รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Miyagi Zao Resort & Spa

(จังหวัดมิยางิ/อำเภอคัตตะ (จังหวัดมิยางิ)) [ทั้งหมด 312 ห้อง]
คะแนนรวม
4.05
(529)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.95
  • สิ่งอำนวยความสะดวก
    3.91
  • การบริการลูกค้า
    4.16
  • อาหาร
    4.05
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.03
4.00
こたろう3323

Overall, I am satisfied!

Affordable and satisfactory, but here are some concerns: 【Public Bath】 - Closing time at 11 PM is shorter compared to others, which is disappointing. - No clock inside the bath area (only in the dressing room). → It would be helpful to have a clock inside for those mindful of time. - Hairdryer seemed broken as it didn’t blow warm air. → Regular checks to ensure proper functioning of equipment are recommended. - Many hairs were found on the dressing room floor. → Increasing cleaning frequency might help improve hygiene. The lounge, dinner, and breakfast were generally satisfying considering the low price point; however, it was crowded. 【Lounge】 There were times when no seats were available, so I had to give up using it. Some drinks and snacks (like cheese) ran out quickly. → Staff presence was minimal, so restocking wasn’t immediate. 【Dinner & Breakfast】 Despite being divided into two sessions, the venue was overcrowded with people everywhere. Queuing for every item felt overwhelming; however, given the price point and smooth flow despite lines, I found it acceptable. 【Activities】 Short outdoor use only (on grass). Most rackets appeared broken or nearly unusable due to wear and tear—difficult to use properly! (laughs) → Frequent inspections and quicker replacement cycles would be appreciated for better usability.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4
  • 22/9/2025~
  • 2 คน 1 ห้อง
  • Japanese-style Room
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Kotaro3323, Thank you for staying with us. We sincerely apologize for the inconvenience caused by the limited operating hours of the large public bath, issues with the hair dryers, and the cleanliness of the changing area. As per your suggestions, we will consider installing clocks, checking hair dryer functionality, and reviewing floor cleaning frequency. We also acknowledge that there is room for improvement regarding congestion in the lounge and dining areas as well as delays in replenishment. We will work on enhancing staff allocation and improving our replenishment system to ensure smoother operations. Regarding activity equipment, thank you for pointing out damages and usability concerns. We will conduct regular inspections and review replacement cycles to provide a safe environment for use. Your valuable feedback will help us strive to make your future stays more comfortable. Mercure Miyagi Zao Resort & Spa Web Team

ดูรีวิวทั้งหมดของMercure Miyagi Zao Resort & Spa