer were all ReFa—absolutely amazing. The meals were flawless, with great flavor and an impressive variety of dishes, making it feel truly luxurious. Especially the sirloin steak—it was so tender and unbelievably delicious. I ate too much at dinner and missed out on the late-night tantanmen noodles, but my friend loved them and was thrilled. I’d love to come back again to relax at a slower pace. Thank you very much.

  • 5.00
    ろくにいろくさん

    It was our first tri...

    It was our first trip in a long time as a couple. We stayed in a Room with an open-air bath, and the view was wonderful. The Room was very clean and well maintained, and it seemed to be thoroughly cleaned. Both dinner and breakfast were very delicious. Next time, we would like to come with our children and grandchildren.

  • 3.83
    きみ0217

    The kids’ play area is clean.

    Thank you for accommodating our various requests at dinner. We truly appreciated the staff’s thoughtful attention to detail. The kids’ play area was also clean and wonderful—thank you very much.

  • 2.67
    熱海子さん

    Few amenities. No wa...

    Few amenities. No water in the refrigerator. No coffee. Many staff members are foreigners, and the front desk explanations were hard to understand and felt sloppy. I stayed in the main building, but the staff at the entrance were unhelpful. The parking lot entrance is narrow with a steep slope, which feels dangerous—drivers who are not confident may risk tipping their car over. It’s also hard to tell the main building from the annex. The service was worse compared with the Izu Kogen location. I won’t be returning.

  • 4.00
    ぴょん3

    The service felt cou...

    The service felt courteous and attentive. The open-atrium lobby was very spacious and airy. The view from the guest room is exceptional—something you can only get from Atami’s cliffside location. The Japanese dinner course I chose felt more like a Japanese-Western fusion to me. Breakfast was crowded, but there were plenty of staff, so turnover was quick. Both the in-room bath and the public bath were fairly average. Driving access varies in difficulty depending on the route, so be sure to check the directions page in advance.

  • 4.67
    BEKAKO

    The noise from cleaning up after dinner was loud.

    I had reserved the dinner buffet from 19:20 to 20:50, but staff began clearing away food and dishes shortly after 20:20. They handled the dishes roughly, making loud clattering noises. Although I still had about 30 minutes left to eat, I felt rushed and it was not pleasant. It was disappointing because the new in-house Facility and the food itself were otherwise very good.

  • 3.50
    Kcat26

    Perfect for a girls’ night out.

    I was surprised by how crowded it was—people everywhere. It had been a while since I stayed at a large tourist Hotel, so I was a bit taken aback, but the Room was good. If the buffet food were improved a bit and it felt more relaxing, I’d like to come back. Room prices probably vary widely, but I did wish the dining would be stepped up a little more. I also expected there to be more baths, so it was like, “Huh?” Service is slow, but all the staff answered properly and I felt their sincerity.

  • 4.67
    MS-TS

    Traveling with my mother

    I stayed with my mother and three of us in a main building Room with an open-air bath. The renovated Room was clean and we were very satisfied. The view from the open-air bath was excellent, and we enjoyed it many times. The buffet was also delicious. If I have the chance, I would like to stay again.

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  • 2.83
    pikki-

    I have stayed at Kam...

    I have stayed at Kamenoi Hotel in various locations. Unlike the other Hotels, the dining experience here was disappointing. I understand that prices are somewhat higher due to the location in Atami, but there was nothing I found satisfying. The sashimi was neatly arranged in small portions on a plate with several varieties, but I couldn’t sense any quality in the ingredients, which was unfortunate. As for the sakura shrimp kakiage fritter, it was so over-fried and dry that it felt like something made by an inexperienced part-timer; I honestly thought it would taste better if I fried it myself. The breakfast buffet had a wide selection and was satisfying. That only made the disappointment with dinner linger even more.

  • 5.00
    ゲスト

    We had a relaxing stay.

    The Room, bath, and meals all exceeded our expectations! The view from the Room was amazing!

  • 5.00
    ゲスト

    A Hotel you’ll be very satisfied with!

    The meals, the views, and the Onsen—everything exceeded our expectations. We enjoyed it so much and will definitely come back! ・Meals I didn’t have high expectations for a buffet in this price range, but every dish here was truly delicious, and you could feel the extra care and creativity in each one. The live-kitchen steak and the seafood marinade with octopus were especially memorable. The vegetables were crisp as well—you can tell they pay close attention to sourcing and freshness. There was also a dedicated kids’ menu area, and even as an adult I found it surprisingly tasty—mealtime was genuinely fun. As for drinks, there were all-you-can-drink options too, so I ended up drinking a bit too much while enjoying all the great food! On top of that, they offered a free late-night tantan ramen service—perfect to finish off the evening after drinks. And it was unbelievably good for something free; other guests eating nearby were also amazed at how delicious it was. ・Views We had made a Reservation for an affordable Room so we weren’t expecting much, but when we arrived and opened the curtains—what a beautiful ocean view! At night we could even enjoy Atami’s stunning city lights from our Room. A staff member told us on our way out that all Rooms have an ocean view… amazing! They also mentioned that Kamenoi Hotel Atami Annex (scheduled to be renovated around spring?) will have even better views… We immediately decided as a family that we have to go next time! We’re planning to visit again around summer. It sounds like summer is popular too, so we’d like to make our Reservation before it fills up! Highly recommended!!

  • 4.00
    ソーヤ111

    An Accommodation with a Great View on a Hill

    Because it is located at the top of a steep hill, it is quite tough to drive up from central Atami. If an oncoming car comes speeding by, it can be a bit scary. I recommend taking the road past Atami Plum Garden instead. This Accommodation has a few mysteries: the cheapest Room was a Japanese-Western style room. Since it was cheaper than a twin, I assumed it would face the mountains, but it actually has an ocean view. Access is somewhat challenging, but that’s probably the advantage of being on higher ground. Both dinner and breakfast were buffet-style and quite good. The sushi was typical all-you-can-eat quality, but the steak and sashimi were very good. In the morning they even had honeycomb honey taken directly from the comb. Finally, two things I think could be improved. For some reason, they said I couldn’t pay the Accommodation Tax at check-in and had to wait until the next morning. It was the same at Kamenoi in Izukogen; with this system, you can’t do a quick checkout by simply returning your room key. The other point may be difficult to address, but during the next renovation they might consider upgrading the bathroom in the Japanese-Western style Room from a standard home unit bath to something higher-end. It was disappointing because there’s a window/view from where the bath is located.

  • 5.00
    のりのりのーり

    My first stay was amazing!

    This was my first stay here. First of all, I was impressed by the view. The staff’s smiles and the cute photo spot in the lobby were also wonderful. I was very satisfied with both the dinner and breakfast buffets. I was also happy about the late-night ramen! I heard an annex will open in March, so I’m looking forward to that too. I’d love to stay here again.

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