รีวิวและความประทับใจจากผู้เข้าพักที่ Hotarutei Villas

(จังหวัดนากาโน่/น้ำพุร้อนคัมบายาชิ) [ทั้งหมด 2 ห้อง]
คะแนนรวม
4.88
ที่สุด (14)
  • ห้องพักและสิ่งอำนวยความสะดวก
    5.00
  • สิ่งอำนวยความสะดวก
    4.93
  • การบริการลูกค้า
    4.86
  • อาหาร
    4.79
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.86
  • ความพึงพอใจ
    4.86
  • 3.83
    たんばたろう

    Pros and Cons of a Mismatch

    A renovated traditional house available for exclusive rental. I was surprised by the mismatch of having an all-foreign staff. Although their Japanese was halting, they worked very hard and left a good impression. However, it was difficult for them to provide attentive, anticipatory service. I would like to see a Japanese staff member added as a leader. The food was heavily seasoned, and even the flower arrangements looked odd—disappointing. There was no pickled ginger served with the sushi, and even when I asked for it, they didn’t understand—an amusing mishap. The free-flowing Onsen was great.

  • 5.00
    かべるねさん

    Relax in the Onsen and enjoy delicious cuisine.

    Both the Room and the restaurant had a Japanese-modern design, creating a very relaxing atmosphere. The Onsen water was excellent, and because it is free-flowing, I was able to enjoy it many times. It had been a while since I last enjoyed truly delicious Japanese cuisine. The chef is licensed to prepare fugu, and the fried fugu they prepared was exceptionally good. Next time, I’d love to try the full fugu course. I also heard that they ran a sushi restaurant for many years—no wonder the sashimi, carefully selected with the chef’s expert eye, was outstanding. The Japanese dishes and sushi prepared by the brothers were absolutely superb. A sushi course would be wonderful as well. This is an Accommodation where I’ll continue looking forward to the food in the future, and it has become one of the places I’d like to stay again. I had a truly enjoyable time. Thank you very much to all of the staff.

  • 4.67
    トモッコロ

    Perfect for families!

    We stayed here to celebrate our child’s exam success. The international staff were very friendly and attentive, and we had no problems at all during our stay. The Room was spacious with multiple rooms, so each family member could relax in their own comfortable spot. The bath was also an Onsen, so pleasant that we went in again and again. Since check-out the next day is at 10:00, it was a shame that the fun time ended so quickly. I wish check-out were at 11:00. The meals were piled high with our favorites—crab, sashimi, and sushi—so much that we couldn’t finish everything. Unfortunately, we ended up leaving most of the meat. On our way out, we received bottled tea with a heartfelt message from the staff written on it, which made us very happy. Thank you very much for taking such good care of us.

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  • 5.00
    しろもく

    I want to live in a house like this!

    We stayed with our 5-year-old and 1-year-old, and we were extremely satisfied! The building was wonderful; while the nostalgic main building was charming, the cottage was truly amazing. The spacious ceiling, built-in furniture, and bright kitchen made us dream of having a home with such a layout in the future! The staff were all very friendly, making it a comfortable experience for our family. They lent toys to keep our children entertained so we could focus on meals and even interacted warmly with them. Our kids quickly grew attached to them. It was such a pleasant stay that we would love to plan a multiple night stay next time!

  • 5.00
    moimoi109

    Thank you for staying with us again.

    We stayed at this accommodation about a month ago, and it has quickly become a favorite for both my spouse and me, so we immediately made our next reservation. We were warmly welcomed beyond our expectations, making this stay even more satisfying than the last. We are deeply grateful for the heartfelt hospitality from the head chef and all the staff. The meals were exceptional as always, especially the sashimi platter served on a newly introduced kumiko craft plate—it was truly stunning. From the cuisine to hospitality, room, and onsen, everything was perfect at this top-notch accommodation. As a side note, we also managed to see the monkeys at Jigokudani Monkey Park this time, which we missed during our previous visit—making it an unforgettable memory. We will definitely return in another season! Thank you very much for your wonderful service!

  • 5.00
    走れ！コータロー

    It was new and clean.

    We visited during the Obon holiday. The detached Room was new, clean, spacious, and the children were very satisfied. The restaurant was a relocated and renovated traditional Japanese house, offering a very spacious and open atmosphere. The food was delightful, especially the sushi at the end of the meal. We would love to visit again if we have the chance.

  • 5.00
    tabino-omoide

    My husband was able ...

    My husband was able to take time off at short notice, so we stayed for two nights as a family. We were actually torn between a few Accommodations, but choosing Hotarutei Villas turned out to be absolutely the right decision. First, the Room: it was simple and thoughtfully designed with no unnecessary items, and the warmth of the wood made it a truly lovely space. It felt almost like a Vacation Rental—there were cooking utensils and seasonings (oil, salt, pepper) provided, so on one of the two nights we cooked something simple ourselves for dinner. The private open-air Onsen in the Room was perfect in both water quality and temperature; every member of our family soaked 3–4 times a day. We had both dinner and breakfast at the restaurant next to our Villa. Dinner was a generous course featuring fresh seafood and plenty of meat. Everything tasted wonderful, and even the tableware was beautiful—something we could enjoy with our eyes as well. At breakfast, each of us was served rice cooked in an individual pot; it was so delicious it took our breath away, and waiting for it to finish cooking right in front of us felt like pure luxury. The Room itself, the Facility offerings, the Onsen, and the meals were all outstanding—but what deserves special mention is how exceptional the staff are. Even casual comments were clearly shared among all staff members; they weren’t bound by rigid manuals but responded flexibly as individuals; and their sense of distance—attentive without being intrusive—was impeccable. We love traveling and often stay at many different types of Hotels, but this hospitality is on par with—or even beyond—a club floor at a city Hotel in Tokyo. This is an Accommodation where you can experience genuine warmth from staff who are rich in spirit—not service that feels merely trained. We heard that there are more international guests in winter. As a Japanese guest myself, imagining visitors to Japan experiencing Hotarutei’s outstanding hospitality—and carrying it home as part of their memories—makes me feel truly proud. I’d love to enjoy an open-air Onsen while watching snowfall in winter… but I don’t want to wait that long—I’d like to return again soon.

  • 5.00
    ヒロケイ

    Wonderful Staff

    Thank you very much for your hospitality the other day. Staying at the villa of Hotarutei, which I had always wanted to visit, became a wonderful birthday gift for my husband. I deeply appreciate the thoughtfulness of all the staff. Chef, thank you for accommodating my requests; the meals were delicious. The quality of the Onsen water was also exceptional. I look forward to visiting again soon!

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  • 5.00
    moimoi109

    It was the best accommodation.

    This accommodation was a fantastic find! As mentioned in other reviews, there are foreign staff members, but communication was smooth, and their hospitality made for a pleasant experience. The traditional house-style main restaurant had a charming atmosphere, and the villa we stayed in was clean and comfortable. The room's open-air bath had excellent water quality and was very relaxing. Above all, the highlight was the food. It was astonishing to enjoy such fresh and delicious seafood in Nagano, which is far from the sea. Even though I usually wait about a year before revisiting any accommodation I like, this place became an instant favorite—I immediately made my next reservation! I look forward to staying here again soon; thank you in advance for your hospitality on my next visit!

  • 5.00
    きなまる

    Accommodation for 4 adults and 1 child

    The staff's attentiveness to babies and their excellent service from arrival to checkout were impressive. The team consists of both international and Japanese staff, and they were all very accommodating. International staff members can communicate in Japanese without any issues, so those who speak basic English will feel comfortable as well. Special care during meals was particularly noteworthy; they even helped look after our 1-year-old child, which was a great help. The meals were exceptional, with the chef showcasing ingredients during dinner. Both the food and the Facility exceeded expectations. I highly recommend this place for couples or families with children, especially since it offers private rental accommodations.

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  • 5.00
    snow monkey

    A pleasant space

    It was just a one-night stay, but the meals and service were excellent, and I was able to spend my time comfortably. In an onsen area in the snow country, it can be difficult to find a property with an onsen in the guest room, Western-style rooms, and Western breakfast, but I thought the charming "Wa" traditional Japanese house and the "Western" villa, which is the accommodation building at Hotarutei, create a very luxurious space.

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  • 5.00
    ビーグル柴犬

    It was the best experience of my life!

    A luxurious and wonderful Room that's too good for just one night. Everything is clean and flawless. While the balcony is visible from the main road, there is minimal foot or car traffic, so it wasn't a concern at all. I fell in love with this small yet sophisticated space! I will definitely stay here again!

  • 5.00
    ぽんちゃん1991

    Cottage with Hot Spring

    The room is a completely independent rental house. The living room is spacious and very stylish, and the furniture was lovely. The bedroom windows are also large, offering a beautiful view of the greenery. It seems like a great reference for those planning to build a house. The TV is incredibly large, and watching your favorite live videos on YouTube was very enjoyable with great sound. There are two bedrooms and two toilets, making it ideal for trips with two or three generations or with friends. You can enjoy a natural hot spring bath 24 hours a day. The open-air bath in the courtyard offers a sense of openness and is a very lovely space. There is a restaurant adjacent, just a short walk away. Dinner featured a lot of seafood and was so delicious it felt like a sushi kaiseki. The chef personally goes to Joetsu to procure ingredients. Breakfast was plentiful, with rice cooked in a pot from the morning. The fridge offers one free beer, juice, cheesecake, and gelato, and you also get one free drink in the lounge, making the service quite fulfilling. The staff are foreigners, but they provide service in Japanese, and their earnestness was evident. Although there are many reviews from overseas customers on other sites, it is also recommended for Japanese people. If I had to say, the exterior of the restaurant building was a bit cluttered, which caught my eye. It was a shame because both the restaurant building and the room were very stylish.

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