รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Hankyu Gran Respire Osaka

(โอซาก้า/เดินจากสถานีโอซาก้า (JR) ประมาณ 4 นาที) [ทั้งหมด 482 ห้อง]
คะแนนรวม
4.03
(340)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.00
  • สิ่งอำนวยความสะดวก
    4.16
  • การบริการลูกค้า
    3.83
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.13
  • ความพึงพอใจ
    3.95
  • 3.83
    ふたば1117
    วันที่โพสต์: 24/10/2026

    Thank you for your hospitality.

    I had trouble finding my way from Osaka Station, but I think the hotel is close if you can find the nearest exit. I took quite a detour and left before I could get familiar with the route (haha). Amenities such as toothbrush sets were available for guests to pick up themselves near the elevators. I usually put my own shampoo and toiletries on the edge of the bathtub, but it was not level. There were also large gaps beside the shelf holding the hotel’s shampoo bottles, so my toiletry pouches kept falling through, leaving me unsure where to put them. The room was clean and very comfortable. The front desk staff were also very polite and helpful when I asked for directions. At breakfast, I was asked to use a table for two because it was busy, which I did. However, several guests who arrived later were seated alone at tables for four, which felt a little unfair. I wish the seating policy were applied consistently.

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  • 2.17
    たつやNull
    วันที่โพสต์: 12/10/2026

    The location is great, but...

    Although this is a high-end city hotel, several disappointing issues stood out. Until I can confirm that improvements have been made, I would not consider staying again, and I cannot recommend it to others. ① Despite staying on the club floor, breakfast was served in the same restaurant as guests from the standard floors. It did not feel calm or relaxed as a club-floor experience should, nor did it reflect the level of careful ingredient selection one would expect. ② The route to the affiliated hot spring facility was difficult to understand, and I got lost both ways. Some guests could not figure out how to return to the hotel and ended up going outside and being unable to get back. Because the hot spring is open 24 hours, when I went early in the morning before dawn there were people sleeping there instead of at a hotel, which did not feel clean. ③ Check-in and check-out are fully automated with machines, but it seemed especially confusing for international guests; one staff member was assigned to each machine. I could not understand what purpose the automation served. Check-in time is strictly 3:00 p.m., and after 3:00 p.m. there was severe congestion in front of the machines for check-in. It was clear that all staff were doing their best, which made this even more disappointing.

  • 5.00
    シシ
    วันที่โพสต์: 6/10/2026

    It was comfortable.

    This was my first stay here. It’s a new hotel, and everything was clean and comfortable. From Osaka Station, you can reach the hotel via underground or above-ground routes, so you won’t get wet even on rainy days. The staff were very kind and helpful, and I truly appreciate it. I’d love to stay here again!

  • 4.20
    teo子
    วันที่โพสต์: 29/9/2026

    It was a clean Room.

    This time, I stayed on a plan that included admission tickets to Umekita Onsen “Ren.” When you’re tired, nothing beats a hot spring. I was surprised that the bath area felt brighter than I had imagined. True to Osaka, it had an open and lively atmosphere. The room was very clean and well maintained, and soundproofing was solid. I’m originally from the Kansai area, but I got lost on the way to the hotel because of how much the area around Osaka Station has developed. Still, it’s a hotel I’d like to stay at again.

  • 5.00
    hikifune-go-go-
    วันที่โพสต์: 25/9/2026

    A Hotel Where You Can Fully Enjoy the New Umekita

    I had been wanting to visit the newly redeveloped areas, including Umekita Park, for a long time, so I was very happy to stay at this Hotel. The staff were kind and I truly appreciated their help. The location was also excellent, and using this Hotel as a base, I was able to fully enjoy Umekita.

  • 4.33
    マリッサー
    วันที่โพสต์: 24/9/2026

    With such well-equipped Facilities, operations and service during peak times.

    This was my second time staying on the Club Floor. I returned because I like the property itself—its comfort and atmosphere—as well as the appeal of the affiliated Facility (Ren). I also understood in advance that, even on the Club Floor, there is no lounge check-in or similar service. However, since this stay fell during the busy Silver Week holiday period, I had serious concerns about how check-in was handled. I left my luggage in advance and came back at 3:00 p.m. when check-in began, but the area in front of reception was extremely crowded. When I asked, I was told that even Club Floor guests receive no priority at all and that “we guide everyone equally.” I understand there may be operational policies and staffing constraints on the Hotel’s side, but many guests choose a higher-category floor expecting to avoid crowds and enjoy a smoother stay. Even if not a dedicated counter, measures such as a priority lane or better traffic flow during peak periods would be appreciated. Having it simply dismissed under the word “equal” felt disappointing. I also felt that basic greetings and friendly communication from staff were somewhat lacking. Even small gestures—such as a nod or a simple “thank you,” including from housekeeping staff—can greatly improve the overall impression of a stay. Because I am satisfied with the quality of the Facility and equipment themselves, I wanted to share these thoughts candidly in hopes of more attentive service improvements and operational refinements. Next time, I plan to consider staying outside crowded holiday periods.

  • 4.20
    ふーらふら５
    วันที่โพสต์: 24/9/2026

    It was convenient.

    I stayed here for my annual Osaka food-and-drink trip. Even though it was Silver Week, there was no stress from waiting for the elevator. It’s close to the west exit of JR Osaka Station, and there are also nearby shopping facilities, so it was very convenient. I’m looking forward to seeing more development in the surrounding area. It was a Multiple Night Stay, and I chose no Room cleaning with towel replacement only, which was more than enough. The Room lighting is on the dim side, so I would have liked a hand mirror or a magnifying mirror in the bathroom for doing makeup. The hair dryer was a Panasonic model and seemed to suit me well—my hair felt smooth and silky.

  • 5.00
    あーちゃんだんがん
    วันที่โพสต์: 21/9/2026

    Room Only (No Meals Included)

    I stayed one night in a TWIN Room. It was very clean and beautifully maintained, and the hair dryer had plenty of power. There is also a ceiling shower, but I accidentally pulled the lever and got quite a surprise (laugh). There was a coffee-machine-style unit that lets you make green tea, black tea, and coffee, and you can use the mineral water provided next to it. I don’t remember which floor it was on, but there is also an ice machine and vending machines. Slippers were provided, but they were not disposable so I didn’t use them. Overall, this is an excellent hotel right in front of the station with nothing to complain about. If I had to say one thing… it would be perfect if single-use face wash and makeup remover were provided. I would definitely like to stay here again when visiting Osaka.

  • 4.00
    旅行大好きニッポン人
    วันที่โพสต์: 21/9/2026

    I enjoyed the lounge.

    We arrived a little before check-in, and there was a long line in front of the self check-in kiosks. There was also a guest using a wheelchair in the line; although many staff members were present, there was no particular guidance until it became their turn at the front, which felt unfortunate. The low score for the Onsen/bath is because the bathing facility “Ren” was extremely disappointing. It is separate from the Hotel Facility, but since it is included in the Plan, we had to rate it strictly. That said, as this is a new Hotel, while it doesn’t feel luxurious, the guest room had clean, simple interiors—especially the large floor-to-ceiling windows that created an open and airy atmosphere. The club lounge was also excellent, with a great selection of alcohol and snacks, and we really enjoyed it.

  • 1.83
    saioh
    วันที่โพสต์: 21/9/2026

    The club lounge is small and not very relaxing.

    Stayed in a corner room on the Club Floor. The lounge is small, with only a few seats at a long counter and two simple sofa seats. The aisles are also narrow, and I tripped over a protruding platform next to the reception desk, fell hard, and badly hit my knee. I think the fall was due to my age, and at first I thought I had slipped, but my companion said my foot caught on the platform and it was dangerous—I nearly hit my head on the corner of what looked like a presentation stand. It made me realize again how little space there is in the lounge. There were as many as three staff members at the reception counter. They first asked if it was my first time in the lounge and explained that everything was self-service. However, while I was using the dashi station and soda machine in my own way, they kept watching closely (perhaps unavoidable given how cramped it is) and repeatedly told me “do this” or “do that.” If it’s self-service, I wanted to be left to do things as I prefer—for example, using a lidded paper cup as a substitute for a pot when steeping dashi or tea bags (also considering easier disposal later), and filling soda water from the machine rather than taking bottled soda. Yet they wouldn’t open bottles for me or make drinks for me instead. They probably would if begged, but it didn’t feel like that kind of atmosphere. The man who seemed to be in charge would point out minor things but wouldn’t clear obviously unnecessary dishes either. Even when I carried them to the return station myself, they still weren’t cleared for a long time; I even exchanged an awkward smile with an overseas guest seated behind me. The alcohol selection is indeed more extensive than other lounges, but there’s no menu or even simple cocktail recipes—it felt like being invited to someone’s home just to be shown off their collection. The food quality isn’t bad, but compared with others the selection is limited. Being able to enjoy alcohol all day during opening hours is a plus; however, mornings start at 10:00 AM and it can’t be used for breakfast like many other Hotel lounges, so its value is low for guests who don’t drink alcohol. The view from the counter seats looks out onto a building under construction right in front of you, railway tracks, an expressway/highway roadways,,and nearby high-rise buildings. As expected of a Business Hotel,, check-in strictly starts at 3:00 PM—no matter how longthe line gets,,they won’t move it up by even one minute.,There’s also no flexible option such as completing paperwork before 3:00 PM.,So congestion seems inevitable.,Having one staff member supporting each kiosk feels inefficient.,It should either be fully automated for experienced guests or have staffed counters set aside specifically for those who need assistance.

  • 4.50
    MMMKKKK
    วันที่โพสต์: 18/9/2026

    The service leaves a poor impression.

    The customer service was underwhelming. It felt like there were a lot of young staff who weren’t very attentive, and they weren’t particularly friendly. The Hotel itself was clean and there were no issues, but are the staff part-time workers? It didn’t feel like professional hospitality service. I expected a higher-ranked Hotel, so this was unexpected.

  • 4.60
    akiakiaki1211
    วันที่โพสต์: 18/9/2026

    It was great being so close to the station.

    I stayed for two nights. Both baggage storage and check-in were done via machines, but the staff member assisting us was very pleasant, and everything went smoothly. Amenities such as toothbrushes and combs are picked up at the front desk; I wished cotton pads and cotton swabs were always available, though they may have been provided if I had asked. The Room might feel a bit small for two people (given the great location right near Umeda Station, that’s understandable), but it was more than enough for solo use. The Room was also kept very clean. I’ll be staying again in November with three friends, and I look forward to it.

  • 2.00
    みなとり
    วันที่โพสต์: 14/9/2026

    A Disappointing Stay

    I stayed in a Corner Twin Room. It may have just been that I was assigned a Room in poor condition by chance, but the entire Room smelled like sewage and it was very unpleasant. Since my family had already checked in and some time had passed, I didn’t feel I could ask to change Rooms, but the unbearable odor continued until the next morning. (There were no issues with the bathroom fixtures, so the cause is unclear...) Also, both the service and explanations were insufficient overall. There seemed to be a reasonable number of staff members, which made it even more frustrating. At minimum, I would like cotton pads and cotton swabs to be available in the lobby along with toothbrushes and hairbrushes. And if Lotus discount tickets cannot be purchased after completing checkout procedures, I would have liked to be informed of that during my stay. Overall, it was a disappointing stay.

  • 4.83
    Yuri55
    วันที่โพสต์: 8/9/2026

    Direct access to Osaka & an amazing spa!

    This was my second stay here on a business trip. I was extremely satisfied with the Plan that includes Spa Ren! I returned to my Room around 10:00 p.m., changed into something comfortable, and headed next door to the stylish Spa Ren. Having sushi prepared at the counter until 11:00 p.m. was amazing! And I also had oden! Then I enjoyed the bath and sauna. On the way back, I bought a cold drink and had one in my Room! Even on business trips that run late, I chose this Accommodation because I wanted to make the most of the little time I had at night. You can also get back to Osaka Station without getting wet in the rain by following the connecting bridge! It’s truly a convenient, new, and wonderful Hotel. I’m docking points because check-in took a while, but I’ll stay again!

  • 3.60
    空也上人
    วันที่โพสต์: 5/9/2026

    There is a sense of mismatch. The amenities are below those of a Business Hotel.

    The main concept seems to be providing Accommodation and bedrooms, but the Facility feels overly bland and leaves little desire to return. At JPY 20,000–30,000 per night, it sits in a mid-range price point between business and leisure stays. The front desk operations are streamlined but lack a welcoming feel. Amenities are minimal. While the shared areas and Room facilities—and the views—feel upscale, there is an overall sense of mismatch.

  • 5.00
    ホテルはよいね
    วันที่โพสต์: 4/9/2026

    Perfect for visiting Umekita Onsen.

    The Room was spotless, with Osaka Station right outside the window, and the breakfast was excellent—yet the nightly rate is under JPY 10,000 per person. I’d love to make an early Reservation and stay again. Going to Umekita Onsen in the in-house loungewear, taking a bath, enjoying a meal, and relaxing is the perfect treat for myself!

  • 1.67
    サトテル@
    วันที่โพสต์: 2/9/2026

    I was overcharged and unlawfully detained.

    I don’t usually write Reviews, but this time I was so angry that I couldn’t stay silent, so I’m posting for the first time. This is about being overcharged for my stay and being unfairly detained. The purpose of this trip was to watch a professional baseball game at Koshien Stadium, and I applied for a game-watching Plan organized by the Hankyu Hanshin Daiichi Hotel Group. It included a game ticket and a ¥3,000 “shared use voucher” valid at the group’s Hotels. Check-in was done via a machine, but I wondered whether the voucher could be used on it—and as expected, it couldn’t—so staff had to handle it. They struggled quite a bit, but it wasn’t worth making an issue of, so I went to my Room. A problem occurred at checkout the next day. When I tried to check out using the machine, it wouldn’t let me, and staff told me that because they had undercharged me at check-in, I needed to pay ¥3,000. I repeatedly explained that I had handed over the voucher, but they would not accept it, and an assistant manager rushed over. I explained again; while they went to confirm things, I took out and showed them the paper that contained information about the Plan along with the voucher. They finally seemed to believe me, but there was no clear confirmation on the spot. Because their response was completely unreasonable, I asked them to verify the details and explain properly before leaving the Hotel. About an hour later they called to say they had confirmed the voucher and apologized. When I asked again why this happened in the first place, they answered that it was due to insufficient guidance for staff. I wanted to hear a detailed explanation of what happened and how they would prevent recurrence going forward; however, their answer felt dismissive beyond belief. So I told them I would never use this Accommodation again and hung up. What struck me is that even more than staff training itself, training is needed at manager level. It’s precisely in irregular situations where hotel professionals are truly tested. Do you really think this kind of low-level organization is acceptable? Do you have no pride in calling yourselves “Hankyu”? As someone who grew up along Hankyu lines in Japan’s Kansai region—even after moving to Kanto—I have always liked Hankyu and felt proud of it. More broadly speaking as well: this made me feel there is a problem with management attitude itself. Are you becoming complacent due to inbound demand while neglecting customer service? I believe there will be consequences someday. Based on what happened this time as well regarding management attitude overall (including how such issues are handled), I intend to raise these concerns at next year’s Hankyu Hanshin Holdings shareholders’ meeting.

  • 3.50
    のいたか
    วันที่โพสต์: 29/8/2026

    A high-end Hotel

    I think this is a good Hotel with a luxurious feel. What I liked: Although it’s close to the Osaka Station West Exit ticket gates, there are few people around the entrance, so it feels like a hidden retreat and is relaxing. Both the entrance and the Room feel upscale and are wonderful. The bath in particular is a unit bath with a separate washing area, so you can bathe comfortably. For breakfast, in addition to the buffet, you can choose either an egg sandwich or Eggs Benedict, and staff prepare cappuccinos on the spot. The food quality is also high. What I would like you to consider improving: At check-in, even though I had already paid by card in advance, I was required to enter my name and address myself in katakana, and my companion also had to enter everything from scratch. This was very stressful and felt worse than a Business Hotel. Also, there was no ice machine on the floor where my Room was located; when I asked at the front desk, they told me it was on an upper floor. However, when I tried to go up by elevator, even after tapping my Room key card I could not access that floor. I wanted clearer guidance on how guests can actually fulfill such requests. When I asked at the front desk on the first floor whether I could get ice from the restaurant, they only replied that it would be difficult. It felt like there was no willingness to meet guest needs—just pushing company convenience according to a manual—which did not feel like a luxury Hotel experience. Also, if this is meant to be a luxury Hotel, basic amenities such as toothbrushes and razors should be placed in the Room in advance. It feels like such a waste because this Hotel has what it takes to become truly luxurious. I think it’s a very lovely Hotel overall, and I hope it becomes a true luxury Hotel in time.

  • 5.00
    bluelemonade
    วันที่โพสต์: 29/8/2026

    This was my second s...

    This was my second stay since last summer, so I already knew the route from Umeda and arrived easily. Even in the extreme heat, it’s very convenient to get around via the mall and covered walkways. Access to shopping, dining, and convenience stores is also excellent. These days, large public baths are often crowded and it’s not always possible to relax, so I like being able to unwind at my own pace in the comfortable bath in my room. I also appreciate that the tea maker lets me enjoy tasty drinks other than coffee. I’d love to stay again if I have the chance.

  • 4.33
    みずまんじゅう
    วันที่โพสต์: 28/8/2026

    Second Stay

    My first impression wasn’t very good, but I liked the breakfast and the replies to my Review were very courteous, so I stayed for a second time with high expectations. This will be a long message. Last time, I was hardly greeted at all, including at the front desk and in the restaurant, but this time the front desk staff properly greeted me even from a distance. I was happy to see that what I wrote in my Review had been reflected right away. However, the restaurant was unchanged. Perhaps they are too focused on their own tasks to notice what’s going on around them… Several guests returned to their seats without ordering anything because no one noticed them at services like the drink station in front of the counter. Also, since guests can choose either an egg sandwich or Eggs Benedict, I think you should actively inform them. Simply placing a piece of paper on the table is hard to understand. In fact, could it be that few people order because there isn’t enough guidance? I understand SDGs, but given this class of Hotel, I would like at least basic amenities in the Room. It’s strange that bath salts are provided in the Room but there is no toothbrush. As other Reviews have mentioned as well, even if slippers are disinfected, some guests may still feel uncomfortable using them. How about offering a choice between disposable and non-disposable slippers? Although this is supposed to be a high-class Hotel, it feels like the service still hasn’t caught up. If I have another opportunity, I hope for improvements next time. Thank you for your hospitality.

  • 5.00
    桜餅桜
    วันที่โพสต์: 28/8/2026

    We were very satisfied.

    I stayed in a Club Floor Room. I was also able to use the Ren Facility once. Since the Room is new, it was clean and the amenities were easy to use. In the club room, the sweets and food were light, and the drinks—especially alcohol—were the main focus. The staff were pleasant, and the atmosphere was very nice. If you’re expecting a wide selection of food like some other Hotel club rooms offer, you may feel a bit disappointed; and if you don’t really like alcohol, it might feel like less value—but personally I was very satisfied. Breakfast was fairly standard with a few Osaka specialties, but I thought it was good. As for the check-in method that some Reviews complained about, when I arrived at 6:00 p.m. on a weekday it wasn’t crowded, staff were available, and even as a first-timer I had no issues. Also, I personally appreciated having access to a small gym. There is a larger gym in Ren as well, but since I wanted to work out early in the morning, I used this one instead.

  • 5.00
    midoringo8008
    วันที่โพสต์: 24/8/2026

    Highly satisfied!

    My daughter and I stayed for a two-night stay in a Club Junior Suite. I had seen some Reviews saying the staff were not very helpful, but that wasn’t the case at all—everyone was attentive and courteous. The Club Floor lounge was especially wonderful. During cocktail time, we enjoyed drinks and delicious snacks together while taking in the night view—my daughter has just turned 20, so it was a special moment for us. It was also great that the property is connected to the Onsen Facility “Ren.” We used it on the first night and again on the morning of our third day, and we were very satisfied. We hadn’t added breakfast, but we had a breakfast rice porridge set at one of Ren’s restaurants, then fully enjoyed a morning bath. The powder room was well equipped with ReFa and YA-MAN hair dryers as well as hair irons, so there was no inconvenience. This trip was by JR, so with large luggage it felt like a bit of a walk from the station (and we got slightly lost), but we truly had a wonderful trip. If I have another chance to visit Osaka, I would definitely like to stay again. One small thing I noticed: while spending time in the Room, there would be fairly loud popping or clicking sounds coming from near the window about once every 5–10 minutes. Since it’s on the 27th floor, I wondered if it might be related to air pressure or something similar—but it remained a mystery throughout our stay.

  • 3.40
    空也上人
    วันที่โพสต์: 19/8/2026

    The amenities are far too basic.

    There was no toner, no cotton pads, and no cotton swabs. Only a toothbrush was provided, but it was so cheap that I didn’t feel like using it. For a place trying to present itself as a mid-range Hotel, this is unacceptable—it falls behind even low-priced Business Hotels.

  • 4.80
    yuko**M
    วันที่โพสต์: 17/8/2026

    A Satisfying Hotel

    It was close to the station, and it was very convenient for dining out. The room was clean and quiet, and we could see the station and high-rise buildings—it really felt like Osaka. The bathroom was spacious with a separate washing area, and I liked that it was separated from the toilet. I was very satisfied and would like to stay again if I have the chance. If I had to mention one thing, many of the guests were foreigners. There were no problems or trouble because of that, though.

  • 5.00
    ホテルはよいね
    วันที่โพสต์: 16/8/2026

    As a set with Umekita Onsen

    There is a passage that lets you walk to Umekita Onsen while still wearing your in-house loungewear. Pure bliss!

  • 3.00
    OK氏
    วันที่โพสต์: 15/8/2026

    Directly connected t...

    Directly connected to a commercial complex, it’s very convenient, and the views (depending on the direction) let you feel the excitement of staying right in the heart of Umeda. Just take the elevator down and you can access a wide variety of restaurants and shops. As it’s a new Hotel, everything is generally very clean. (I always wonder whether there are twin Rooms with a view of Grand Front...) The floor area is small, but thanks to the furniture layout and large windows, it feels compact without being cramped. This was my fifth stay, and each time I’ve still been bothered by noise. Perhaps due to wind pressure around high-rise buildings or metal creaking, there are intermittent loud “boom!” and “bang bang!” sounds. It’s especially noticeable at night. I experienced similar noise at another Hotel (“the one that isn’t Gran”), but I’ve never heard this at other high-rise Hotels... Also, since the slippers are not disposable, I’m concerned about hygiene, so I buy a pair at a 100-yen shop and bring them each time. Even so, the staff are kind and courteous, and the location is outstanding—so I’ve already made a Reservation for this Hotel for my next trip as well. I’m looking forward to my next stay.

  • 3.40
    大ちゃんぴ
    วันที่โพสต์: 12/8/2026

    Access

    Osaka is still easy to get lost in—I struggled because the access directions were hard to understand. Also, please note that the shower is set up for international guests. Other than that, I was satisfied—the lounge was relaxing and comfortable.

  • 4.80
    ごきせんせ
    วันที่โพสต์: 11/8/2026

    A Hotel where you can enjoy drinks.

    I’ve stayed here several times already. I usually book the Club Floor to relax with drinks in the lounge, and also to work out in the pool next door at Ren and soak in the Onsen. On day one, after check-in I headed straight to the lounge. The familiar staff welcomed me warmly, saying things like, “Today we have Taketsuru,” and “Your usual Blanton’s is right here”—which made me very happy. When it’s hot, beer is a must to start. Three draft beers plus a can of tomato juice makes the perfect Red Eye at just the right moment. I went out for an early meal (after 4 p.m., everywhere is quiet), then came back for whisky time in the lounge again. I enjoyed Taketsuru and Blanton’s on the rocks, with beer as a chaser. Iichiko from a flask mixed with orange juice was also delicious. For my next visit, I requested a good amazake—I’ve recently gotten hooked on drinking amazake mixed with sake. The next morning, I felt refreshed after an early soak in the Onsen—so relaxing. When the lounge opened at 10:00, I had one last beer and headed home satisfied. Thank you again for another wonderful stay.

  • 4.17
    Charo ちゃん
    วันที่โพสต์: 4/8/2026

    The breakfast was excellent.

    The location and breakfast were excellent.

  • 2.60
    22ハンドルネーム
    วันที่โพสต์: 27/7/2026

    Would it be acceptable to ask guests to return the welcome dessert at the exit?

    We stayed on the Club Floor. As we arrived before 3:00 p.m., we could not check in, and many guests were waiting in the lobby. The website stated that the Club Lounge could be used even before check-in, so we asked to use it, but the staff had to confirm several times and it took a few minutes before we received an access card. If this is an available service, I would appreciate smoother guidance. The most disappointing part was the service in the Club Lounge. A staff member handed me a baked sweet saying, “This is a welcome dessert,” and asked if I wanted it warmed. I said it was fine as is. However, when leaving the lounge, I was told, “You cannot take this back to your Room,” and had to return it at the entrance. If they had explained from the beginning that it was for lounge use only, there would have been no issue. But being given something as a “welcome dessert” and then required to return it at the exit felt very strange. The next morning, we requested shipment by courier service, but on the following day the Hotel contacted us saying they had forgotten to hand it over for pickup. The package contained a rental kimono with a return deadline, so it had to be shipped with next-day pickup instead, and I personally had to explain and apologize to the rental company. Human error can happen, but this was my first time experiencing something like this. We also found directions to Umekita Onsen “Ren” confusing. The information in our Room said it could be accessed via a connecting passageway on the 4th floor, but with the elevator we used we could not go to the 4th floor. A restaurant staff member told us to exit once and use another elevator instead. In fact, there was a connecting passageway accessible directly from within the Hotel; we only learned later how to get there correctly. With clearer explanations at check-in or better in-house guidance materials, we would not have gotten lost. The view from our Room and the Facility were excellent; however, multiple disappointing incidents related to service and guidance left us with stronger dissatisfaction than positive impressions overall. For that reason, I rated hospitality/service as 1 out of 5 points. The Accommodation itself is appealing, so I hope for improvements going forward.

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