JW Marriott Hotel Tokyo

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

All I can express is my gratitude. Even though it was our first visit, we were touched by your thoughtful attention to every detail, the surprise celebration for our wedding anniversary, and the many people who helped us at the pool. My husband can swim but has difficulty walking, and we truly felt warmly welcomed. In the evening, we dined at Restaurant Sefino. Most guests seemed to be visiting from outside, but if you stay here, it would be a shame to miss dining at this restaurant. It was a truly memorable experience.