รีวิวและความประทับใจจากผู้เข้าพักที่ THE OSAKA STATION HOTEL, Autograph Collection - 2หน้า

(โอซาก้า/นครโอซากะ) [ทั้งหมด 418 ห้อง]
คะแนนรวม
4.52
ยอดเยี่ยม (62)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.66
  • สิ่งอำนวยความสะดวก
    4.66
  • การบริการลูกค้า
    4.37
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.45
  • ความพึงพอใจ
    4.42
  • 4.67
    アメリカ留学塾

    The delicious meals at the club lounge remain exceptional.

    This was my second stay at the accommodation, having stayed here during New Year's this year. During my previous visit, I felt there were some areas for improvement in room operations and breakfast service, and unfortunately, I had similar impressions this time as well. The check-in process seemed tailored for first-time guests, which was disappointing. For a class exceeding 100,000 yen per night, the service did not meet expectations. Requests made during my initial visit were not fulfilled as expected. As it has been a year since the opening and there are likely repeat guests now, it would be better to keep track of past guest histories. This time too, despite calling in advance to request an extra bed, the information was not shared properly and resulted in a room change after 10 PM—this was also disappointing. On a positive note, the meals provided at the club lounge were truly delicious with some variations in offerings; this unique service is something that makes me want to return even if other aspects fall short compared to other hotels. I hope that next time will be a stay where everything feels truly exceptional from start to finish!

  • 5.00
    ぴいちまま

    Thoughtful Hospitality

    Arriving at the Hotel a bit early, I was informed that the Room was not yet ready. Since I arrived quite early, I waited at the front desk, and soon after, they handed me the key with an apology for the wait. When I entered the Room, I was surprised! I had mentioned it was my husband's special day, and on the bed were a wreath made of towels and a little bear. The bear even wore a traditional celebratory outfit! I felt so happy knowing this had been thoughtfully prepared for us. Thank you for such heartfelt hospitality. I will visit again!

  • 4.83
    kh2669

    Warm hospitality

    I stayed here during my summer vacation while visiting the Expo. I chose a room with salon access due to the great reputation of the specialty salon. Although I couldn't enjoy breakfast as I fell ill during my stay, I was able to enjoy tea time and cocktail time. The extensive menu and warm, professional service left a lasting impression. From check-in to check-out, every staff member provided excellent service. This is a hotel where guests of all ages can feel comfortable and at ease.

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  • 5.00
    風の旅

    I had a relaxing time.

    Although we live in the city, we stayed at this accommodation to celebrate my wife's birthday. As it is a new hotel, the room was clean, spacious, and offered an amazing view. The dining service at the specialty salon was delicious, especially the à la carte menu—we enjoyed it so much that we ordered the same dish twice. My wife was very pleased as well. The next morning, I took my time relaxing in OFURO and felt refreshed from daily fatigue. It is conveniently located, and I look forward to visiting again.

  • 4.83
    Caracal

    Specialty Salon

    The staff's attentiveness was impressive, providing a comfortable stay with just the right level of interaction. The dining experience at the specialty salon and the OFURO were exceptional, making me want to visit again. The guest Room was well-organized and felt spacious due to the lack of wall partitions. Personally, I found the water pressure in the Room's bath slightly weak, and automatic curtains would have been a nice touch. Overall, it was such an excellent Hotel that finding any shortcomings seems difficult.

  • 4.83
    モジャ

    Second stay

    This was my second stay with a female friend. I was looking forward to this visit as the quality of the specialty salon was excellent last time. The service was impeccable and wonderful, but the meal options hadn't changed much, especially the hot meals, which were the same as before, which was disappointing. If the menu changes seasonally, I would love to stay again; however, if it remains unchanged, I might not consider a third visit.

  • 5.00
    IKYSN

    Specialty Salon

    To provide the best hospitality for my in-laws who came to visit under the pretext of the Expo, I made a reservation. The hospitality was highly praised, and they mentioned that everything, from the bath to the lounge and yoga activities, was excellent. Although they seemed to have a regular accommodation in Osaka, they expressed their desire to visit this hotel again. It seems it became a memorable trip to Osaka for them, which made me very satisfied as well.

  • 5.00
    rewritethestars

    It was a Hotel beyond expectations.

    A new hotel has opened near Osaka Station, and after trying several, this one is the best so far. The specialty salon stands out from other facilities by generously offering drinks. While I can't drink that much, it's disappointing when hotels skimp on this aspect, but here they are proactive in serving. The cocktail time meals include salads and a wide variety of hot dishes, which is excellent. Since I'm not a big fan of sweets, I can't comment much on the afternoon tea selection, but perhaps adding something unique to Osaka might enhance satisfaction. The sandwiches were delicious. Breakfast offers selectable menu options and is comfortable to enjoy as it’s not crowded. I will definitely visit again for any occasion in the future. Thank you for your wonderful hospitality!

  • 3.67
    まえくん

    It was beautiful.

    It was a very beautiful Hotel. It is also close to the station, making it very convenient. However, the entrance is a bit hard to find. The clock sculpture is so captivating that you'll want to keep looking at it forever.

  • 5.00
    anabel109

    It was a wonderful stay!

    It was such a sophisticated Hotel that I found myself reminiscing, "What a great Hotel," even after returning home. The specialty salon offered an extraordinary experience with unique views, an elegant atmosphere, and delicious drinks and food, leaving me feeling truly uplifted. I appreciated the lack of time restrictions often found in club floors, allowing for a more relaxed stay. The Room layout was innovative and intriguing. One minor downside might be that the stylish amenities were slightly difficult to figure out. The bed was so comfortable that I didn’t wake up until 7 AM—the mattress and pillows were incredibly pleasant! All the staff greeted us warmly with smiles and kindness throughout our stay—thank you very much! Since my home is not far away, I look forward to visiting again occasionally to enjoy another special time here.

  • 5.00
    はつ りんこ

    I was healed.

    I realized I had forgotten something at checkout, and the staff were incredibly helpful. We visited for a birthday celebration and to unwind from daily life. The bathrobe was fluffy and very comfortable. The concept of the OFURO, "A Journey to the Deep Sea," allowed me to feel tranquility and light, immersing myself in an extraordinary experience. It was very relaxing. The specialty salon lived up to its reputation; it truly is an oasis in Osaka. We promised as a family that we would come again. Thank you very much!

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  • 2.67
    Lio*

    It seems the timing was unfortunate...

    I was looking forward to the [5 daily food presentations] at the specialty salon, but... there were times when similar menus were lined up on the buffet table, so it felt like there were actually only three. Just as there are many types of alcohol, I wish there were more varieties of tea... (at least during afternoon tea time). Regarding the food presentation, I thought it was inevitable because I had overly high expectations... In front of the buffet table, there was a child coughing without a mask (someone who could serve themselves), and their guardian didn't seem concerned at all. However, I was surprised that none of the staff said anything. Seeing that situation made me not want to go to the buffet table afterward. The time at the specialty salon that I had been looking forward to turned out to be disappointing in many ways.

  • 5.00
    m.k.a

    Specialty Salon

    Many people have given high ratings in the Review, and I was truly impressed with the content of the specialty salon. This is a hospitality experience suitable for a stay above the clouds, available only to those staying on the top floor's specialty & suite rooms on each floor. Starting with welcome champagne, there are five presentations including afternoon tea and evening cocktails. You won't get bored no matter what time you go, and you can feel the attention to detail in both sweets and dishes. For those who love alcohol, morning champagne is also available, making it great to spend a leisurely day at the Hotel with a Specialty Plan. Both dinner and breakfast order menus were very delicious.

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  • 5.00
    marinaママ

    I was able to experi...

    I was able to experience an extraordinary feeling! I was moved by the sunrise from the room, and above all, the hospitality of the staff was wonderful! I would like to stay again when I come to Osaka.

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  • 4.40
    梅ちゃんの母

    It was a blissful time!

    Stayed on the specialty floor and enjoyed five presentations in the salon. The sunset and night view from the top floor were very beautiful. If I may say, it would have been nice to have alcohol as well as non-alcoholic options in the post-bath salon. I would like to visit again on special occasions such as anniversaries. Thank you very much!

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  • 4.00
    kumanokochan

    We look forward to improving the quality of our service and meals in the future.

    It is a very wonderful Hotel. Although it is newly built and the entrance is a bit hard to find, it is stylish. When entering through the automatic doors at the entrance, there was a man in uniform standing there who smiled at us, but he did not say anything. If he had said something like, "Hello, welcome. Are you here for your stay?" it would have made the flow much clearer. We had made a Reservation for a floor where we could enjoy five meals and drinks a day at the lounge on the 38th floor, and we were eagerly looking forward to celebrating our daughter's birthday in August. At the 3 PM check-in, we completed the procedure on the floor where meals are served on the 38th floor and received a welcome drink of champagne. There were two large-sized sweets on the table, but I felt they did not pair well with the champagne. I think a combination of chocolate and champagne would have been better. The afternoon tea service from 3 PM to 5 PM included bread, hors d'oeuvres, drinks, cakes, fruits, etc. The bread was very delicious. The cakes, such as roll cakes and canelés, were quite ordinary, and I thought it would be better to have more original sweets. Additionally, the variety was limited, so the enjoyment of choosing was reduced. From 5 PM to 7 PM, there were light evening meals, followed by cocktail time from 7 PM to 9 PM. The light evening meals might be good for meat lovers, but there were no light vegetable-focused menu options at all. The cocktail time was no different from the afternoon tea from 3 PM to 5 PM and was not appealing at all. This left us feeling unsatisfied as we moved on to breakfast. Breakfast on the 38th-floor lounge included a Japanese set meal, bread, fruits, omelets, etc. I ordered the Japanese set meal, but the seafood bowl (piled high with sea urchin and salmon roe) felt more chaotic than beautifully presented. While the ingredients were luxurious, I thought there could be more originality in the presentation. We also tried breakfast on the 29th-floor buffet venue, which had a spacious floor and a great view. However, the sushi selection was limited to just three types, the rice was served by an automatic machine, the miso soup was also from an automatic machine, the smoothie ran out and was not replenished even after waiting, and the omelets and hot meals did not look appetizing. Compared to the excellent breakfast buffets at luxury Hotels abroad, this one did not even deserve a score.

  • 4.83
    ポンコポロン

    Comfort itself

    The entrance to the elevator leading to the front desk was a bit hard to find, but it was a wonderful hotel with a calm atmosphere. Breakfast should definitely be included in your plan. I have used many hotels, but the cuisine was top-notch.

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  • 3.33
    アメリカ留学塾

    Something is missing.

    The meals provided at the club lounge (the name seems to differ at this hotel) were very delicious. However, there were many instances where the service was not bad, but something was missing... For example, even though it should have been known in advance that there would be more reservations than usual during the New Year, they were not prepared for it. Breakfast at the regular restaurant was crowded with people waiting, and eating in such an environment was not very relaxing. The soup and miso soup tasted good but were lukewarm, which was disappointing. The layout was vertical, and because the food was arranged vertically, it was cumbersome to go back and forth to get food if your seat was far away. I would like trays to be provided as well. In the room, things were not placed where I wanted them; a trash can is needed in the bathroom. The location of the outlet in the bathroom was hard to find. The shower water pressure was weak. The curtains were manual. We booked three rooms, and one person had a birthday, but there was nothing special. It would be better to consider the service operation flow. It was a hotel full of things to point out.

  • 3.50
    Myco14

    Looking forward to the future.

    Checked in at 4 PM but was kept waiting for quite a while while standing. The attitude of the hotel staff handling the queue was extremely poor, which made me very anxious, but all the other hotel staff were reliable. They never forgot to greet us when entering and exiting, which was very pleasant. The guest room was thoroughly cleaned, tidy, and well-equipped with amenities. I was surprised to wait for about 30 minutes in the lobby due to the breakfast buffet being extremely crowded. I hope they improve by making it reservation-based. Other than that, the bed, view, storage, and luggage delivery arrangements were very good. It might have been unavoidable during the New Year period six months after opening, but there were many regrettable points. I think it will become a very good hotel if improvements are made.

  • 5.00
    tomotsugu

    The best

    The best Hotel. I will use it again.

  • 4.33
    Captain_Quake

    The content of the 3...

    The content of the 38F specialty salon was very satisfying. Both the food and the drinks were excellent. The sommelier's talk was truly professional, very interesting, and educational. At check-in, I was surprised to be charged a deposit despite having a Reservation through IKYU. Additionally, during the tax payment at check-out, there was an attempt to charge the accommodation fee already paid through IKYU, which was unexpected from Marriott and disappointing. The staff's hospitality was high, and I had a good impression, so I hope the operations will be improved by the next stay.

  • 3.83
    3代女子旅

    Both the bed and the...

    Both the bed and the sofa were wonderfully comfortable, allowing for a relaxing stay. The breakfast was also very delicious. However, there were a few concerns regarding the service. Despite having prepaid at check-in, a deposit was taken, and at check-out, there was no mention of returning the deposit until I brought it up. When I asked about the deposit, I requested its return, but it made me wonder if there are cases where it isn't returned... The champagne for the breakfast service never arrived by the end of the meal. I had also informed them about allergies in advance, but the response felt unreliable. While it's nice that they press the elevator button for you, they opened it too early, causing it to close on me as I was getting in (laughs). I understand that it's still newly opened, so perhaps it's unavoidable, but honestly, the service was lacking despite the stylish appearance. As a fan of Marriott, it was a bit disappointing.

  • 4.17
    プロ旅人

    The water pressure in the shower is too weak.

    The water pressure in the shower was too weak, causing maximum stress. It was so bad that I thought I would never be able to rinse off. When I checked with the front desk, thinking it might be broken, they apologetically informed me that it wasn't. I hope it gets improved urgently.

  • 5.00
    tarochiro

    Excellent hospitality.

    I became very ill this time, and although it was before check-in, I explained the situation, and they were very considerate regarding the afternoon tea I had reserved along with my stay, though I will omit the details. When I returned to the Hotel after receiving treatment at the emergency room and during check-out, the staff offered kind words that put my mind at ease. The in-room dining was also delicious and comforting. I am determined to return once I am in perfect health.

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