รีวิวและความประทับใจจากผู้เข้าพักที่ SAPPORO HOTEL by GRANBELL

(ฮอกไกโด/เมืองซัปโปโร) [ทั้งหมด 605 ห้อง]
คะแนนรวม
3.83
(133)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.83
  • สิ่งอำนวยความสะดวก
    4.05
  • การบริการลูกค้า
    3.53
  • อาหาร
    3.94
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.98
  • ความพึงพอใจ
    3.66
  • 4.50
    can1234

    It was a clean Hotel.

    It was a clean Hotel. It’s about a 15-minute walk from Sapporo Station, so either taking a taxi or walking is fine. The large public bath was spacious, and the sauna was also large. Breakfast was delicious.

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  • 5.00
    Trip Curator of Architecture, Food & Art

    My Favorite Hotel in Sapporo

    Although it’s on the opposite side of Sapporo Station from the main downtown area, there’s a convenience store on the 1st floor, plus a sauna, large public bath, and a great breakfast—overall a very satisfying Hotel.

  • 1.00
    NICO17

    There were multiple ...

    There were multiple issues during our stay, and although we spoke with the manager, we were not satisfied with how they handled them. In the end, we contacted the operating company and finally received a sincere apology. It was a trip our family had been looking forward to, but we ended up saying that “only the Hotel was disappointing,” which made me feel very sad.

  • 1.00
    NICO17

    There were repeated ...

    There were repeated mistakes during my stay that would be unthinkable at a Hotel. Even excluding minor issues, multiple problems occurred one after another. By the third incident, I spoke with the manager. However, I did not feel they fully understood the seriousness of the situation, and I was not satisfied with their response. To make matters worse, when I tried to drink the mineral water that had been placed in my Room since the first day, it appeared to have already been opened and contained many black specks. When I reported this to the front desk, they only said they would replace it. In the end, I contacted the operating company and explained what had happened during my stay, and only then did I finally receive a sincere apology. It was a very disappointing stay.

  • 1.33
    NICO17

    A disappointing stay due to multiple issues

    We stayed for 3 nights and 4 days as a family of six, using two Rooms. The location and Facility were good, but we experienced repeated issues during our stay, which made it very disappointing. - We were treated as if we had not paid the Accommodation Tax even though it was already paid, and a notice was left wedged in the gap of our door. - The Room used by another family member in our group was processed as checked out while they were still staying there, making their key card unusable. - There were snack crumbs scattered inside the bedding, and since it was right before bedtime, we had to remake the bed ourselves. - The mineral water in the Room had already been opened, and there were black specks visible inside, which raised serious hygiene concerns. (When we reported this to the front desk, they only said “Sorry, we’ll replace it with a new one.”) I also spoke with the manager; although there was an apology, the explanations and responses were vague, and I did not feel sufficient consideration. Even at checkout, there was no acknowledgment or greeting reflecting what had happened—only routine procedures carried out matter-of-factly. I wasn’t asking for excessive compensation, but I did not feel this stay provided value for the price. Afterward, I contacted the operating company and received a compensation proposal that I accepted; however, it did not erase the anxiety or discomfort I felt during this stay. I hope improvements will be made going forward.

  • 3.67
    アラ還あかねちん

    It was new and clean.

    The exterior and the Room were stylish and lovely. Since it was Golden Week and a busy period, the front desk was always crowded. There was a line and a wait to be seated at the breakfast restaurant, and the buffet area was also crowded, so it was hard to enjoy breakfast in a relaxed atmosphere. The large public Onsen bath was spacious with plenty of washing stations, had great views, and was easy to use. As it is a new Hotel, everything was clean and comfortable.

  • 5.00
    真彰君

    Outstanding for a Business Hotel

    With well-appointed Rooms, breakfast, a large public bath, and a fully equipped gym, this Business Hotel exceeds expectations. The only disappointment was that the gym hours were 1:00 PM to 11:00 PM. I brought workout clothes but couldn’t use it. Many guests likely want to work out first thing in the morning, so I hope this can be improved.

  • 4.33
    mocchicchi

    This was my first st...

    This was my first stay. As it has only been open for about a year, everything was clean, and the Room was spotless. The bath was also very comfortable. Unfortunately, although there were three washing machines, the one I used showed an error and did not wash properly; it also failed to spin-dry, leaving my clothes soaking wet. I received a refund, but I was very upset that I had to go to an important appointment in clothes that hadn’t dried. There was also no apology regarding this. In addition, I received a call to my Room urging me to check out just 9 minutes after the checkout time. This was the first Hotel where I have experienced this kind of response, so I was surprised. Lastly, I borrowed an air purifier with a humidifier function, but it smelled moldy and I couldn’t use it.

  • 2.50
    よしりんらん

    Although it is new, the service is worse than at a Business Hotel.

    I received an SMS around the day before my Reservation encouraging me to register. After looking into it, it seemed to be for smoother check-in, so I didn’t do it. It also said that early check-in might be possible if the Room was ready before the check-in time. We arrived at 14:55, but without checking anything we were simply told, “Check-in is at 15:00.” Several other groups arrived after us and were treated the same way—even just two minutes early. At 15:00, even though there were four or five staff members at the front desk, only one person started handling check-ins. Overall, the service felt worse than a Business Hotel. The large public bath is described as an Onsen and spa, but some Asian guests behaved poorly—putting towels and bath towels into the tub, soaking while pouring hot water over their heads, and entering with long hair left loose in the water. It was very unpleasant. There are notices at the entrance, but why don’t staff warn people when they see this? The location isn’t great either, so I won’t be returning.

  • 4.50
    ミーミー0102

    The facility provide...

    The facility provides a convenient basket for carrying towels and other items to the large public bath. However, there were no hand towels available, so paper towels would be helpful after washing hands. It would also be nice to have a mirror outside the bathroom for makeup purposes. During breakfast, even though it was fully booked, I was kindly offered a window-side seat when it became available after being seated elsewhere. Using the provided loungewear as sleepwear might not be very comfortable for some guests. The view from the 26th floor was excellent.

  • 4.33
    TAKE_00

    Excellent Hotel

    However, there are few restaurants nearby, which may feel a bit inconvenient. Since it is new and clean, this is not an issue for now.

  • 4.60
    ラムタッコ

    A beautiful Hotel in Sapporo's new landmark

    It was a very beautiful Hotel. It is located a bit far from the station. The view from the Room was great, and it was comfortable to stay. However, it was disappointing that the public bath was crowded, and there seemed to be a shortage of washing areas.

  • 3.17
    こりちゃんまま

    The facility was clean and comfortable, but...

    The facility was clean and comfortable, but I was disappointed with the Onsen as there were many foreign guests, and the bath felt slippery. I hope for improved bathing etiquette, such as not leaving soaking wet or using smartphones in the changing area. The hotel itself was newly built, clean, and comfortable. Breakfast had a wide variety of options and was enjoyable.

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  • 3.00
    maxonic1234

    Room setup may differ from the images shown on Ikyu.

    Double bedroom booked via Ikyu with the picture shown. However, the assigned room had a long hallway and lacked a desk, differing from the image on Ikyu, though the floor plan maintained the stated room size.

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  • 1.20
    ヨシロウさん

    Price: First-class service at a budget-friendly rate.

    Stayed for 2 nights, but due to the group's unique rule, room cleaning was only provided from the 3rd night. Despite paying a considerable amount of 130,000 yen for 2 nights, the service was terrible and disappointing. Many Hotel staff seemed poorly trained and responded rudely, ruining my first trip to Hokkaido. I will never use the Granbell Group again.

  • 4.83
    独旅人

    A cost-effective Hotel.

    This accommodation offers excellent value for money. While accommodation costs around Sapporo Station can be quite high, this hotel provides a very reasonable stay, perhaps due to its slight distance from the station. Being newly built, the facilities are modern and up-to-date, and having an onsen is a wonderful bonus. The operations seem to have settled smoothly as I experienced no dissatisfaction during my stay. The only minor downside is that room cleaning starts from the third night of your stay; however, considering the price point, this is understandable. The breakfast is delicious, and having car rental shops conveniently located nearby makes it very easy to rent a car. Previously, I used to stay at JR Tower Hotel Sapporo directly connected to the station as my regular choice in Sapporo; however, I believe I will be choosing this hotel moving forward. Thank you in advance for your continued hospitality!

  • 4.67
    みやぞんさん

    The Best Bath Experience

    The bath and breakfast are excellent. However, the slippers could be more durable with thicker soles. They are difficult to walk in and tear easily. We hope for improvements.

  • 5.00
    ひなりこやん

    It was very clean and comfortable to stay!

  • 3.33
    ひーとたこ

    The Hotel is within ...

    The Hotel is within walking distance from Sapporo Station, and the breakfast was relatively satisfying. The view from the guest room was excellent; however, for a Corner Junior Suite, the bathroom being a unit bath and the sink being comparable to that of a Business Hotel were somewhat disappointing. Most of the staff were young or foreign, and there seemed to be room for improvement in customer service and hospitality. I look forward to seeing improvements in the future.

  • 1.80
    しょうひろ

    Great View! High-Floor Semi-Open-Air Onsen Spa & Sauna

    I trusted the accommodation as it is operated by Bell System and believed their hotel services would be excellent. Additionally, I wanted to support a Hokkaido-based company, so I made the reservation. The high-floor room with a semi-open-air Onsen spa & sauna had a great view. However, there were discrepancies between the services provided and what was described on the website, which felt somewhat misleading and disappointing. At check-in, I was informed that cleaning would only occur once during my stay, which was not mentioned on the website at the time of reservation. As my flight was significantly delayed and I arrived at the hotel late at night, switching to another hotel wasn’t an option; thus, I stayed as planned. The next day, I discovered from a note in the room that there were restrictions on linen changes and towel replacements—this came as quite a surprise to me. That said: I could get towels and coffee directly from reception when requested. Additionally: Although replacing coffee cups took some time due to washing them for reuse instead of providing new ones from trays or similar methods, multiple cups were handed over directly without any tray or packaging. As other reviews have mentioned before—it felt more like staying in a Business Hotel. Later on contacting IKYU.com (the reservation platform), they responded: "The plans listed on our site are set up entirely by each facility including service details. Upon confirming with this facility regarding your feedback: They explained that for rooms other than suites—cleaning along with linen/towel replacements occurs every two days. While this information is stated clearly via their official site—it wasn’t reflected here within ours. We’ve since shared these concerns internally alongside notifying facilities about updating such details across all booking platforms including ours moving forward. We sincerely apologize if insufficient descriptions caused discomfort." "Once reservations are completed—the agreement lies solely between guests & accommodations themselves; While we can assist relaying communications—we cannot intervene further beyond certain limits." It seems likely staffing shortages may challenge smooth operations—but hopefully things improve ahead! Reflecting deeply upon choosing better next time—I’ll ensure greater caution making future reservations!

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  • 4.33
    みんなのちーちゃん

    We had a wonderful time.

    The view from the Room, the bath, and the meals were all wonderful. However, I was concerned about the stains and debris on the carpet in the Room. Additionally, some of the seafood at breakfast had a slightly fishy smell. It would have been nice to have seasonal melon or corn as dessert.

  • 3.00
    ジンコ

    It is beautiful.

    Designed for international guests. Check-in and check-out are primarily done via touch panel, which is smooth for those familiar with the system, but guests requiring staff assistance may experience a wait. During peak seasons, there were times when about 20 people had to wait for the elevator depending on the time of day. The public bath was crowded, and I had to stand and wait briefly as all washing stations were occupied. Guests need to bring towels from their Room; an extra face towel would have been appreciated. The Room and building are new and clean, but I am uncertain if I would stay again. If I do, it will be with certain compromises in mind. Staff at the front desk and lobby provided excellent service in handling inquiries and assistance.

  • 3.83
    Kajr

    2 nights, 3 days

    I stayed for 2 nights and 3 days in August. The slippers were of poor quality, making it uncomfortable to walk. Additionally, there were no spoons or forks in the room, nor coffee syrup, which was slightly inconvenient. However, the breakfast was very satisfying and enjoyable. Some foreign guests from Asia displayed poor manners, such as cutting in line without hesitation.

  • 4.20
    fromtodayonward

    The large public bath and sauna were excellent.

    The room was spacious and clean. I was especially satisfied with the large public bath and sauna. However, I felt that the foreign group holding a party on the sofa in front of the convenience store on the first floor lowered the atmosphere. Additionally, the convenience store itself was narrow, and I noticed an unpleasant smell.

  • 5.00
    はなこ99

    Affordable, with a clean Room and Onsen available.

    Affordable price, conveniently located near Sapporo with direct access from New Chitose, featuring an onsen, and newly built with a clean and modern design. While some reviews are low, I believe it’s more than sufficient for this price. Having stayed at various hotels in Sapporo, this one is quite impressive. The fully automated check-in and check-out process was also a great feature (quick and efficient). However, I think it would be better to include basic explanations about breakfast options or in-house wear during the check-in process through the system. Checking these details via TV can be inconvenient.

  • 4.33
    hawaiiikitaina

    Supposed to be healed by the Onsen, but...

    The room was spacious and, being a new hotel, generally comfortable. The Onsen facilities were also large, clean, and highly satisfactory. However, when I visited the open-air bath, I noticed some international guests using their smartphones while bathing. Although others tried to caution them, they completely ignored it. It might be necessary to have clear warning signs or for staff to conduct regular patrols. When I saw it, the smartphone screen displayed a messaging app; however, the thought of someone possibly taking photos while bathing made me uncomfortable and unable to fully enjoy the open-air bath experience.

  • 4.17
    Coccoさん

    Not bad, but...

    The Hotel is new with many rooms and a great spa, but the breakfast buffet had issues such as tongs being buried in the food or mismatched sizes making them difficult to use. The grilled mackerel lacked flavor, and the soup curry was not tasty. Please remove tomato stems as they can harbor bacteria. Many people were brushing their teeth in the spa area, which felt unhygienic.

  • 5.00
    たんたん0614

    Great!

    The bath was amazing! Loved it!

  • 2.00
    鮭茶漬け

    No repeat stays.

    Only new. Poor location. The Room and amenities are minimal and feel cheap. Only young staff, no experienced staff, which is concerning. Stayed for 2 nights but disappointed.

  • 3.67
    オナックス

    The guest's behavior was unacceptable.

    The facility is very clean, but the public bath and restaurant areas are used in an extremely careless and unhygienic manner by some guests. It seems to target inbound tourists, with few Japanese guests and mostly foreign visitors. At check-in, manners for using the public bath and dining areas should be properly instructed.

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