รีวิวและความประทับใจจากผู้เข้าพักที่ EXECUTIVE SUITE SUIREI (within Jozankei View Hotel)

(ฮอกไกโด/น้ำพุร้อนโจซังเคย์) [ทั้งหมด 33 ห้อง]
คะแนนรวม
4.13
(96)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.56
  • ความพึงพอใจ
    4.09
  • 4.17
    michanパパ

    We had a great time.

    This was our Accommodation on the last day of our trip to Hokkaido. There was also a bus from Sapporo, so access was convenient. We made a Reservation for an Executive Suite. From check-in we used a dedicated counter, and there was also an exclusive lounge, which made the stay feel special. The bathroom was spacious and relaxing, and we were very satisfied. However, dinner was a buffet in a large hall, but it was so crowded that we couldn’t take our time, which was disappointing.

  • 3.17
    ゴンタココ

    Somewhat dissatisfied

    The lounge offered only a small selection of drinks. The Japanese-style French cuisine was very satisfying in terms of service, quality, and portion size. The bath on the upper floor was not an Onsen; there wasn’t even any information about its benefits. The Executive Room had no sofa, no chairs, and no dresser for storing belongings at all. This was the first time I’ve experienced this anywhere in the whole country, and I was very dissatisfied. I stayed at this Hotel for 3 nights, but I don’t want to return next time.

  • 3.50
    kei0720

    It was quiet and relaxing even during the peak season, but I felt there was room for improvement in the indoor layout and Facilities.

    We stayed for two nights during the Golden Week holidays. We were on the executive floor at Jozankei View Hotel, and there was a clear difference from the standard floors, with a dedicated check-in counter as well as exclusive in-house wear and towels. The room was quiet, and we had a comfortable stay. Dinner and breakfast were served as set-course meals on a separate floor from general guests, which was great because we could dine in a calm atmosphere. The staff were friendly and pleasant. However, during busy hours the pace of serving was quite fast, and at times it felt a bit rushed. The top-floor lounge had an excellent selection of alcoholic drinks, and we enjoyed amenities like the beer server. That said, there are no windows in the lounge, so it doesn’t feel very open. Also, depending on the timing, some guests occupied seats for long periods or children were running around, making it difficult to relax. The large public bath was comfortable, but since it is not exclusive to executive guests it could get crowded at times. This may be unavoidable for a large Hotel, but having an executive-only option would likely improve satisfaction even more. The in-room bath had an unpleasant drain odor that made it hard to use. The Hotel pool “Lagoon” felt quite dated, and signage and routes inside the building were confusing—we got lost while moving around. In particular, it was unclear how to get from the pool to the Onsen afterward or whether it was acceptable to walk through certain areas while still wearing swimwear. The rental women’s swimsuits also didn’t feel appealing to wear, so bringing your own is recommended. We also used an on-site restaurant for lunch during our two-night stay; it felt like reasonably priced fare aimed at general guests—fair for the price but not especially satisfying. We tried items such as gyudon; while inexpensive, they were quite simple and felt somewhat lacking for executive-floor guests. Overall, we appreciated the comfort and quietness of staying on the executive floor; however, since this was Golden Week peak season, crowding throughout the building and aging Facilities stood out more than expected. Rather than “I definitely want to stay again,” our impression was that we’re glad we experienced it once.

  • 4.83
    ｓｈｉｎｍｉｏ

    Very satisfied.

    It was part of a large Hotel, and both the Room and the outdoor corridors were beautifully renovated, making it very comfortable. The Japanese-French dinner was especially great, and we were very satisfied with breakfast as well. For this price, the quality is outstanding—I highly recommend it and would love to stay again. There were many baths, and they were very spacious, so we really enjoyed them. The beer in the lounge was delicious. The dedicated parking for the Executive Suite Suirei was very hard to find, so I hope you can add clearer signage.

  • 4.67
    退休生活

    Good experience

    Located near Jozankei but not directly in the hot spring town, this accommodation offers a private check-in counter and access to an exclusive lounge with excellent beverages, snacks, and light refreshments. The rooms are clean and comfortable, with stunning views of autumn foliage during the fall season. Meals were Western-style for both days; while the first day's breakfast was particularly delicious, there was hope for more variety on the second day—perhaps Japanese cuisine—but only minor changes were made. Despite this small disappointment, the overall stay was very pleasant.

  • 4.50
    豆きち豆たろう

    It was a meaningful stay.

    I treated myself to a one-night stay. The room was a Superior Suite, spacious enough for one person. It was impeccably clean, stylish, and very comfortable. Although the bathroom in the room was not an Onsen, I enjoyed a footbath-like experience while admiring the mountains outside through the window. The lounge offered sake, wine, and beer on tap, as well as canned chu-hi and highballs in the fridge. Since I don't drink much alcohol, I appreciated having non-alcoholic options available. It was also nice to take drinks back to my room and enjoy them at my own pace. Dinner was French cuisine served with chopsticks. The menu changes with the seasons, but I particularly loved the porcini cream sauce risotto. The Western-style breakfast in the morning was also delicious. For Onsen bathing, guests use a shared public bath with general visitors. While it felt slightly dated, this did not detract from my overall satisfaction with my stay. I would love to visit again!

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  • 5.00
    かずきくん

    Beautiful Hotel

    The accommodation has been renovated, and the rooms were spacious and clean. Although there were students on a school trip staying, it was not bothersome, and I had a comfortable stay. Above all, the food was delicious and served in just the right portions to be satisfying. It was a bit disappointing that the smoking area was far away, but this is just a personal opinion as a smoker. The message card was heartwarming. It's a small gesture but left an unforgettable good memory while conveying kindness towards guests. I hope this thoughtful practice continues in the future.

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  • 5.00
    パピヨンふう

    It was excellent.

    The meals were very delicious, and the warm morning message was greatly appreciated. It was a gift trip for my son's family, and they were delighted, which made us very happy as well. We stayed in September to celebrate a birthday and had such a wonderful experience that we decided to gift this stay to our son’s family. We are also planning to visit again in December for our wedding anniversary.

  • 4.50
    botanica

    The Room and meals are excellent.

    I stayed at the Executive Suite Suirei for the first time. This time, we had a slightly larger group to celebrate my mother's 90th birthday, and the staff provided very attentive service. The room was spacious, and the beds were very comfortable. We enjoyed a French course meal at the restaurant, which was beautifully presented, colorful, and delicious. It was wonderful. However, the bath was not very spacious, and there were limited options, which was a bit disappointing. The hot water was great, though, and it made my skin feel smooth. Additionally, there was a shuttle service from Sapporo Station, which made the experience even more convenient and satisfying. I would love to visit again.

  • 2.83
    北海道大好

    It is disappointing that the issues pointed out a year ago have not been improved at all.

    Last year, I provided feedback through the hotel's survey, and this time I stayed in the renovated Executive Suite Suirei. Unfortunately, the meals have not improved at all. I do not recommend a multiple night stay with the same menu. The buffet-style meals are not what one would expect when coming all the way to Hokkaido. Honestly, dining at a family restaurant would be more enjoyable. The seafood is completely disappointing—not tasty despite the variety. If no improvements are made, I won't consider returning. The open-air bath feels confined, and while there is a rooftop open-air bath, it lacks any scenic view. Although the large public bath was partially renovated last year, only the sauna was improved. Additionally, when I informed the staff about a guest with tattoos in the public bath, no action was taken. As a large-scale accommodation facility, I believe more effort should be made to encourage repeat stays. I was looking forward to relaxing at the hotel, but the 10 a.m. checkout time felt too early, and the dining venue for both breakfast and dinner was overcrowded due to being consolidated into one space. The food was truly disappointing. While the hotel may currently attract inbound guests, in 10 years, this state could lead to closure. It’s a great hotel, so I hope improvements are made for the sake of the staff, and I hope it becomes a place I want to visit again. If you aim to differentiate the Executive Suite Suirei, please remember that some guests value the dining experience when visiting Hokkaido. To improve, I suggest increasing the dining venues from one to about three, and outsourcing each venue to encourage competition and enhance the quality of meals. I hope this feedback helps in considering the hotel's future. If improvements are made, I would love to return. Also, while the renovated 15th and 16th floors were beautiful, the ceilings in the rooms felt too low, creating a sense of pressure. At 187 cm tall, I found the ceiling in the powder room uncomfortably low. This might be a structural issue. In the large public bath, the ceiling shows signs of aging, with exposed rebar and peeling concrete. While a net has been used as a temporary fix, this is an urgent issue that needs proper attention. Waiting until a guest gets injured would be too late. I’ve pointed out various issues, but I share this feedback from a guest’s perspective.

  • 4.33
    パピヨンふう

    My first stay at Suirei was wonderful.

    It had been a while since our last stay at Jozankei View Hotel, but our accommodation at Suiryo was excellent. The service at the lobby during check-in, the use of the lounge on the 16th floor, and the wonderful Japanese-French dinner were all outstanding. The room was clean and newly renovated, making it very comfortable. We stayed for a birthday celebration and were deeply touched by their thoughtful hospitality. The underground large public bath and pool showed signs of aging; some areas of the corridor floors felt slippery. Unfortunately, the open-air bath on B2F in the women's large public bath was closed for some reason, which was disappointing. The rooftop bath also had slippery stairs leading to its open-air section, and unfortunately, the water did not appear very clean. Cleanliness in Onsen facilities is indeed important. This time, our main focus was staying and dining at Suiryo; aside from the outdated conditions of the large public baths and pool, we had a satisfying trip overall. Considering Suiryo's special atmosphere, it would be even better if two sets of towels or yukata could be provided per guest. During breakfast, we received a heartfelt message card from one of the staff members—it made us feel truly happy. Thank you very much!

  • 4.50
    ニセコ好き

    The miso soup was lu...

    The miso soup was lukewarm; as the weather gets colder, I wished for a warm bowl of ramen. The roast beef was too raw and hard to chew. I was very satisfied with the Hotel's Facility.

  • 3.50
    ヤリス

    Meal Times

    The meals were delicious, but there was a delay between courses during dinner. For breakfast, there were no hand wipes provided for hygiene purposes, so we had to request them. Since we stayed at Accommodation Sui-Rei, the check-in and payment process went smoothly, and the lounge was open until late at night for us to enjoy.

  • 5.00
    3k6y

    The meals at Uraraka...

    The meals at Uraraka were as delicious as ever for both dinner and breakfast. It makes sense since the head chef has not changed. The staff who served us at that time were also kind and attentive. The Room and Onsen were excellent, and with a private lounge available, it was a satisfying day offering great value for the price.

  • 5.00
    マサヒロ@

    Satisfied.

    Stayed for a birthday celebration as a couple. The Room was clean, and we were touched by the thoughtful birthday gesture. The area was calm and relaxing. The meals were delicious, and the staff provided excellent and pleasant service. We had a wonderful time and felt it was worth more than the price paid.

  • 5.00
    やま1397

    It was excellent.

    Everyone was truly kind, and I am deeply grateful. Thank you for the messages as well. The bedroom was very clean and flawless, and I am moved with gratitude for everything. The meals were excellent, and I also appreciate the staff who provided such wonderful service. Although we arrived very late due to getting lost on the way, we are thankful for your kind assistance upon our arrival.

  • 4.50
    マサボー33

    We enjoyed the carefully crafted dishes prepared by the skilled chef.

    I stayed in the Executive Suite with a great value plan and was very satisfied. Meals, both dinner and breakfast, were served in a private-like space where I could enjoy delicious dishes that reflected the chef's meticulous work. The room seemed to have been renovated for executive use, with differentiated loungewear and access to an exclusive lounge offering alcoholic beverages such as wine, sake, beer, highball whiskey, lemon sour, as well as soft drinks. I enjoyed using it after relaxing in the onsen. I would love to visit again if I have the chance. The staff's hospitality was also excellent. Thank you very much!

  • 4.67
    だーる

    The accommodation with an excellent large public bath.

    Stayed at this accommodation as it was newly opened and caught my interest. The separate front desk and exclusive lounge from Jozankei View added a special touch, making me feel like I was someone special—I even walked with a bit of pride! Haha. Overall, it was an incredibly satisfying facility, but the highlight was definitely the bath. The variety of saunas, the spacious and clean baths, and the view from the open-air bath were all exceptional. Even my picky partner, who always says that accommodations are all about their baths, had no complaints and was thoroughly satisfied! I’ll be back to stay during winter next time!

  • 4.83
    ケイ圭

    Delicious meal.

    It was my first time staying, so I was a bit nervous, but the food was delicious and very satisfying. I’d love to try the French cuisine next time, so I hope to stay again if I have the chance.

  • 4.83
    旅人777

    Premium space and service

    The new room was very clean. It would have been even better if the room's bath had Onsen water. The exclusive lounge for Suirei guests offered unlimited alcohol choices and snacks, providing a relaxing space. The staff maintained a good balance of attentiveness and distance, responding politely to inquiries. While the changing area in the Onsen lacked a sense of luxury, the sauna was state-of-the-art, which made up for it. I would love to stay at this Hotel again if I have the chance.

  • 5.00
    MASAYUKI

    Excellent meals

    Thank you very much! The meals were especially wonderful! Each dish was beautifully presented, and I couldn't resist taking photos. Of course, they were delicious too! I will visit again!

  • 4.83
    watanabe111

    The lounge was excellent!

    Check-in was smooth with a dedicated check-in service, and the Facility was incredibly clean. The meals were satisfying and enjoyable. The large public bath was also clean, making it a very satisfying Onsen Facility! The exclusive lounge on the 16th floor offered beer and light snacks. It was possible to enjoy drinks in the Room as well, allowing for relaxation beyond usual expectations. I would love to stay here again!

  • 4.83
    ぴえろっと

    We had a wonderful time.

    We stayed here for a special occasion. The Room had just been renovated, and it was spacious and clean. We enjoyed the wide-open space and relaxed while admiring the stunning view of Jozankei's natural scenery. The bathtub with a view of Jozankei was exceptional, and we found ourselves using it multiple times. The French Kaiseki cuisine featured locally sourced ingredients, and every dish was delicious. The staff were kind and attentive, making check-in and check-out smooth. We would love to visit again!

  • 4.83
    もちもちわんわん

    Everything is beautiful and...

    Last time, I stayed at the main building of Jozankei View Hotel, but compared to that, the interior here was more luxurious and very impressive. The cleanliness throughout the accommodation was remarkable. Additionally, the Onsen and sauna were also well-maintained, which made me extremely satisfied. I’m considering visiting again!

  • 4.83
    いこか

    I will visit again.

    We stayed in a newly opened suite-class Room at Jozankei View Hotel. The check-in front desk was separate from the main View Hotel, which added a special touch! The recently introduced French kaiseki was delightful, with attentive service and thoughtful presentation by the staff. Our impression of the View Hotel has completely changed. We will definitely visit again!

  • 5.00
    ふふみちゃん@

    The restaurant staff provides excellent service.

    I had been looking forward to this stay for days since it was newly opened. The French kaiseki dinner, featuring carefully selected ingredients from Hokkaido, was absolutely delicious! The restaurant staff were attentive throughout, making the dining experience very pleasant. The luxurious ambiance of the property did not disappoint, allowing for a relaxing and serene stay. I would love to visit again for a special occasion or a leisurely getaway!

  • 4.83
    クッキー&ヤス

    The meals were absolutely delicious!

    Both dinner and breakfast were highly satisfying. The main dishes of meat and fish at dinner were especially exquisite. The dining area had a calm atmosphere, allowing for a relaxing experience. This is one of the accommodations I would love to visit again!

  • 3.17
    たまざさ

    The meals were delicious.

    I was curious about this hotel before it opened, but even after checking the official website, there was no mention of whether the room baths were onsen (and asking AI only resulted in "there's a public bath"). Judging from the photos, I suspected it wasn't an onsen, and sure enough, post-opening reviews confirmed it. Why is it so expensive? I understand that guestroom onsens require higher costs for cleaning and pipe maintenance due to mineral deposits. The biggest issue often mentioned is the lack of a dedicated elevator. The lounge feels smaller than in photos, and the food seems underwhelming compared to its price. While I expected this, both the view and shared public bath don't provide a relaxing atmosphere to enjoy an onsen experience fully. However, the meals exceeded my expectations and left a good impression. The dining area feels semi-private but could have been made into private rooms considering the number of rooms available. With Belluna expanding hotels into Hokkaido (is Otaru next?), they should better balance customer expectations with pricing. At full price, I doubt many would feel satisfied staying here at Suirei. Perhaps if employees stayed here paying out of pocket themselves, they might come up with ideas for improvements that justify these rates.

  • 4.83
    朝一筋トレ太郎

    Breathtaking views worth more than the price!

    We stayed as a couple and had an absolutely luxurious time without a single complaint. The meals and baths were, of course, wonderful, but we were especially impressed by the Room. The space was so luxurious that it felt almost too large for two people, and the breathtaking view from the high floor is unforgettable! Next time, we plan to visit with my uncle and aunt!

  • 4.83
    マロン1129

    It exceeded expectations and was very satisfying!

    The front desk staff provided a thorough explanation during check-in, making the process smooth and easy. Dinner portions were more than enough—almost too much to finish—but everything was incredibly delicious, completely changing my previous impression! (laughs) The exclusive lounge with free alcohol was a pleasant surprise, allowing us to relax and enjoy our time together. Next time, we’re planning to try the French cuisine!

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